Calling this number is more for people who have already secured services with United Healthcare, as this number leads you to the customer help line for United Healthcare. When I called, I was asked first if I wanted English or Spanish. I was then asked for the reason I was calling and said that I wanted to get a quote. Finally, I was asked if I was a provider and said no.
The system took me to the hold menu, where I waited for about three minutes before I was connected with a representative. She asked me for my United Healthcare customer ID number, and I said that I didn't have one available. She then asked me why I was calling, and I said that I was interested in getting a quote.
She said that she couldn't provide that for me, but she could take me to the sales team. She then offered to have the sales team give me a call but I said that wouldn't be necessary. She then put me back on hold and began the transfer. As this was going to a different number, I decided to wait to see how long the hold time was before hanging up. The hold time was about 2 1/2 minutes, although the person there didn't give any indication as to having reached the sales department before I hung up.
Overall, I'd use this number if I was a United Healthcare customer, but I wouldn't bother otherwise. You can get to the department through this number, but it's faster to use 1-855-229-6848 if your goal is to get a quote. If you're already a customer, the speed of getting to someone makes this number effective, but it's not worth using if you don't have a customer ID.