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Sallie Mae Customer FAQ

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What is Sallie Mae's Phone Number?

The question we are asked most often is about how to talk to Sallie Mae customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sallie Mae Customer Questions

Am trying to apply for graduate loan as an international student but I don't have a US permanent address, how do I go about that?

International students can apply for a Sallie Mae graduate student loan, but they must have a creditworthy cosigner who is a U.S. citizen or permanent resident. The cosigner would also need to provide a U.S. address. If you meet these requirements, you can proceed with your application. It's important for you and your cosigner to understand that the cosigner is equally responsible for repayment of the loan. The loan application can be completed online and once approved, the loan funds will be disbursed directly to your school.
Asked Apr 18, 2024 1:07 PM

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Loan Application Process

How Do I Consolidate My Student Loans with Sallie Mae?

If you have a number of Sallie Mae student loans, you may want to consolidate them into one monthly payment to streamline the...

What are the eligibility requirements for Sallie Mae student loans?

Sallie Mae student loans require applicants to be enrolled in eligible programs at approved institutions, be U.S. citizens or...

Can I apply for a Sallie Mae student loan if I am not a U.S. citizen?

Sallie Mae primarily lends to U.S. citizens and eligible non-citizens, such as permanent residents or those with certain visas....

Do I need a co-signer to apply for a Sallie Mae student loan?

A co-signer is not always required for a Sallie Mae student loan, but it may help some borrowers. It primarily depends on the...

How long does it take to get approved for a Sallie Mae student loan?

Approval for a Sallie Mae student loan typically takes a few business days, provided all information is complete. Delays may...

Loan Terms and Conditions

What is the interest rate on Sallie Mae student loans?

Interest rates for Sallie Mae student loans vary based on loan type, borrower credit, and terms. They offer both fixed and...

Are there any fees associated with Sallie Mae student loans?

Sallie Mae typically does not charge application or origination fees for their student loans, which is appealing for borrowers....

Can I prepay my Sallie Mae student loan without any penalties?

Yes, Sallie Mae allows borrowers to make prepayments on their student loans without facing any penalties, enabling them to pay...

Are there any discounts or benefits for automatic payments on Sallie Mae student loans?

Sallie Mae provides a benefit for borrowers who enroll in automatic payment plans, such as a potential interest rate reduction....

Loan Repayment Options

How does the repayment process work for Sallie Mae student loans?

The repayment process for Sallie Mae student loans starts after borrowers graduate or leave school, typically allowing a...

Can I defer my Sallie Mae student loan payments if I go back to school?

Yes, if a borrower returns to school, Sallie Mae allows for deferment of student loan payments through an "in-school...

What are the options if I am struggling to make my Sallie Mae student loan payments?

For those having trouble with Sallie Mae student loan payments, several options exist. These include various repayment plans,...

Can I refinance my Sallie Mae student loans?

Yes, refinancing Sallie Mae student loans is possible and can help lower payments or interest rates. Borrowers must evaluate...
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