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Rentalcars.com Customer FAQ

Top Answers & How-to Guides

What is Rentalcars.com's Phone Number?

The question we are asked most often is about how to talk to Rentalcars.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Rentalcars.com customer service, get an answer now.

Recent Rentalcars.com Customer Questions

I have not received email confirmation of my booking

We're sorry to hear that you haven't received your booking confirmation. There could be a few reasons for this. First, it's possible that the email has been directed to your spam or junk folder. If it's not there, there could be a delay with the email servers. Wait a few hours and check back. If the confirmation email is still missing, it's possible there may have been a mistake in the email address provided during the booking process. In this case, please log into your Rentalcars.com account to verify your booking and check your contact details. If the problem continues, please contact customer service immediately.
Asked Apr 17, 2024 9:07 PM

Help me with my Rentalcars.com customer service issue

Booking Management

How Do I Change the Pickup Location from Rentalcars.com?

Changing your rental car pickup location on Rentalcars.com is easy. You can decide to make the changes yourself through their...

Can I book a rental car for someone else?

Rentalcars.com allows reservations for someone else, but the lead driver must not be the same person using the vehicle. The...

Can I make changes to my booking after it has been confirmed?

Customers can often modify their confirmed bookings through Rentalcars.com, including changes to pick-up/drop-off locations or...

Are one-way rentals available with Rentalcars.com?

Rentalcars.com does offer one-way rentals, allowing customers to choose different pickup and drop-off locations. Availability...

Cancellation and Refunds

How Do I Cancel a Reservation with Rentalcars.com?

To cancel a vehicle reservation made through rentalcars.com, visit the website and go to the "Help" section. Find "Changing...

How Do I Dispute a Charge with Rentalcars.com?

If you have any concerns, you should contact Rentalcars.com directly. The best way to contact Rentalcars.com is on the phone....

How Do I Get Rentalcars.com to Refund a Charge?

If you have had a booking with Rentalcars.com and require a refund, there are many potential avenues you can take.To help with...

What is the cancellation policy for Rentalcars.com?

The cancellation policy at Rentalcars.com varies by rental company and booking type, typically allowing free cancellations...

Payment and Fees

What are the accepted payment methods on Rentalcars.com?

Rentalcars.com accepts several payment methods including major credit cards such as Visa, Mastercard, and American Express,...

Are there any additional fees or taxes not included in the booking price?

When booking with Rentalcars.com, the initial price may only cover the base rental fee, with additional fees for taxes,...

Rental Requirements

Can I add an additional driver to my rental car booking?

Yes, an additional driver can be added to a booking with Rentalcars.com, but they must meet similar requirements as the primary...

What documents do I need to provide when picking up the rental car?

When retrieving a rental car booked through Rentalcars.com, customers typically need to show a valid driver’s license, a credit...

Is there a minimum age requirement to rent a car on Rentalcars.com?

Rentalcars.com provides car rental options from various suppliers, and age requirements typically start at twenty-one, but can...

Insurance and Assistance

What types of insurance options are available for rental cars?

When renting through Rentalcars.com, customers can select from several insurance options such as Collision Damage Waiver, Theft...

What happens if the rental car breaks down during my reservation?

In case of a rental car breakdown, customers should follow the terms outlined by Rentalcars.com and contact the rental company...
We look to the Rentalcars.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rentalcars.com issues reported to GetHuman
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