DirecTV Customer FAQ

If you're experiencing a total outage on both TVs, you may need to evaluate possible service issues first. Typically, if the outage is due to internal issues with your equipment, a service technician visit may incur a fee unless you have a protection plan or warranty. It’s best to review your account details regarding service fees or coverage before proceeding.

Local CBS and ABC stations may not be available in all areas. This can depend on your specific location and the agreements DirecTV has with local broadcasters. We recommend checking your channel lineup for the corresponding numbers or visiting DirecTV’s official resources to see if those channels are included in your package.

To change your account credit card on DirecTV, first sign in to your online account. From there, find the "My Account" section and select "Manage My Account". Then, find and select "Payment Options". Here, you'll be able to add a new credit card under the option for adding payment methods. Enter your new card details and make sure to save any changes you've made. This will update the credit card associated with your account. Next time, any payments will be taken from this new card.

Yes, DirecTV offers several packages with varying numbers of channels ranging from 155+ to 330+. Each package includes different channels. However, users can't create a custom package by choosing individual channels. Premium channels like HBO, Cinemax, Showtime can be added to a base package for an additional fee. Hence, while you do have a degree of flexibility, it's within the confines of the packages offered by DirecTV.

No, you don't need to take the dish when you move. When you relocate, DirecTV offers an Movers Deal in which they provide professional installation of the necessary equipment at your new residence. However, they do suggest you to take your DirecTV receivers, remotes, and owner's manual with you to your new home. Be sure to schedule your DirecTV move by calling their customer service. There may be some charges or requirements based on your specific circumstances. This service ensures a smooth transition of your DirecTV service to your new home.