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TurboTax Intuit Support

Phone Number & Getting a Rep

TurboTax Intuit Support number

800-446-8848
Toll-free·Calls Intuit Support· See main phone number & contact info
Q:

How do I talk to a human at this TurboTax number?

A:Press 1, then 1 then say the department you are trying to reach
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to TurboTax Intuit Support?

A:The average hold time is 1 minute and 45 seconds. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All TurboTax customer service contact information

This is the #1 most popular TurboTax phone number out of 2. Click above to go back to the main customer service number and other contact information, including TurboTax email addresses, twitter handles, and live chat options.

More TurboTax Customer Phone Numbers

Customer Service

888-777-3066
Toll-free · 24 hours, 7 days · I could not get anyone live to come on the line. They directed me to online site for live person · Please tell me why you are calling today.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TurboTax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 1, then 1 then say the department you are trying to reach
Here is how our research team describes the way the TurboTax phone system greets you:  TurboTax, press 1. QuickBooks, press 2. Payroll, press 3. ProSeries Tax, Easy Act, or ProConnect Tax Online, press 4. Checks, forms, and supplies, press 5. Payment solutions or merchant services, press 6. Credit score, press 7. QuickBooks Time, press 8.
Below are some clips we've found from TurboTax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"From there, follow the instructions. Once you're done, we'll either send you a code to help you recover your account or give you a list of accounts associated with your information. I have the link to the recovery page as well as more detailed instructions. Would you like me to text this to you, or would you prefer an email?
Message and data rates may apply. Should I send a text message to the number that you're calling from?"
Excerpt from a call with TurboTax
Thursday, February 1, 2024 1:24 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Intuit. For TurboTax, press one. For QuickBooks, press two. For payroll For assistance with TurboTax for the US, press one. For TurboTax for This call will be recorded and monitored.
Thank you for calling TurboTax. Please tell me why you're calling today."
Excerpt from a call with TurboTax
Wednesday, July 10, 2024 6:03 PM

They may ask you to enter information with the dial pad

"Or if you have a support ID, say support ID. To reset your password or user ID, go to our account recovery page and enter your phone number, email, or user ID."
Excerpt from a call with TurboTax
Monday, February 5, 2024 1:31 PM

They may ask you to say or enter information

"In order to find the status of the tax return you're interested in, I'll need a couple of pieces of information for the first person listed on the return. First, please say or enter the Social Security number for the return."
Excerpt from a call with TurboTax
Monday, May 20, 2024 5:56 PM

They may need to look up your account

"Welcome to Intuit. For TurboTax, press one. Welcome to QuickBooks. This call may be recorded.
Hi there. I'm a digital assistant for QuickBooks and here to help. What is the phone number I can use to look up your account?"
Excerpt from a call with TurboTax
Tuesday, April 9, 2024 1:24 PM

The first phone menu

"Welcome to Intuit. For TurboTax, press one. For quick Books, press two."
Excerpt from a call with TurboTax
Friday, February 7, 2025 6:43 PM

After you press 1

"For ProSeries tax, for assistance with triple attacks for the US, press one. For TurboTax for Canada, press two."
Excerpt from a call with TurboTax
Thursday, May 30, 2024 4:30 PM

After you press 2

"Otherwise, remain on the line, and we'll get you to the QuickBooks team.
Got it. If your question is about your payroll service, press one. If your question is regarding merchant services or your payment solutions product, press two."
Excerpt from a call with TurboTax
Wednesday, May 15, 2024 3:33 PM

After you press 4

"For pay for ProSeries, press one. For Lucerte, press two. For EasyAcc, press three."
Excerpt from a call with TurboTax
Sunday, March 17, 2024 8:20 PM

What are the hours and when should I call?

TurboTax operates the call center for this 800-446-8848 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 6,153 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TurboTax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TurboTax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TurboTax is Sunday. The most busy day to call TurboTax is Monday.  Again, this is based on a sample of 6,153 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday, which is 355% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Shortest
Wed
Longest
Thu
Fri
Sat

The best time to call

In summation, the best day to call TurboTax is Tuesday.  It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TurboTax staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this TurboTax number?

Below is a sample of recent calls to TurboTax, and their purpose. Are any of these similar to the reason you are trying to call?
Overcharge inquiry: For charge.
Taken from a call on Sunday, May 18, 2025 2:32 PM
Request for AGI: The issue is I'm trying to get my AGI from last year's so I can file this year's.
Taken from a call on Wednesday, May 14, 2025 8:42 PM
Check tax return status: He just wanted to find out to see, you know, has it been done or it's been already over, like, maybe about maybe about three weeks, a month.
Taken from a call on Tuesday, May 13, 2025 11:11 PM
Inquire about tax return: Need to find out the tax return.
Taken from a call on Tuesday, May 13, 2025 11:06 PM
Charge inquiry: I still need help with why I was charged for TurboTax even though my taxes aren’t complete.
Taken from a call on Wednesday, April 30, 2025 4:46 PM
Identity theft concerns: I'm actually checking to see if someone has filed my taxes on me, the person that has pretty much stole my identity.
Taken from a call on Friday, April 25, 2025 6:37 PM

Calling this TurboTax Customer Number

2025-05-18T00:00:00.000Z

Calling this number was one of the most irritating experiences I've had, simply because of the automated system's inability to understand basic questions. Things started out fairly normally, as I called this number and was asked if I was calling for TurboTax or for QuickBooks. I said I was calling for TurboTax, and the system then asked if I was calling for the American or Canadian version of the product. I said that I was calling for the U.S. version, and this was where the problems began.

The system asked me for the reason I was calling, and I said that I wanted to get information on which version of the product was right for me. It said it could not understand my question, so I tried to simplify my response by saying "Help choosing a product". It again failed to understand, and I tried again with "Choose a product". Once again, it failed to understand, asking if I needed help with billing.

After six tries, it said that it would transfer me to a specialist, but needed to confirm the name on the account before it would connect me with anyone. I told the system I did not have an account, but it wouldn't accept that and asked again for my name. I said "no account", and the system took that as me giving my name as No Account. I said that wasn't correct and began the same endless loop again before ending the call.

Based on this, I would not want to use this service again. Maybe it's helpful if you have an account with TurboTax and you need help with something specific, but it doesn't allow you to get any general help with its products. Even if you have a specific need, the system being this poor at understanding makes it difficult to use.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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