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GE Money Bank Customer Service

Phone Number & Getting a Rep

GE Money Bank Customer Service number

800-333-1071
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this GE Money Bank number?

A:At the first menu, put in your social security number. Then say, "Representative" (You will need to keep repeating "Representative"). Next, press 3.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to GE Money Bank Customer Service?

A:The average hold time is 1 minute and 29 seconds. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All GE Money Bank customer service contact information

This is the #1 most popular GE Money Bank phone number out of 4. Click above to go back to the main customer service number and other contact information, including GE Money Bank email addresses, twitter handles, and live chat options.

More GE Money Bank Customer Phone Numbers

Synchrony Bank Accounts

866-419-4096
Toll-free · 24 hours, 7 days · At the first menu, put in your social security number. Then say, "Representative" (You will need to keep repeating "Representative"). Next, press 3. · Please say or enter your account number.

Account Access

877-317-5544
Toll-free · 24 hours, 7 days · Press 1, then # when asked for an account number. · Please say or enter your account number.

Fraud Protection

877-295-2080
Toll-free · 24 hours, 7 days · Wait about a minute. It will ask you to enter your account number twice and warn you that it will time out, then it transfers you to an operator. · Please say or enter your account or card number.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GE Money Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  At the first menu, put in your social security number. Then say, "Representative" (You will need to keep repeating "Representative"). Next, press 3.
Here is how our research team describes the way the GE Money Bank phone system greets you:  Please say or enter your account or card number.
Below are some clips we've found from GE Money Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"This entire call will be recorded and monitored. Hi. Synchrony Bank. This is Angelica. This call will be recorded. Can I have your name? Yep. Synchrony Bank. Uh-huh."
Excerpt from a call with GE Money Bank
Thursday, January 18, 2024 3:40 PM

They may ask your reason for calling (instead of a menu)

"This entire call will be recorded and monitored. Thank you for calling Synchrony Bank. This is Grace from Federal Universal. How can we help?"
Excerpt from a call with GE Money Bank
Tuesday, February 20, 2024 7:19 PM

They may ask you to enter information with the dial pad

"Let's try one more time. Let's try that one more time. Please say your account or card number or enter them using your phone keypad."
Excerpt from a call with GE Money Bank
Thursday, August 8, 2024 2:53 PM

They may ask you to say or enter information

"This entire call will be recorded and monitored. Hi. Thank you for calling Synchrony Bank. My name is Ben for fraud solution. And to properly address you, please tell me your first and last name."
Excerpt from a call with GE Money Bank
Friday, March 28, 2025 4:20 PM

What are the hours and when should I call?

GE Money Bank operates the call center for this 800-333-1071 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 594 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GE Money Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GE Money Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GE Money Bank is Sunday. The most busy day to call GE Money Bank is Friday.  Again, this is based on a sample of 594 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday, which is 336% longer than the minimum. Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a GE Money Bank representative is more consistent than the number of calls throughout the week.
Sun
Mon
Tue
Shortest
Wed
Longest
Thu
Fri
Sat

The best time to call

In summation, the best day to call GE Money Bank is Tuesday.  It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GE Money Bank staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this GE Money Bank number?

Below is a sample of recent calls to GE Money Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about debt: I got a really weird phone call from somebody saying that I had a credit card to you guys from two thousand and nine to two thousand and fourteen.
Taken from a call on Monday, May 19, 2025 2:22 PM
Disputed fraudulent account: I never opened an account there.
Taken from a call on Tuesday, April 29, 2025 1:26 PM
Inquiring about old account: I was calling because we had just got a phone call in regards to my husband, stating that he had gotten money from y'all in two thousand seven.
Taken from a call on Wednesday, April 16, 2025 9:17 PM
Request for lien letter: I need to look into getting a lien satisfied letter.
Taken from a call on Friday, April 4, 2025 7:32 PM
Checking lien status: I can't get a title because it has a lien on it from GE Money Bank.
Taken from a call on Friday, March 28, 2025 4:20 PM
Requesting clear title: I just need a clear title.
Taken from a call on Monday, March 24, 2025 3:27 PM
Remove lien from title: How do I get you off my title?
Taken from a call on Thursday, March 13, 2025 3:39 PM
Remove lienholder from title: I still have GE Money Bank as the lienholder on the title.
Taken from a call on Thursday, March 13, 2025 3:36 PM

Calling this GE Money Bank Customer Number

2025-05-19T00:00:00.000Z

I needed to talk to someone about some pending charges that haven't fallen off my card yet. I talked to the company and they said my bank would have to remove them, and they are holding my money hostage so to speak so I wanted to talk to a customer representative about it. I thought the best way to deal with this was to talk with a customer representative, so I called GE Money Bank. At first, I was confused because the virtual agent stated, "Thank you for calling Synchrony Bank," but a quick Google search confirmed they are a subsidy of Synchrony so I quickly called back to get more information. 

After thanking me for calling, it said, "First thing, let’s bring up your account, do you have your account number? That’s okay, even without your account we can bring it up another way. What’s your social security number?" I gave it my social security number, and then it asked me to type it in. I did this three times and it still didn't seem to register anything. 

Finally, it said, "Well I wasn’t able to pull up your account, but let me see if I can still help you. You can say things like I want to pay my bill, or I lost my credit card."I told it three times that I wanted to talk to someone, but it kept not listening to me which was annoying. Then it said, "I know you would like to speak to someone, but there may be a wait. Instead, I can offer you self-service options to save time. To stay in this system, press 1. To speak with a customer representative even though there may be a wait, press 2."

It was very clear that they didn't want to connect me to a representative, which is a bit off-putting, especially because there turned out not to be a wait. Matt picked up seconds after I chose to speak with a customer representative. Overall, outside of that part, the service wasn't too bad.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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