A:Say "Agent" after each prompt. For residential accounts.Our free phone can also navigate phone menus to get a live human at Eversource for you.
Q:
Does Eversource offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Say "Agent" after each prompt (2 times). For commercial accounts. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Eversource below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Eversource phone number to document the phone system.
Here is how our research team describes the way the Eversource phone system greets you: To report a gas emergency, say "emergency" now. How can I help you? You can say "report a down wire," "power outage," or any other electrical problems. Or you can say "billing and payments," "start or stop service," or "help me with something else."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Agent" after each prompt. For residential accounts.
Below are some clips we've found from Eversource's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Welcome to Eversource.
This call may be recorded.
After an already active week, we're tracking another storm that could impact the region Friday into Saturday and has the potential to cause widespread damage and power outages.
We're closely monitoring the situation and have activated our emergency response plan.
We encourage you to closely monitor the forecast to ensure you're prepared.
Charge devices in advance of the storm and stay away from any down wires you see.
Follow updates and view the outage map or report an outage from your mobile phone.
At our website, ever source dot com, and on the Eversource mobile app.
I am the new Eversource virtual assistant."
Excerpt from a call with Eversource
Saturday, January 13, 2024 1:13 PM
They may need the phone number on your account
"Hi. Welcome to Eversourceers.
This call may be recorded.
To report a gas emergency, say emergency.
You want to speak with someone. Right?
I understand you'd like to speak with someone.
But our business office is closed. If you're calling to report a gas emergency, press one now.
If you're calling to report a power outage, press two.
Is that the phone number on your account?"
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
They may ask your reason for calling (instead of a menu)
"Hi. Welcome to Eversource.
This call may be recorded.
I am the new Eversource virtual assistant. How can I help you?"
Excerpt from a call with Eversource
Saturday, April 13, 2024 6:18 PM
They may ask you to say or enter information
"I can look up your account information with attendant Go ahead and say or enter either one now."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
The first phone menu
"Hi. Welcome to Eversourceers.
This call may be recorded.
To report a gas emergency, say emergency.
You want to speak with someone. Right?
I understand you'd like to speak with someone.
But our business office is closed. If you're calling to report a gas emergency, press one now.
If you're calling to report a power outage, press two."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
What are the hours and when should I call?
Eversource operates the call center for this 800-592-2000 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,091 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Eversource at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eversource phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eversource staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eversource is Sunday.The most busy day to call is Monday, which averages 243% more phone calls by comparison.Again, this is based on a sample of 1,091 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Calling Eversource is helpful if you have an account, but substantially less so if you do not. If you have an account, you can enter the account number that's associated with the account and check your balance, make changes to your service and otherwise access the automated system's help menu.
If you do not have an account, this number is only useful for reporting power outages and gas leaks outside of its normal operating hours. If you miss the window and attempt to call outside of weekdays, you'll get the automated assistant, which offers a limited amount of help.
If you are a bona fide customer and can provide your personally identifying information, the system menus open up for you to explore information about your account and services. From there, you can either hear the status of your account, make changes to it, check your balance and more.
If you are not an existing customer, you cannot use this number to automatically set up a new account through the automated system. The phone system does not work like that, and it will go to the main menu without providing any new information if you attempt to try this number without entering personal information. The one exception is if you're using this number to try to report a power outage or a gas leak; in this case, you can use this number to report an issue 24 hours a day without providing any information of your own.
Overall, I thought there was some helpful information gleaned from this experience, as the advice changes based on the customer's ability and willingness to provide sensitive information. If I were a genuine customer, I would use this number after seeing their commitment to security. But if I was trying to set up an account, I would not use this number as my first choice.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Eversource
If you have time to do a bit of reading before you call Eversource, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Eversource customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eversource, and their purpose. Are any of these similar to the reason you are trying to call?
Pole maintenance inquiry: "Who takes care of the pole?"
- From a call lasting 1m 29s , Jul 8, 2025 1:30 PM
Billing inquiry: "I wanna speak to a agent about my bill."
- From a call lasting 9m 57s , Jul 7, 2025 8:55 PM
Pay bill inquiry: "CALLER: Pay my bill."
- From a call lasting 6m 7s , Jun 25, 2025 7:27 PM
Billing inquiry: "My bill."
- From a call lasting 3m 6s , Jun 25, 2025 7:23 PM
Pay my bill: "Pay my bill."
- From a call lasting 1m 10s , Jun 25, 2025 7:06 PM
Information about why customers call Eversource is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Eversource, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Eversource customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Eversource's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eversource agent. This phone number is Eversource's best phone number because 570 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-592-2000 include Billing help, Equipment damage/repair needed, Moving/Transfer Service, No service, Account access and other customer service issues. Rather than trying to call Eversource first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Eversource has 2 phone numbers. It's not always clear what is the best way to talk to Eversource representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eversource. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eversource. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
