Dollar General Customer FAQ

If you're not receiving the code to reset your password, please ensure that the phone number linked to your account is correct and able to receive texts. Check for any signal issues or service interruptions with your mobile provider. If the problem persists, there is a link to the most up-to-date contact information right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing for submitting a complaint.

Yes, Dollar General has a policy known as the "98% rule" for spend discounts. This means that if a customer spends 98% of the required amount for a promotion, they may still qualify for the discount. However, it's important to note that this can vary depending on the specific promotion and terms outlined at the time.

To change your email address and password for the DG app, go to the account settings within the app. Look for options to edit your email and password. If you are unable to input the new email address, ensure that it is entered correctly and meets any specified requirements. If the problem persists, consider resetting your password, as this might prompt an update option for your email as well.

Dollar General typically does not accept returns on opened or perishable food items due to health and safety regulations. Unopened non-perishable food items may be returned within the store's return policy guidelines. It's important to retain your receipt and check the specific terms at your local store.