ROBLOX Customer FAQ

If you were temporarily blocked from ROBLOX for three days, it may be due to a violation of the community guidelines or terms of service. During this time, you will not be able to access your account or play games. Make sure to review the guidelines to understand what led to this action, and ensure compliance in the future to avoid further penalties. Your account will be accessible after the block period ends.

我们建议您查看您注册的邮箱设置，确认是否有任何邮件被过滤到垃圾邮件文件夹。此外，您可以尝试使用其他邮箱进行恢复。如果问题仍然存在，我们建议按照此页面上的指引进行操作以获取最新的联系信息。这样可以帮助您更好地解决账号问题。

If you believe you've been locked out of your ROBLOX account, try resetting your password. Go to the login page, click on "Forgot password or username?", and follow the instructions to recover your account. You may need access to the email or phone number linked to your account. Make sure to check your spam folder for any emails from ROBLOX. If you're still having issues, refer to the most up-to-date contact information available on this page for further assistance.

If you got logged out of ROBLOX and don’t have an email or phone number associated with your account, recovering your account can be challenging. Unfortunately, without these recovery options, we recommend creating a new account. Ensure to set up an email or phone number for future account recovery. Keeping your account secure with these options is essential to avoid similar issues.

If you've purchased Robux and haven't received them after a week, it may be helpful to check your transaction history for any updates. Sometimes, delays can occur due to processing times. You can also verify that your payment was successfully processed. Please refer to the most up-to-date contact information provided on this page for assistance with this issue.