My father has a SafeLink phone as part of their senior program, but I want to change his plan a little bit because I've been teaching him how to use different features and he may need more data. Since he can't figure this type of thing out on his own, I went ahead and told him I would call the company.
When I called, I immediately was greeted by a virtual assistant that said, "Thank you for calling Safelink Wireless. This call may be recorded for quality assurance. Please note that due to a change in federal regulations, you need to make a phone call or send a text message every 30 days to keep your phone active. If you live in California, press 2." Following this, there was a long message about federal regulations and other nonsense disclaimers, and then I was taken to the main directory.
My choices were, "To apply for Lifeline services, verify continued eligibility, or check the status of your application, press 1. To add or buy airtime, press 2. To transfer your phone number or benefits, press 3. To change your phone number, press 4. To change your current service plan benefits, press 5. For information about your current plan and lifeline services, press 6.For other services, including technical support, press 7. To purchase SIM cards or phone accessories, press 8.To return to the previous menu, press 9."
After two long chunks of speech, I thought I was going to be on the phone for a while, but to my surprise, an agent picked up immediately after I pressed option 5. A friendly English-speaking agent said, "Thank you for calling SafeLink, this is Ronnie speaking, and how may I help you?" right away. He was quite helpful and went over plan options with me until I figured out what would work best for my father. I'd call again if I needed help without a second thought.