Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.
Why Do People Call Frontier Communications Customer Support?
Customers call Frontier Communications customer support for a range of reasons, including:
Best Practices for Calling Frontier Communications Customer Service
There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:
How do Consumers Feel About Calling Frontier Communications Customer Service?
There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.
What Kind of Issues can Frontier Communications Customer Service Representative Resolve?
Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.
What Can't Be Resolved With a Call to Frontier Communications Customer Service?
Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.
In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.
What Should You Do If You Have an Unsuccessful Call with Frontier Communications?
If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.