DPD Customer FAQ

Parcels may stay at the delivery depot for various reasons, such as being pending collection, awaiting the next scheduled delivery, or due to operational delays. Please allow some time for updates, as logistics can affect processing times. If your parcel remains at the depot for an extended period, there may be specific issues affecting its status. Check the tracking information for the latest updates.

If your parcel is showing as on its way back without a delivery attempt, it may be due to an incorrect address or other delivery issues. Please check the tracking information for any updates or specific reasons mentioned. In some cases, the delivery could not be completed for various logistical reasons. If you need further assistance, the most up-to-date contact information is available right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To check the status of your parcel, you can use the tracking number provided in your confirmation email or message. Enter it on the DPD tracking page to see the most current updates and estimated delivery information. If the tracking has stopped at the depot, it may be due to a delay, so it's important to monitor it for any changes.

You can reschedule your parcel redelivery through the delivery notification card you received or via the DPD website. Simply follow the instructions provided to select a new delivery date or an alternative delivery location.