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DirecTV Customer FAQ

Top Answers & How-to Guides

What is DirecTV's Phone Number?

The question we are asked most often is about how to talk to DirecTV customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Set Up Autopay for My DirecTV Bill?

DirecTV works on a subscription basis. You can set up autopay on your DirecTV bill using a relatively straightforward process....

How Do I Switch My DirecTV Account to Be Paperless?

As a customer, you can switch your DirecTV account to paperless by following the steps given above. Paperless billing is...
Ask any question you have about DirecTV customer service, get an answer now.

Recent DirecTV Customer Questions

how do I get a new remote for my directv?

To get a new remote for your DirecTV, you can order one through your account online or through the DirecTV app. Alternatively, you may be able to purchase a compatible remote at an electronics store.
Asked Jul 14, 2025 3:00 PM

Total outage on both TV s do I have to pay for a tech to come out

If you're experiencing a total outage on both TVs, you may need to evaluate possible service issues first. Typically, if the outage is due to internal issues with your equipment, a service technician visit may incur a fee unless you have a protection plan or warranty. It’s best to review your account details regarding service fees or coverage before proceeding.
Asked May 31, 2025 2:52 PM

I receive my local NBC but I cannot find my local CBS station or local ABC station

Local CBS and ABC stations may not be available in all areas. This can depend on your specific location and the agreements DirecTV has with local broadcasters. We recommend checking your channel lineup for the corresponding numbers or visiting DirecTV’s official resources to see if those channels are included in your package.
Asked Dec 1, 2024 12:42 PM

How do I change my account credit card

To change your account credit card on DirecTV, first sign in to your online account. From there, find the "My Account" section and select "Manage My Account". Then, find and select "Payment Options". Here, you'll be able to add a new credit card under the option for adding payment methods. Enter your new card details and make sure to save any changes you've made. This will update the credit card associated with your account. Next time, any payments will be taken from this new card.
Asked May 3, 2024 3:26 PM

Can a person choose how many channels and what channels they want

Yes, DirecTV offers several packages with varying numbers of channels ranging from 155+ to 330+. Each package includes different channels. However, users can't create a custom package by choosing individual channels. Premium channels like HBO, Cinemax, Showtime can be added to a base package for an additional fee. Hence, while you do have a degree of flexibility, it's within the confines of the packages offered by DirecTV.
Asked Apr 26, 2024 10:48 PM

Help me with my DirecTV customer service issue

Technical Support

How Do I Report a Problem with My DirecTV Internet Service?

Although DirecTv and AT&T merged in 2015, you should still receive the same level of customer service and technical support....

How Do I Report a Problem with My DirecTV Landline?

Since AT&T primarily began as a landline communications company, it's no wonder that maintaining home phone service is still a...

How Do I Report a Problem with My DirecTV Wireless / Mobile Phone?

Even during after the merger of AT&T and DirecTv, both subsidiaries operate normally with DirecTv managing the satellite...

How Do I Fix Buffering Problems with DirecTV?

With the ever-rising popularity of online streaming as a form of entertainment, streaming service providers such as DirecTV are...

How Do I Report a DirecTV Service Outage?

DirectTV customers have a few different ways to report service outages. The easiest way to report a service outage is to simply...

How Do I Fix a Broken DirecTV Phone If I Have Insurance?

You do not have to worry about your broken DirecTV phone, especially when you have a DirecTV Protection Plan. You only need to...

How Do I Check If There's a DirecTV Internet or Cell Service Outage?

If you're a DirecTV customer experiencing an internet or cell service outage, follow these simple steps to check for reports of...

How Can I Track a Lost or Stolen DirecTV Phone?

DirecTV phone has made it easy to keep track of their phone locations. It's also great to have compatibility with Find my...

How and When Can I Upgrade My DirecTV Phone?

DirecTV offers a variety of services which at some point, require an upgrade to function efficiently. To get a DirecTV package...

How do I detect if there is a service outage on DirecTV?

To check for DirecTV outages in your area, visit the outage page on the DirecTV website and enter your zip code for information...

How do I fix my DirecTV download and buffering problems?

Direct TV offers streaming through satellite or internet, potentially leading to buffering issues. Troubleshoot by restarting...

Internet Issues

What Internet Speed Do I Need from DirecTV?

DirecTV has a large customer base due to the increase in demand for streaming services and improved internet connection in...

Equipment and Setup

What's the Best DirecTV Modem for My Home?

Choosing what is best for you in terms of products such as modems is not easy; that is why Gethuman puts together information...

How Do I Order a Movie from DirecTV?

Ordering on DirecTV, How to order on DirecTV

How Do I Return DirecTV Equipment After I've Canceled?

DirecTV customers have a few different options they can choose from when returning their equipment. DirecTV customers can call...

How Do I Move My DirecTV Service to a New Address?

If you are planning to move soon, DirecTV makes it easy for you to transfer your TV services to your new address. Just inform...

How Do I Check If DirecTV Business Is Available at My Work Address?

Check DirecTV business availability by logging in to your account and typing your area code to ensure you don't have any issues...

How Do I Check If DirecTV Service Is Available in My Area?

It's possible to check the Availability of DirecTV in your area by accessing your online account and entering your ZIP Code or...

How Can I Access My DirecTV Bill and Settings Online?

DirecTV allows easy access to bills and settings online for customers. Steps include visiting the website, locating the search...

Account Management

How Do I Set Up Autopay for My DirecTV Bill?

DirecTV works on a subscription basis. You can set up autopay on your DirecTV bill using a relatively straightforward process....

How Do I Switch My DirecTV Account to Be Paperless?

As a customer, you can switch your DirecTV account to paperless by following the steps given above. Paperless billing is...

How Do I Transfer My DirecTV Account to Another Carrier?

There is no way to transfer your DirecTV account to another service. Your only option would be to terminate your subscription...

How Do I Update Information in My DirecTV Account?

Customers can update their DIRECTV account information by following the highlighted steps above. Its paramount that you...

How Do I Change Primary Contact for My DirecTV Account?

DirecTV allows you to change your email address, user ID contact information, billing contact email, and more. If you have any...

How Do I Access My DirecTV Account?

Accessing your DirecTV account is easy, and you can follow the steps above. It's good to have an account as it allows you to...

How Do I Add Other People to My DirecTV Account?

The ability to add users to an account is exclusive to DirecTV. The steps for doing this are also very easy. Secondary users...

How Do I Cancel My DirecTV Service?

Nowadays with many companies unbundling and with the additional monthly costs of streaming services, more customers are looking...

How do I cancel my DirecTV account?

Canceling a DirecTV subscription can be a hassle, but this blog offers a guide to avoid the inconvenience. To cancel, visit the...

Billing and Payments

How Much Does It Cost to Cancel My DirecTV Plan?

You may decide to cancel your DirecTV plan for a wide variety of reasons. You cannot perform a DirecTV cancellation online so...

How Do I Make a Payment Arrangement with DirecTV?

DirecTV offers satellite TV and internet services to residences in all the 50 states. Not all customers are able to make their...

How Do I Dispute Charges on My DirecTV Bill?

If you're a current customer with DirecTV and want to dispute a charge on your bill, follow these simple steps.

How Can I Lower or Monitor My DirecTV Bill?

You can lower or monitor your DirecTV monthly bill and still enjoy your favorite shows. To achieve this goal, you need to...

How Can I Change or Cancel a Payment Arrangement I Made with DirecTV?

DirecTV offers simple methods for managing payment arrangements, such as adjusting dates, amounts, or canceling payments. You...

How Can I Get Out of Paying My DirecTV Bill?

DirecTV offers great packages for viewers. It's quite interesting the additional features on every package. The best deal is...

How do I pay or dispute my DirecTV bill?

DirecTV makes managing your account and handling bills easy with their online payment options. Simply log in to your account on...

How Do I Check My DirecTV Bill?

Managing your DirecTV bill is crucial for uninterrupted access to channels. Follow steps on the DirecTV website to view bills,...

Account Recovery

How Do I Recover a Lost Password or Pin for My DirecTV Account?

You can recover a lost password or PIN by following the steps highlighted above. The procedure is rather simple as long as you...

Equipment and Movies

How Do I Downgrade My DirecTV Package?

Due to the coming increase in rates, many people are asking the same question, "How do I downgrade my DirecTV package or cancel...

Service Availability

How Do I Get in Touch with DirecTV Corporate Office About a Legal Matter?

You can get in touch with DIRECTV on legal matters by following the right procedure. You can write a letter, email or engage...
We look to the DirecTV issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DirecTV issues reported to GetHuman

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