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Hulu Customer Service

Phone Number & Getting a Rep

Hulu Customer Service number

888-265-6650
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Hulu number?

A:Press 3
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Hulu Customer Service?

A:The average hold time is 2 minutes and 31 seconds. The longest hold times are on Tuesday, and the shortest are on Friday.

All Hulu customer service contact information

This is the #1 most popular Hulu phone number out of 2. Click above to go back to the main customer service number and other contact information, including Hulu email addresses, twitter handles, and live chat options.

More Hulu Customer Phone Numbers

Corporate Offices

310-571-4700
24 hours, 7 days · Directs you to www.hulu.com for help · For customer support or billing, press 1. For the front desk, press 2, or stay on the line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Hulu phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 3
Here is how our research team describes the way the Hulu phone system greets you:  Disney bundle, press 1. For questions about your bill, press 2. For general questions, press 3. For technical support, press 4. For navigating the Hulu app, press 5. To learn more about the shows, press 6, or stay on the line, and a representative will answer your call shortly.
Below are some clips we've found from Hulu's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Hulu. Phone calls may be recorded. Including for quality assurance or training purposes. Please stay on the line after your call to complete a short survey. Today's sporting events have more people than usual calling in to learn more about Hulu plus Live TV. If you're one of those people, check out hulu dot t v slash live or hulu dot t v slash live sports for more information. Once again, that was hulu dot t v slash live and hulu dot t v slash live sports. Otherwise, stay on the line and an agent will be with you soon. If you're looking for more information about NCAA basketball games on Hulu, don't jump through hoops. Head to hulu dot t v slash hoops to learn more. Again, that's hulu dot t v slash hoops. Otherwise, stay on the line, and an agent will be with you soon. If you have questions about the Disney bundle, which includes Hulu, Disney Plus, and ESPN Plus, or need help signing up for it, press one. For questions about your bill, including switching plans, managing your add ons, updating your payment information, or canceling your account, press two. If you have general questions about Hulu, can't log in, or need help with your Alright. Thank you so much for calling HOLID support."
Excerpt from a call with Hulu
Sunday, January 14, 2024 3:12 AM

They may ask you to enter information with the dial pad

"Phone calls may be recorded. Including for quality assurance or training purpose.
Please line after your call. Short survey. Or need help for it, press Enter your booking."
Excerpt from a call with Hulu
Wednesday, November 20, 2024 10:40 PM

The first phone menu

"Hi. Thanks for calling Hulu. Phone calls may be recorded. Including for quality assurance or training purposes. Please stay on the line after your call to complete a short survey. If you're having trouble loading Hulu, navigating the app, or using features like My Stuff or Cloud DVR, press five. To learn more about the shows and movies on Hulu, including live TV and premium add ons, press six. Need to hear that again? Press star to replay your options. Otherwise, stay on the line, and we'll connect you with an agent shortly.
If you have questions about your plan, including bundle options, or need help signing up, press one. For questions about your bill, including switching plans, managing your add ons, updating your payment information, or canceling your account, press two."
Excerpt from a call with Hulu
Friday, May 16, 2025 12:51 AM

What are the hours and when should I call?

Hulu operates the call center for this 888-265-6650 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 24,952 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hulu phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hulu staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hulu is Sunday. The most busy day to call Hulu is Thursday.  Again, this is based on a sample of 24,952 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday, which is 60% longer than the minimum. Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Hulu representative is more consistent than the number of calls throughout the week.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Shortest
Sat

The best time to call

In summation, the best day to call Hulu is Friday.  It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hulu staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why call this Hulu number?

Below is a sample of recent calls to Hulu, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue complaint: I paid the twenty six dollars, and then it won't let me in to my account without paying again.
Taken from a call on Tuesday, May 20, 2025 5:48 AM
Issues with Hulu access: I'm trying to figure out we were watching Hulu, and all of a sudden, it jumped out and wanted me to sign up for Disney plus.
Taken from a call on Tuesday, May 20, 2025 3:15 AM
Debit card information request: I just need the last four numbers of my debit card.
Taken from a call on Tuesday, May 20, 2025 3:05 AM
Inquiring about service eligibility: How do you become eligible?
Taken from a call on Tuesday, May 20, 2025 12:29 AM
Password reset inquiry: I have a Hulu account, but if I don't have access to my iCloud, is there another way I can reset my password?
Taken from a call on Monday, May 19, 2025 11:21 PM
Unable to access account: I've had a Hulu account, and I seem to go in today and now it's asking me for my information and password.
Taken from a call on Monday, May 19, 2025 10:07 PM
Trouble logging into Hulu: I'm trying to log on to my Hulu, and I can't.
Taken from a call on Monday, May 19, 2025 8:48 PM
Accessing Hulu account issues: Now I all I get is when I log in to Hulu, all I get is these three questions that I have to hit okay to.
Taken from a call on Monday, May 19, 2025 7:51 PM
Login issues: I'm having a hard time logging on to my Hulu.
Taken from a call on Monday, May 19, 2025 6:15 PM
Canceling subscription: I'm just canceling it.
Taken from a call on Monday, May 19, 2025 6:14 PM

Calling this Hulu Customer Number

2025-05-20T00:00:00.000Z

I was a bit nervous to call Hulu because I didn't think I would get any help. My videos keep freezing, or I get error messages that say something is wrong with the video please try again later. At first, it was okay, but when this happens multiple times, it is frustrating, and clearly, something is happening internally within Hulu. Especially since I don't have any buffering or freezing issues with any other streaming app I use within my home. However, it turned out that calling Hulu was a great experience. 

There are literally hundreds of reasons why people might end up calling Hulu, as the first directory map revealed. However, despite these potential issues, the company smoothly navigates and provides excellent personal customer support. The fact that they are a digital company that offers live customer support is not lost on me. In fact, it is hard to find real-time support from a phone agent these days, so that was a bonus for Hulu. 

When I first called the number, a recorded voice thanked me for calling Hulu and read off the standard message indicating that calls may be recorded for quality and training purposes. It then said they are currently experiencing higher than usual traffic, so there may be high wait times. Due to this, the recorded message recommended going online to read support articles while waiting. I suppose some people may do this and get an answer to their question, but I really needed to talk to an agent as I have not yet found a solution on my own. 

It then launched a large directory map that I actually had to repeat twice because I was carefully listening to options and evaluating which one would likely get me to a customer agent the fastest. It told me if you have questions about the Disney bundle, press 1. If you have questions about your bill, including switching plans or canceling, press 2. If you have questions about your home device or signing in, press 3. If you are having trouble with freezing, buffering, or loading videos, press 4. If you are having trouble loading Hulu or using the app, press 5. If you want more information about shows on Hulu, including add-ons, press 6. It then said to select one of those options or stay on the line to talk to an agent. 

I was going to press 3 since it was the best fit, but the messaging agent moved on too quickly, and it said stay on the line to talk to an agent. At first, I was caught off-guard and thought I would have to wait even longer, but to my surprise, someone picked up in under 20 seconds! All told, it only took me two minutes to get to an agent who was able to help with my problem, which was remarkable. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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