Calling this number for CenturyLink was slightly confusing, but eventually, I did get to talk to someone, and they were able to assist me and answer my questions. I assumed that I had CenturyLink service because that is the internet provider that I signed up with, but apparently, someone else under their umbrella handles my area service. So I got transferred to another customer service line, which was a bit unexpected. However, the agent, Dora, explained the system to me when I spoke with her, and she was clear and helpful. Therefore, I wouldn't call this an entire waste of my time.
My original reason for calling was that I noticed that my bill was slowly sneaking up, and I wanted to see if they had any new promotions to offer me. I just wanted to talk to a sales agent because I know many times they can offer you promotions that you cannot find online on your own. Given that they are an internet provider, I bet there are thousands of reasons people could need their assistance. From technical support with internet service that isn't working to complaints about speeds to help with billing, they probably get a lot of phone calls. So the fact it only took me about two minutes to talk to someone was actually impressive.
When I first called, after an introduction, it said, "If you are already a customer or calling about a recent order, press 1 or say yes. Otherwise, say no or press 2." I pressed 1, and then it asked me to input a ZIP Code. This is where it got funny because the voice assistant stated, "Brightspeed is now servicing your account," and then I was moved to another service line. It only took a second, though, and a new voice assistant said welcome to Brightspeed and offered this directory: "If you are calling to sign up for a new service, press 1. If you are an existing customer, press 2. If you recently placed an order, press 3. If you need technical support, press 4."
I pressed 2, and then almost immediately, I was transferred to Dora, who spoke clear English and explained to me why I got moved. She also helped review available options and promotions that I could opt into, which helped reduce my bill. Overall, I would call again if I had any issues with my internet.