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NFL.com Customer FAQ

Top Answers & How-to Guides

How do I Contact NFL.com Customer Service?

The question we are asked most often is about how to talk to NFL.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special features for NFL teams on the website?

NFL.com offers a variety of special features that enhance the experience for fans of individual NFL teams. Each team's page typically In addition, NFL.com showcases video highlights from games, allowing fans to catch up on the best plays and moments from recent matchups. There are also interactive elements such as fantasy football tools, where fans can manage their fantasy teams based on player performances from their favorite teams. Furthermore, the website often features live game updates and play-by-play commentary, making it easy for fans to follow along with games in real-time. To discover the full range of features available for a specific team, visitors can explore the team section on NFL.com for the most current information and updates....
Ask any question you have about NFL.com customer service, get an answer now.

Recent NFL.com Customer Questions

My husband signed up for your NFL package January 7, 2024 but was not able to watch the Packer game. We canceled right away but have not been reimbursed yet. How do I get that to happen?

We're sorry to hear about your experience. If you canceled your NFL package and are eligible for a refund according to the terms and conditions, your reimbursement typically should come through in 7-10 business days. If it's been longer than that, it may be worth checking with your bank first. If they have no record of the refund, your issue might need a bit more attention. Unfortunately, as we can only provide general guidance and do not have access to customer accounts, we can't assist directly with customer specific issues. Please ensure you reach out to NFL.com's customer service for further assistance regarding your refund.
Asked Mar 7, 2024 12:38 AM

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Watching NFL Games

How can I watch NFL games online?

There are several ways to watch NFL games online. NFL.com provides a variety of options that cater to fans who prefer streaming over In addition to NFL Game Pass, fans can also find live streaming options through other platforms that have partnerships with the NFL. Networks such as CBS, NBC, and Fox broadcast NFL games and offer online streaming through their respective websites and apps. Subscribing to streaming services like Hulu + Live TV, YouTube TV, or Sling TV can also provide access to live NFL games, as these services typically include channels that broadcast NFL games. Furthermore, the NFL Mobile app offers fans access to live local and primetime games on mobile devices, ensuring that they can catch the action wherever they are. It is important to note that certain games may be subject to blackout restrictions, depending on your local area and the specific game. For additional details on specific games, the broadcast schedule, and any new features or options available for streaming, it is advisable to check NFL.com for the most current information and resources....

How can I access past game broadcasts on NFL.com?

To access past game broadcasts on NFL.com, users typically need to navigate to the "Game Center" or "Watch" section on the website. Additionally, NFL Game Pass is a subscription service offered through NFL.com that provides access to an extensive library of game replays, including regular season and playoff games from previous seasons. This subscription may offer enhanced features such as condensed games, coaches' films, and the ability to watch games on-demand. For the most accurate and current information, users are encouraged to check the relevant sections of NFL.com directly. Those looking for help may also find contact details available on the website....

Is NFL RedZone available for streaming?

NFL RedZone is indeed available for streaming, and it can be accessed through various platforms. NFL RedZone is offered as part of...

Subscriptions and Memberships

What are the subscription options available for NFL Game Pass?

NFL Game Pass offers various subscription options to cater to different viewer preferences and needs. The primary subscription comes It is worth noting that the availability of these plans, as well as pricing, may vary depending on the country of residence, so users should check the current pricing options on the NFL Game Pass website. For those interested in specific features or content available through the subscription, the NFL Game Pass page will provide detailed insights and updates about subscription packages....

Does NFL.com offer a fantasy football platform?

Yes, NFL.com indeed offers a fantasy football platform. This platform allows users to create and manage their own fantasy football...

What are the guidelines for NFL Fantasy football leagues?

NFL Fantasy football leagues have specific guidelines that vary depending on the type of league a participant chooses. Generally, fantasy Each league typically consists of a roster of players from various NFL teams, and participants take turns selecting players in a draft format. The number of players on the roster, as well as the scoring system, can differ based on the league settings determined by the league commissioner. Participants should pay careful attention to the roster positions, with specific slots designated for positions like quarterbacks, running backs, wide receivers, tight ends, kickers, and defenses. Another important aspect is the waiver wire and free agency system, which governs how participants can add or drop players during the season. Some leagues use a bid system, while others operate on a first-come, first-served basis. Participants should also be aware of deadlines for trades and lineups to optimize their chances of success. For detailed guidelines specific to an individual's league, participants can refer to the NFL Fantasy website for more information and the current regulations....

Website Features and Content

How can I find player statistics on NFL.com?

Finding player statistics on NFL.com is a straightforward process. The website features a dedicated section for player stats that is Once in the stats section, users can find various categories, including passing, rushing, receiving, and defensive statistics for all players. There are options to filter these stats by season, team, or player. Users can also explore detailed leaderboards for different statistical categories. For those looking for historical data, NFL.com offers archives that allow users to see past performances over several seasons. If you require further assistance or need specific information, it may be helpful to refer to the contact information available on the current web page....

How often is NFL.com updated with new content?

NFL.com is updated frequently to provide fans with the latest news, insights, and information about the National Football League. Typically,...

Are there any special features for NFL teams on the website?

NFL.com offers a variety of special features that enhance the experience for fans of individual NFL teams. Each team's page typically In addition, NFL.com showcases video highlights from games, allowing fans to catch up on the best plays and moments from recent matchups. There are also interactive elements such as fantasy football tools, where fans can manage their fantasy teams based on player performances from their favorite teams. Furthermore, the website often features live game updates and play-by-play commentary, making it easy for fans to follow along with games in real-time. To discover the full range of features available for a specific team, visitors can explore the team section on NFL.com for the most current information and updates....

NFL Mobile and Apps

Is there an NFL app for mobile devices?

Yes, there is an NFL app available for mobile devices. This app provides fans with a plethora of features, including live game updates,...

Are there live updates and scores available on NFL.com?

Yes, NFL.com provides live updates and scores during games, making it a great resource for fans who want to stay informed about ongoing...

How can I follow my favorite teams on NFL.com?

To follow your favorite NFL teams on NFL.com, users can take advantage of various features that the website offers. First, there is Additionally, users can check out the "Teams" section on NFL.com, where they can find dedicated pages for each franchise. These pages typically feature the latest news, stats, schedules, and highlights. For enhanced engagement, NFL.com also offers team alerts that users can subscribe to for real-time notifications about important updates, such as game results or player changes. Following the social media channels of the teams, which are often linked on their respective pages, is another excellent way to keep up-to-date. NFL.com provides an extensive range of resources for fans to stay connected with their favorite teams, ensuring they do not miss any important moments. For more specific guidance on features or settings, the current web page may have helpful information as well....

Feedback and Community

What is the NFL's policy on submitting feedback about the site?

NFL.com encourages users to provide feedback about their experiences on the site. While the specific policy may not be laid out in...

Are there any NFL merchandise discounts available online?

NFL.com regularly features various promotions and discounts on merchandise, especially during significant events such as the start To find the most current discounts and promotional offers, it is advisable for users to visit the NFL Shop section on NFL.com. There, one can discover the latest sales, promotional codes, and specific deals available. Additionally, signing up for the NFL newsletter or following the social media accounts associated with NFL.com can provide updates about upcoming sales and exclusive offers. Always check the website for specific terms and conditions related to each promotion, as these can vary. In summary, NFL.com is a great resource for finding current merchandise discounts, and the website should be your first stop....

Does the NFL provide community initiatives or programs?

Yes, the National Football League actively engages in various community initiatives and programs. The NFL is dedicated to making a In addition, NFL teams frequently participate in community service events, often organized by their local foundations or outreach departments. This can include activities such as community clean-up days, youth camps, and educational workshops. Players also tend to get involved, frequently using their platforms to advocate for charitable causes and lend support to community projects. For specific details on ongoing initiatives, programs, or events, it may be beneficial to visit the official NFL website. The website may provide comprehensive information about the league's community efforts and how citizens can get involved or contribute....
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