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EL Al Airlines Customer FAQ

Top Answers & How-to Guides

What is EL Al Airlines's Phone Number?

The question we are asked most often is about how to talk to EL Al Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about EL Al Airlines customer service, get an answer now.

Recent EL Al Airlines Customer Questions

problems logging into Matmid program

We're sorry to hear you're having issues logging into the Matmid program. Ensure you are using the correct username and password. If you don’t remember your login details, you can click on the 'Forgot Password' or 'Forgot Username' link on the login page and follow the steps to recover your information. If after trying these you are still unable to access your account, it's possible that there may be a temporary technical issue. In this case, you should try again later. Remember, your Matmid program account is key to unlocking the benefits and rewards of flying with EL Al Airlines.
Asked May 13, 2024 7:15 AM

Can I get a refund due to ongoing war?

Yes, EL Al Airlines offers refunds for canceled flights, delays, or extraordinary circumstances such as war. However, the terms and conditions may vary depending on the type of ticket purchased and other factors. For the most accurate information, refer to EL Al Airlines' refund policy or the conditions of your ticket. We recommend contacting our customer service department directly for personalized assistance. Please bear in mind these circumstances are guided by the airline's policy, which adheres to local and international regulations.
Asked May 7, 2024 11:57 PM

Is it possible to fly unaccompanied from 16 years old?

Yes, it is possible for someone who is 16 years old to fly unaccompanied on EL Al Airlines. EL Al treats passengers aged 16 and over as adults, allowing them to fly without a chaperone. Please ensure all relevant travel documents are properly prepared before the travel date. It's also important to check local regulations on minors traveling alone as requirements can differ based on the destination.
Asked Mar 31, 2024 3:58 PM

monetary refund for voucher flight johannesburg - telaviv

If you have a flight voucher for a Johannesburg - Tel Aviv flight with EL Al Airlines and wish to get a monetary refund, it would typically depend on the policy applied at the time of your ticket purchase. Some vouchers may be non-refundable, or may only be refunded under specific circumstances. The terms and conditions of your specific voucher should provide you with more information. If your ticket was refunded due to a cancellation by the airline itself, you should be entitled to a full cash refund under most circumstances. Please check your voucher's terms and conditions for specific details.
Asked Mar 11, 2024 10:39 AM

How do I get reimbursed for a cancelled flight

If your EL Al Airlines flight was cancelled and you'd like to get reimbursed, you need to fill out the refund request form available on the EL Al Airlines website. The airline will process your request and your refund will be issued to your original mode of payment. Keep in mind that it may take a while for the refund to reflect on your account due to processing times. The amount refunded is generally the value of the ticket at the time of purchase, but it can vary depending on the circumstances surrounding the cancellation. Make sure to provide as much information as possible for a smoother process.
Asked Mar 4, 2024 9:57 AM

Help me with my EL Al Airlines customer service issue

Baggage and Pets

What is the baggage allowance for my flight?

Baggage allowance with EL Al Airlines varies by class, route, and fare conditions. Generally, Economy Class allows one checked...

Can I bring my pet on board?

EL Al Airlines permits pets like dogs and cats in the cabin under specific conditions, including size and weight limits. Pets...

What is the policy for lost baggage with EL AL Airlines?

EL Al Airlines has a specific procedure for reporting lost baggage. Passengers should report the loss immediately at the...

Seating and Check-in

Can I select my seat in advance?

Yes, EL Al Airlines allows passengers to choose their seats in advance during booking or later through their website and app....

What are the check-in options for my flight?

EL Al Airlines provides various check-in options for travelers, including online check-in via its website or mobile app,...

Can I make changes to my booking?

Passengers can change their EL Al booking, but policies and fees depend on the ticket type. Changes can include travel dates...

In-flight Services

What are the in-flight entertainment options?

EL Al Airlines provides a diverse selection of in-flight entertainment, including films, TV shows, music, and games, tailored...

Is Wi-Fi available on board?

EL Al Airlines provides Wi-Fi on select flights, allowing passengers to connect to the internet, send emails, and use messaging...

Are meals included in the ticket price?

EL Al Airlines generally includes meals in the ticket price for international flights, especially in premium cabins, while...

Frequent Flyer and Assistance

What is EL AL's frequent flyer program?

EL Al Airlines has a frequent flyer program called Matmid, which rewards loyal travelers with points for flights and certain...

Is there a special assistance for passengers with disabilities?

EL Al Airlines is dedicated to ensuring a comfortable journey for passengers with disabilities by offering various special...

How can I earn miles with EL AL's frequent flyer program?

EL Al Airlines provides a frequent flyer program called Matmid, enabling members to earn miles by flying with EL Al and its...

Payment and Booking

What are the accepted forms of payment for flight bookings?

EL Al Airlines offers a variety of payment options for booking flights, including major credit cards like Visa and MasterCard,...

Do I need a visa to travel to my destination with EL AL Airlines?

Whether a visa is required for traveling with EL Al Airlines depends on the traveler's nationality, the destination, and the...

What options do I have for changing my flight itinerary?

When changing a flight itinerary with EL Al Airlines, travelers can modify bookings online, through customer service, or by...
We look to the EL Al Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EL Al Airlines issues reported to GetHuman
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