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Eversource Customer Service

Phone Number & Getting a Rep

Eversource Customer Service number

800-592-2000
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Eversource number?

A:Say "Agent" after each prompt. For residential accounts.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Eversource Customer Service?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All Eversource customer service contact information

This is the #1 most popular Eversource phone number out of 2. Click above to go back to the main customer service number and other contact information, including Eversource email addresses, twitter handles, and live chat options.

More Eversource Customer Phone Numbers

Business Accounts

800-340-9822
Toll-free · 24 hours, 7 days · Say "Agent" after each prompt (2 times). For commercial accounts. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Eversource phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Say "Agent" after each prompt. For residential accounts.
Here is how our research team describes the way the Eversource phone system greets you:  To report a gas emergency, say "emergency" now. How can I help you? You can say "report a down wire," "power outage," or any other electrical problems. Or you can say "billing and payments," "start or stop service," or "help me with something else."
Below are some clips we've found from Eversource's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Welcome to Eversource. This call may be recorded. After an already active week, we're tracking another storm that could impact the region Friday into Saturday and has the potential to cause widespread damage and power outages. We're closely monitoring the situation and have activated our emergency response plan. We encourage you to closely monitor the forecast to ensure you're prepared. Charge devices in advance of the storm and stay away from any down wires you see. Follow updates and view the outage map or report an outage from your mobile phone. At our website, ever source dot com, and on the Eversource mobile app. I am the new Eversource virtual assistant."
Excerpt from a call with Eversource
Saturday, January 13, 2024 1:13 PM

They may need the phone number on your account

"Hi. Welcome to Eversourceers. This call may be recorded. To report a gas emergency, say emergency. You want to speak with someone. Right? I understand you'd like to speak with someone. But our business office is closed. If you're calling to report a gas emergency, press one now.
If you're calling to report a power outage, press two. Is that the phone number on your account?"
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM

They may ask your reason for calling (instead of a menu)

"Hi. Welcome to Eversource.
This call may be recorded. I am the new Eversource virtual assistant. How can I help you?"
Excerpt from a call with Eversource
Saturday, April 13, 2024 6:18 PM

They may ask you to say or enter information

"I can look up your account information with attendant Go ahead and say or enter either one now."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM

The first phone menu

"Hi. Welcome to Eversourceers. This call may be recorded. To report a gas emergency, say emergency. You want to speak with someone. Right? I understand you'd like to speak with someone.
But our business office is closed. If you're calling to report a gas emergency, press one now. If you're calling to report a power outage, press two."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM

What are the hours and when should I call?

Eversource operates the call center for this 800-592-2000 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,091 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eversource phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eversource staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Eversource is Sunday. The most busy day to call Eversource is Monday.  Again, this is based on a sample of 1,091 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday. 

The best time to call

In summation, the best day to call Eversource is Friday.  

Why call this Eversource number?

Below is a sample of recent calls to Eversource, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel service request: I would like to cancel my service.
Taken from a call on Saturday, April 12, 2025 6:58 PM
Payment inquiry: I am calling about my payment.
Taken from a call on Monday, March 17, 2025 8:34 PM
Collections notice inquiry: I'm having a collection issue with my Eversource account and I need some assistance.
Taken from a call on Tuesday, March 11, 2025 3:18 PM
Payment issue: To pay my electric bill, and it would not accept payment.
Taken from a call on Saturday, March 1, 2025 5:54 PM
Requesting human assistance: Will I wanna talk to a human.
Taken from a call on Monday, February 17, 2025 6:06 PM

Calling this Eversource Customer Number

2025-05-16T00:00:00.000Z

Calling Eversource is helpful if you have an account, but substantially less so if you do not. If you have an account, you can enter the account number that's associated with the account and check your balance, make changes to your service and otherwise access the automated system's help menu.

If you do not have an account, this number is only useful for reporting power outages and gas leaks outside of its normal operating hours. If you miss the window and attempt to call outside of weekdays, you'll get the automated assistant, which offers a limited amount of help.

If you are a bona fide customer and can provide your personally identifying information, the system menus open up for you to explore information about your account and services. From there, you can either hear the status of your account, make changes to it, check your balance and more.

If you are not an existing customer, you cannot use this number to automatically set up a new account through the automated system. The phone system does not work like that, and it will go to the main menu without providing any new information if you attempt to try this number without entering personal information. The one exception is if you're using this number to try to report a power outage or a gas leak; in this case, you can use this number to report an issue 24 hours a day without providing any information of your own. 

Overall, I thought there was some helpful information gleaned from this experience, as the advice changes based on the customer's ability and willingness to provide sensitive information. If I were a genuine customer, I would use this number after seeing their commitment to security. But if I was trying to set up an account, I would not use this number as my first choice.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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