US Customs and Border Protection Customer Service

Contact US Customs and Border Protection & solve common issues

Use US Customs and Border Protection's Phone Number

US Customs and Border Protection's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about US Customs and Border Protection. Below you will also find the phone and non-phone-based contact information we've gathered.

US Customs and Border Protection: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for US Customs and Border Protection.
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Click below to show 2 more questions, answers, and complete guides to common US Customs and Border Protection customer support problems.

Contacting US Customs and Border Protection customer support

Below you can compare and contrast the 3 ways to contact US Customs and Border Protection by looking at which ones are the fastest and which ones other customers recommend the most for solving US Customs and Border Protection customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact US Customs and Border Protection across the following channels: Phone, Web.

Phone number / contactWaitVotes
877-227-5511
Customer Service
15 mins370
800-232-5378
Report Suspicious Activity
16 mins181
Online Help at help.cbp.gov
Customer Service
< 2 hrs171

Recent reasons customers contacted US Customs and Border Protection:

Please note we received a *z message for these two shipments EGLV************ * EGLV...
I have a questions regarding my passport and returning to the USA
I am trying to login to my global entry but I don't have my known traveler number.
I'm from Quebec City (Canada) and I have a house in Cape Coral, Florida. Every year, my...
I want to make a private flight into the US and need to know the requirements
My package was seized by us customs. And I would like to know why.
can't reach a live person with help on global entry form
I was born in Greece. I have been leaving in the*U S for fifty years.I have an American...
Need to speak with Andrea Balero
Need to speak with a human been waiting for *:** min trying to check in
I am a Buddhist monastic and priest and have been granted an R-* religious workers visa...
Can I bring potatoes into the country
I submitted my renewal application and $*** for Global Entry March *, ****. Never hear...
I have been waiting ** weeks for my application to be approved. I have called your num...
My husband applied for GE the first of April and his application is still pending. It...

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Does GetHuman work with US Customs and Border Protection?

GetHuman does not work with US Customs and Border Protection's customer support operations, directly or in any other way. GetHuman has no partnership or relation to US Customs and Border Protection at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check US Customs and Border Protection's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting US Customs and Border Protection at a Glance

US Customs and Border Protection has no chat option
US Customs and Border Protection has no customer email
US Customs and Border Protection has 1 help forum
US Customs and Border Protection has no twitter handle
US Customs and Border Protection has no facebook page
Contact information overview

Answered on this page:

Do I need a visa to travel to the United States?
Solutions to common issues

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