Care Credit Customer Service

Phone Number & Contact Info

If you're a CareCredit account holder, press one.
If you're a CareCredit provider, press two."

Calling this Care Credit Customer Number

By Adam Goldkamp

Sep 23, 2024

When you call Care Credit's customer service phone number, you're first greeted by an automated messaging system. It thanks you for calling and immediately offers a Spanish language option (press 4). This is great, as it increases caller accessibility! The system pauses, giving customers a chance to select the alternate language option if they choose, and then presents the following phone menu:

• Press 1 if you're a Care Credit account holder
• Press 2 if you're a Care Credit account provider
• Press 3 to apply for a Care Credit account

Interestingly, the options don’t automatically repeat, and there isn’t a way to request them to be repeated. Instead, after one recitation, it switches to a different phone menu. It asks you to say or enter your account number, then seems to glitch, saying "Let's try that one more time" a couple of times in a row. It then asks the same question in a different way, gives minimal pause time, and asks for your social security number twice. I hung up to get back to the original phone menu because whatever the system devolves into if you don’t make a 1-3 selection is a little off-putting.

I was calling with questions about Care Credit, not necessarily to immediately apply, so none of the initial options were applicable. Nonetheless, I pressed option 3, hoping to reach a human being. After pressing 3, the automated system says it will transfer me to an agent, then states the entire call will be recorded. Something about the specific language used on this customer service line is off-putting as a potential customer—it almost sounds like a threat. Because of this, I chose not to speak to an agent, despite the effort I put into navigating to one. I would rather look for information online and speak to current and former account holders for their thoughts.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Care Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Care Credit agent. This phone number is Care Credit's best phone number because 1,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-893-7864 include Technical Support, Refund or Suspicious Charges, Update Account Information, Recover Account, Sign up for service and other customer service issues. Rather than trying to call Care Credit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook. In total, Care Credit has 1 phone number. It's not always clear what is the best way to talk to Care Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Care Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Care Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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