Calling this number was one of the most irritating experiences I've had, simply because of the automated system's inability to understand basic questions. Things started out fairly normally, as I called this number and was asked if I was calling for TurboTax or for QuickBooks. I said I was calling for TurboTax, and the system then asked if I was calling for the American or Canadian version of the product. I said that I was calling for the U.S. version, and this was where the problems began.
The system asked me for the reason I was calling, and I said that I wanted to get information on which version of the product was right for me. It said it could not understand my question, so I tried to simplify my response by saying "Help choosing a product". It again failed to understand, and I tried again with "Choose a product". Once again, it failed to understand, asking if I needed help with billing.
After six tries, it said that it would transfer me to a specialist, but needed to confirm the name on the account before it would connect me with anyone. I told the system I did not have an account, but it wouldn't accept that and asked again for my name. I said "no account", and the system took that as me giving my name as No Account. I said that wasn't correct and began the same endless loop again before ending the call.
Based on this, I would not want to use this service again. Maybe it's helpful if you have an account with TurboTax and you need help with something specific, but it doesn't allow you to get any general help with its products. Even if you have a specific need, the system being this poor at understanding makes it difficult to use.