Lufthansa Customer FAQ

We recommend checking directly within the Lufthansa website or app for the most accurate information regarding your check-in issues. Look for the section related to "Check-In" for guidance tailored to your flight. If you continue to experience problems, please refer to our contact information available on this page for assistance.

If you changed your ticket, your seat assignment may not be carried over. It's best to check your updated booking confirmation for any changes to your seat assignment or to log into your booking to see the current status of your seat.

If you miss your connection due to a delay on your first flight, Lufthansa will assist you with rebooking options. This usually includes finding the next available flight to your final destination at no extra cost. Make sure to check with the airline representatives at the airport for immediate help and guidance on the next steps. Your rights and available options may vary based on the nature of the delay and your ticket type.

To catch an earlier flight with an Economy Flex ticket, you typically need to check in at the airport. Arrive at the airport ahead of your scheduled flight, and head to the check-in counter or self-service kiosk. If there is availability on an earlier flight, you may be allowed to change your flight without any additional fees, depending on the terms of your ticket. However, it's important to verify this process at the time of travel. Remember to have your booking reference and identification ready for any necessary changes.

Compensation for a cancelled flight may depend on various factors, including the reason for the cancellation and local regulations. If a flight is cancelled and you face significant inconvenience, you may be entitled to compensation according to EU regulations or other applicable laws. For costs related to hotel, food, and transportation, reimbursement may also be available under certain circumstances. Keep all receipts and documentation to support your claims. Please refer to the relevant policies on this page for specific details regarding your situation.