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StubHub Customer FAQ

Top Answers & How-to Guides

What is StubHub's Phone Number?

The question we are asked most often is about how to talk to StubHub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase tickets on StubHub without creating an account?

Typically, purchasing tickets on StubHub requires creating an account. This is important for managing orders and ensuring...
Ask any question you have about StubHub customer service, get an answer now.

Recent StubHub Customer Questions

I purchased premium general admission and received general admission tickets

If you purchased premium general admission tickets but received standard general admission tickets, it's important to review your order details for any discrepancies. If there's an issue, you can follow the return or resolution processes outlined on this page for assistance.
Asked Apr 23, 2025 6:22 PM

how do i speak to seller services in the united states?

On StubHub, you're not able to directly contact individual sellers due to privacy regulations. Instead, all transactions, communications, and customer services issues are handled by StubHub itself. If you need assistance, you can reach out to StubHub's customer service via their help center online or by phone. They handle all communications between buyers and sellers and will make sure that all your concerns or queries are addressed.
Asked Apr 3, 2024 2:02 AM

I paid $1000 per ticket for the Rolling Stones for May 23, 2024. Why are they now listed for $200

Ticket prices on StubHub can fluctuate because they are set by independent sellers, not StubHub itself. A variety of factors can influence ticket pricing, including supply and demand, the time until the event, and the original cost of the ticket. As the event date approaches, some sellers may lower their prices in order to ensure the tickets are sold. This could be why you're noticing a decrease in price now. Please remember, once a ticket is purchased, the amount paid cannot be adjusted if prices change. It's always a good idea to monitor the market and purchase when you feel comfortable with the price.
Asked Mar 28, 2024 8:34 PM

Where are my tickets? Bestellnr. 594228379

We're sorry, but as an online platform, we don't have access to individual order information or ticket locations. Typically, after purchasing tickets on StubHub, they are delivered electronically and located in your StubHub account under 'My tickets.' If you're having trouble finding them, please sign into your StubHub account and check your ticket status and delivery method in 'My tickets.' If you still can't locate your tickets, or if there continues to be a problem, it's best to directly contact StubHub's customer service for assistance.
Asked Mar 15, 2024 3:07 PM

Traveling for concert and tickets haven’t been sent yet.

We understand that not receiving your tickets can be quite concerning, especially when you're traveling. Delivery deadlines vary, and some tickets may only become available close to the event date. This is usually because the ticket seller might be waiting them from the event or directly from the artist’s management. Rest assured that you should receive your tickets before the event. If not, we highly recommend getting in touch with StubHub's customer service as soon as possible so they can assist in ensuring you receive your tickets in time for your event.
Asked Mar 3, 2024 12:50 PM

Help me with my StubHub customer service issue

Customer Support

How Do I Contact Support from StubHub.com About a Fraudulent Charge?

Several options are available to consumers who have been victims of fraud on StubHub. The fastest and most effective form of...

How Do I Get StubHub to Refund a Charge?

To request a refund from StubHub, log into your account, find the order in question, and contact customer support. Provide...

What Do I Do If I'm Missing My StubHub Order?

If you placed an order on Stubhub and need to track it due to it still hasn't come you can easily do that with these helpful tips.

Fraud and Security

How does StubHub protect buyers from fraudulent tickets?

StubHub ensures buyer protection from fraudulent tickets through its FanProtect Guarantee, which provides valid tickets or...

What is StubHub's policy on ticket scalping?

StubHub maintains a strong stance against ticket scalping to foster an equitable marketplace. It encourages sellers to abide by...

Ticket Information

Can I change the name on my StubHub tickets?

Generally, changing the name on tickets purchased through StubHub is not allowed due to restrictions from the event organizers....

Are StubHub tickets guaranteed?

Tickets purchased through StubHub are generally reliable, with a FanProtect Guarantee that ensures authenticity and timely...

Refunds and Cancellations

What is StubHub's refund policy for cancelled events?

StubHub's refund policy assures buyers of a full refund for canceled events, processed automatically to the original payment...

What happens if I can't attend an event I've purchased tickets for on StubHub?

If a user cannot attend an event after buying tickets on StubHub, they can resell the tickets on the marketplace. StubHub also...

Ticket Purchases

Can I purchase tickets on StubHub without creating an account?

Typically, purchasing tickets on StubHub requires creating an account. This is important for managing orders and ensuring...

What payment methods are accepted on StubHub?

StubHub accepts various payment methods for user convenience, including major credit cards like Visa and American Express, as...

Selling Tickets

How do I list my tickets for sale on StubHub?

To sell tickets on StubHub, visit the website and log into your account or create one. Click the "Sell" button, enter event...

How do I sell tickets on StubHub?

Selling tickets on StubHub involves creating an account and listing your tickets for a specific event. After entering details...
We look to the StubHub issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
StubHub issues reported to GetHuman
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