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NET 10 Customer Service

Phone Number & Getting a Rep

NET 10 Customer Service number

877-836-2368
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this NET 10 number?

A:Press 1 then 2, then 6 then 6, then then 2 then 6 then 0# each time it asks for a phone number
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to NET 10 Customer Service?

A:The average hold time is 11 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All NET 10 customer service contact information

This is the #1 most popular NET 10 phone number out of 1. Click above to go back to the main customer service number and other contact information, including NET 10 email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NET 10 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 1 then 2, then 6 then 6, then then 2 then 6 then 0# each time it asks for a phone number
Here is how our research team describes the way the NET 10 phone system greets you:  Refill service, press 1. Activate phone number, press 2. Change phone number, press 3. Technical support, press 4. Purchase a new phone, SIM card, or accessories, press 5. For anything else, press 6.
Below are some clips we've found from NET 10's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling NetTen. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page. You also may be selected for survey at the end of this call. To refill your service, press one. To activate your phone number, press two."
Excerpt from a call with NET 10
Thursday, January 11, 2024 5:05 PM

They may need the phone number on your account

"Thank you for calling NetTen. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page. You also may be selected for a survey at the end of this call.
To refill your service, press one. To activate your phone to buy a service plan using a credit or debit card, press one. If you already have a service Please say or enter the ten digit phone number you're calling about."
Excerpt from a call with NET 10
Sunday, March 10, 2024 3:20 PM

They may ask you to say or enter information

"Thank you for calling NetTen. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California notice at the bottom of the net ten wireless dot com home page. You also may be selected for a survey at the end of this call. To refill your service, press one.
For technical support, press four. Please say or enter the phone number that you want to change."
Excerpt from a call with NET 10
Friday, February 16, 2024 2:39 AM

The first phone menu

"Thank you for calling NetTen. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page. You also may be selected for a survey at the end of this call.
To refill your service, press one. To activate your phone number, press two. To change your phone number, press three. For technical support, press four. To purchase phones, SIM cards, or phone accessories, press five. For anything else, press six."
Excerpt from a call with NET 10
Monday, June 3, 2024 5:14 AM

After you press 6

"Okay. Let's get started. Please say the phone number you're calling about. If you don't have one, say I don't have one. No problem. What would you like to use to look up your information? You can say serial number, SIM number, or ticket number. If you don't have any of these, say, I don't have one. Sure. I'll need to transfer your call. Please note that we are experiencing higher than normal call volumes, which may affect your wait time. To bypass the waiting queue, you can use our automated channels. Otherwise, continue to hold and the next available customer care representative will assist you. All of our customer care representatives are assisting other customers. Instead of continuing to hold, you can receive a callback from the next available customer care representative. Between three and four minutes from now. You will not lose your turn if you choose to use this service.
To receive a callback, press one. To remain on hold, press three."
Excerpt from a call with NET 10
Monday, June 3, 2024 12:02 PM

What are the hours and when should I call?

NET 10 operates the call center for this 877-836-2368 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 714 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NET 10 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NET 10 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NET 10 is Sunday. The most busy day to call NET 10 is Monday.  Again, this is based on a sample of 714 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday. 

The best time to call

In summation, the best day to call NET 10 is Friday.  

Why call this NET 10 number?

Below is a sample of recent calls to NET 10, and their purpose. Are any of these similar to the reason you are trying to call?
Voice mail issues: I am having trouble with my voice mail.
Taken from a call on Tuesday, April 15, 2025 3:11 PM
Wi-Fi calling issue: My phone is not allowing me to go to Wi Fi calling.
Taken from a call on Friday, March 14, 2025 12:10 AM
Phone deactivation issue: I'm having an issue with my phone being deactivated.
Taken from a call on Thursday, December 26, 2024 11:42 PM
Activate phone service: I wanted to see if I could activate this phone that I got last year.
Taken from a call on Friday, December 20, 2024 11:32 PM
Suspend service temporarily: I need to suspend my service temporarily.
Taken from a call on Saturday, December 14, 2024 1:39 PM

Calling this NET 10 Customer Number

2025-04-21T00:00:00.000Z

Calling Net10's customer service number is only helpful if you're already an existing customer, as the company is no longer signing up new customers. When I called, I was told that I could refill my existing phone, purchase phones and accessories or activate my number, or I could ask for technical support.

I opted for purchasing a phone, and I was taken to a representative who couldn't hear a word I said. When I tried to speak to her, she had no connection and quickly told me to call back on another line and hung up on me. I called back, went through the menu again and was connected to a different representative.

This time, I was able to ask my question and asked about purchasing a new phone through Net10. The representative told me that at this time, Net10 was no longer selling phones because Verizon had acquired the company and would be merging with Simple Mobile under the Simple Mobile name. As such, they would continue providing service to existing Net10 customers, but they would not be selling new phones to new customers.

I then asked how I would go about getting a new phone, and she told me that I would have to sign up for an account with Simple Mobile. She said that I could go to Simple Mobile's website and sign up for a new account, and I could get a new phone through them. With nothing else that she could help me with, we opted to end the call.

Upon hanging up, I checked the information she had given me and found it accurate. She had mispronounced the company's name as "Simply Mobile" instead of Simple Mobile, but otherwise, what she said was true and I could not sign up with Net10 or get a new phone as a new customer.

Overall, I thought the experience was helpful the second time I called. I was able to get through to a representative who listened to my questions and provided accurate information, asked if there was anything else she could assist me with and thoroughly explained the situation. Given the merger at the company and how its days are numbered, there really wasn't a lot she could do with the situation otherwise.

Obviously, I can only recommend using this number if you're an existing customer of Net10 wireless, and not for much longer anyway. If you don't already have an account, you'll need to go through Simple Mobile anyway, and Net10 likely isn't going to be around for very long past the writing of this piece. But if you're a current customer, I would recommend using this number for support until Net10 no longer operates.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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