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Japan Airlines Customer FAQ

Top Answers & How-to Guides

What is Japan Airlines's Phone Number?

The question we are asked most often is about how to talk to Japan Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Japan Airlines customer service, get an answer now.

Recent Japan Airlines Customer Questions

Can I carry two check in baggage

Yes, you can carry two check-in bags with Japan Airlines, depending on your ticket class and destination. Typically, international economy class passengers are allowed one or two pieces of checked baggage. Always verify your specific baggage allowance details on your ticket or the official guidelines provided by Japan Airlines.
Asked Aug 19, 2024 4:20 AM

The name on my ticket doesn’t match my passport perfectly. How can I change it?

To change the name on your ticket to match your passport, please reach out to the travel agency where you purchased your ticket. If the booking was directly through Japan Airlines, you'll need to contact their customer service. Please be aware that the ability to change names on tickets can be limited and some fares may require the purchase of a new ticket. It's important to always provide your name exactly as it appears on your passport when booking your flight.
Asked Mar 13, 2024 5:05 AM

my name is spelled wrong on my ticket

If a booking is made with a slight spelling mistake in the name, we recommend contacting Japan Airlines as soon as possible. It's important to note that for any major name corrections, a new ticket may need to be issued and certain fees can apply. It's crucial to ensure that the name on your ticket exactly matches the name as it appears on your passport to avoid any complications at the airport. Please reach out to Japan Airlines with your booking reference to sort this out promptly.
Asked Mar 7, 2024 2:48 AM

Help me with my Japan Airlines customer service issue

Flight Changes and Cancellations

How Do I Change My Flight with Japan Airlines?

If you booked a flight with Japan Airlines but find you need to change it, you should be able to change your flight. The...

Can I cancel my flight with Japan Airlines?

Japan Airlines generally permits flight cancellations, with specifics based on fare types and timing. Non-refundable tickets...

Baggage and Pets

What is the baggage allowance for Japan Airlines?

Japan Airlines' baggage allowances vary by class and destination. International economy class permits 1-2 pieces up to 23 kg,...

Can I bring my pet on board Japan Airlines?

Japan Airlines permits small pets like dogs and cats in the cabin under specific conditions, such as health checks and carrier...

Check-In Procedures

What are the check-in options for Japan Airlines?

Japan Airlines provides multiple check-in options including online check-in via their website, mobile check-in through their...

How can I check in online for my Japan Airlines flight?

Japan Airlines offers online check-in through its official website, available 24 hours before departure. Passengers enter their...

In-Flight Services

Is in-flight Wi-Fi available on Japan Airlines?

Japan Airlines does provide in-flight Wi-Fi on numerous international flights, allowing passengers to stay connected. However,...

Can I request a special meal on Japan Airlines?

Passengers can indeed request special meals on Japan Airlines to accommodate various dietary needs such as vegetarian, vegan,...

Payment and Fees

What are the accepted methods of payment for Japan Airlines bookings?

Japan Airlines offers various payment methods for flight bookings, including major credit and debit cards, local payment...

Are there any additional fees for seat selection with Japan Airlines?

Japan Airlines has varying seat selection policies based on fare type and class. Standard fare passengers may choose seats for...

Booking Reference and Infants

What is the infant policy for Japan Airlines?

Japan Airlines has guidelines for infants, defined as children under two years, allowing them to fly at a reduced fare on an...

What should I do if I forgot my Japan Airlines booking reference number?

Travelers who forget their Japan Airlines booking reference can retrieve it by checking their confirmation email, logging into...

Frequent Flyer and Lounges

Does Japan Airlines offer a frequent flyer program?

Japan Airlines has a frequent flyer program called JAL Mileage Bank, where members earn miles for flights and various services....

What are the lounge access policies for Japan Airlines?

Japan Airlines has lounge access policies based on ticket class, frequent flyer status, and airline partnerships. First and...

Travel Restrictions and Assistance

What are the travel restrictions for Japan Airlines during COVID-19?

Japan Airlines has adopted several safety measures during the COVID-19 pandemic, including travel restrictions that vary by...

Can I request special assistance for passengers with disabilities on Japan Airlines?

Japan Airlines offers special assistance services tailored for passengers with disabilities to ensure a comfortable travel...

How can I request assistance for unaccompanied minors traveling on Japan Airlines?

Japan Airlines provides a special assistance service for unaccompanied minors aged five to fourteen. To request this service,...
We look to the Japan Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Japan Airlines issues reported to GetHuman
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