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GoBank Customer FAQ

Top Answers & How-to Guides

What is GoBank's Phone Number?

The question we are asked most often is about how to talk to GoBank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My GoBank Account?

If you forgot your GoBank account password, you can recover it in a few simple steps with these helpful tips.

What do I do if I'm locked out of my GoBank account?

If you are locked out of your GoBank account, there are several reasons why this may have happened, including suspicion of illegal...
Ask any question you have about GoBank customer service, get an answer now.

Recent GoBank Customer Questions

Don't know username nor email to my accounts

We're sorry to hear you're having trouble accessing your GoBank account. If you forget your username or email, unfortunately, there's no automated way to retrieve it. You'll need to directly communicate with GoBank's Customer Care. Since your security is our priority, it is important to verify identities before providing any account information. This ensures your private information stays safe. Remember, never share your personal information like social security number or account password in a public setting or to anyone you don't trust.
Asked Feb 25, 2024 9:38 PM

Help me with my GoBank customer service issue

Account Access

How Do I Recover Access to My GoBank Account?

If you forgot your GoBank account password, you can recover it in a few simple steps with these helpful tips.

What do I do if I'm locked out of my GoBank account?

If you are locked out of your GoBank account, there are several reasons why this may have happened, including suspicion of illegal...

Disputes and Fees

How do I dispute a charge with GoBank?

To dispute unauthorized charges on your GoBank account, check transaction details first. Some retailers may appear under different...

What fees are associated with using GoBank?

GoBank offers a range of services that come with specific fees. One of the most notable features is that it does not have a monthly For example, there may be fees associated with ATM withdrawals if users do not use one of the in-network ATMs. GoBank provides access to a network of free ATMs, but withdrawing cash from out-of-network ATMs could incur a fee. Additionally, there might be costs related to overdrafts or insufficient funds when payments are attempted. GoBank also charges fees for specific services, such as expedited payments or certain types of transactions. Another important fee to consider is the charge for card replacement if a GoBank card is lost or stolen. It is advisable for users to thoroughly review the system's fee schedule to understand all potential charges. For the most accurate and up-to-date information regarding fees, it is beneficial to visit GoBank's official website, as it provides detailed explanations of all associated fees and any potential updates that may occur....

Card Activation and Usage

How do I activate my GoBank card?

Don't get frustrated trying to figure out why your GoBank account didn't won't activate. Follow this guide to get your account up and...

What Do I Do If My GoBank Card Was Lost or Stolen?

If your GoBank card is lost, try to retrace your steps and think of places where you may have misplaced it. If you suspect that it...

Can I use my GoBank card internationally?

GoBank cards can generally be used internationally, but there are important considerations to keep in mind. Firstly, users should ensure Secondly, it is important to note that foreign transaction fees may apply when using the card abroad. Users should also be aware of the currency exchange rates that may impact the total amount charged. To avoid any unexpected issues, it is advisable to notify GoBank of your travel plans before using the card internationally. This can help in preventing any potential declines due to unusual activity detected on the account. Additionally, customers should familiarize themselves with the accepted networks for their GoBank card, such as Mastercard or Visa, which can aid in determining where the card will be accepted overseas. For details about specific fees and policies related to international use, it is beneficial to check the current GoBank website, as it contains the most up-to-date information....

What is the daily spending limit on a GoBank card?

The daily spending limit on a GoBank card typically varies based on several factors, including a user's account type and overall activity....

Card Delivery and Transfers

How long does it take for a GoBank card to arrive in the mail?

The arrival time for a GoBank card can vary depending on several factors, including the method of shipping used and the location of...

Can I transfer money from my GoBank account to another bank account?

Yes, transferring money from a GoBank account to another bank account is certainly possible. GoBank provides its users with several When executing a transfer, the user will typically need the recipient’s bank account information, including the routing number and account number, to ensure that the funds are directed to the correct destination. Additionally, GoBank may offer options for both standard and expedited transfers, affecting how quickly the money arrives at the other financial institution. It is important for users to be aware of any potential fees associated with transferring funds, as these might vary based on the transfer method chosen. Users are encouraged to review the information available on the GoBank website to gain a detailed understanding of the specific process and any applicable charges. If you have further questions about the transfer process or need specific guidance, the GoBank website is a great resource for current information....

Account Requirements

Are there any age restrictions for opening a GoBank account?

Yes, there are age restrictions for opening a GoBank account. Individuals must be at least eighteen years old to create an account...

Can I link my GoBank account to PayPal?

Yes, users can link their GoBank accounts to PayPal, which allows for easy transfers and transactions between the two services. To...
We look to the GoBank issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GoBank issues reported to GetHuman
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