I needed to talk to someone about some pending charges that haven't fallen off my card yet. I talked to the company and they said my bank would have to remove them, and they are holding my money hostage so to speak so I wanted to talk to a customer representative about it. I thought the best way to deal with this was to talk with a customer representative, so I called GE Money Bank. At first, I was confused because the virtual agent stated, "Thank you for calling Synchrony Bank," but a quick Google search confirmed they are a subsidy of Synchrony so I quickly called back to get more information.
After thanking me for calling, it said, "First thing, let’s bring up your account, do you have your account number? That’s okay, even without your account we can bring it up another way. What’s your social security number?" I gave it my social security number, and then it asked me to type it in. I did this three times and it still didn't seem to register anything.
Finally, it said, "Well I wasn’t able to pull up your account, but let me see if I can still help you. You can say things like I want to pay my bill, or I lost my credit card."I told it three times that I wanted to talk to someone, but it kept not listening to me which was annoying. Then it said, "I know you would like to speak to someone, but there may be a wait. Instead, I can offer you self-service options to save time. To stay in this system, press 1. To speak with a customer representative even though there may be a wait, press 2."
It was very clear that they didn't want to connect me to a representative, which is a bit off-putting, especially because there turned out not to be a wait. Matt picked up seconds after I chose to speak with a customer representative. Overall, outside of that part, the service wasn't too bad.