When you call Care Credit's customer service phone number, you're first greeted by an automated messaging system. It thanks you for calling and immediately offers a Spanish language option (press 4). This is great, as it increases caller accessibility! The system pauses, giving customers a chance to select the alternate language option if they choose, and then presents the following phone menu:
Interestingly, the options don’t automatically repeat, and there isn’t a way to request them to be repeated. Instead, after one recitation, it switches to a different phone menu. It asks you to say or enter your account number, then seems to glitch, saying "Let's try that one more time" a couple of times in a row. It then asks the same question in a different way, gives minimal pause time, and asks for your social security number twice. I hung up to get back to the original phone menu because whatever the system devolves into if you don’t make a 1-3 selection is a little off-putting.
I was calling with questions about Care Credit, not necessarily to immediately apply, so none of the initial options were applicable. Nonetheless, I pressed option 3, hoping to reach a human being. After pressing 3, the automated system says it will transfer me to an agent, then states the entire call will be recorded. Something about the specific language used on this customer service line is off-putting as a potential customer—it almost sounds like a threat. Because of this, I chose not to speak to an agent, despite the effort I put into navigating to one. I would rather look for information online and speak to current and former account holders for their thoughts.