How do I talk to a human at this Synchrony Bank number?
A:Say "I don't have it" then "Yes" then "I don't know it" and "Yes"
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7:30am-midnight, Sat 10am-7pm EST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Synchrony Bank General Inquiries?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #2 most popular Synchrony Bank phone number out of 6. Click above to go back to the main customer service number and other contact information, including Synchrony Bank email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Synchrony Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I don't have it" then "Yes" then "I don't know it" and "Yes"
What are the hours and when should I call?
Synchrony Bank operates the call center for this 866-419-4096 phone number Mon-Fri 7:30am-midnight, Sat 10am-7pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 182 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Synchrony Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Synchrony Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Synchrony Bank is Sunday.The most busy day to call Synchrony Bank is Friday. Again, this is based on a sample of 182 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Synchrony Bank is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Synchrony Bank staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Synchrony Bank number?
Below is a sample of recent calls to Synchrony Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Check card balance and due date: Basically, what I've been trying to do is just get a balance on my card.
Taken from a call on Thursday, May 15, 2025 9:51 AM
Inquiring about card purpose: I'm calling to find out what this card is for.
Taken from a call on Tuesday, May 13, 2025 8:21 PM
Payment confirmation request: I wanna make sure the payment went through.
Taken from a call on Friday, December 27, 2024 5:20 PM
Make a payment: I would like to make a payment, please.
Taken from a call on Thursday, December 19, 2024 8:27 PM
Account-related inquiry: I'm calling to discuss my Synchrony Bank account.
Taken from a call on Wednesday, November 20, 2024 1:29 PM
Payment for QVC bill: I like to pay on the bill, you know, for QVC today.
Taken from a call on Saturday, November 16, 2024 2:36 PM
Questions about billing statement: I was checking back to see if you had got that part, the fourteen ninety eight.
Taken from a call on Tuesday, July 2, 2024 12:00 PM
Unauthorized charge refund: I was debited $127.10 for Crate and Barrel, which I paid off months ago, and I'm waiting for the refund check promised by the representative.
Taken from a call on Monday, June 3, 2024 4:21 PM
Assistance with JCPenney account login: I can't login to my JCPenney account, it won't accept my user ID and password.