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Verizon Wireless Customer FAQ

Top Answers & How-to Guides

What is Verizon Wireless's Phone Number?

The question we are asked most often is about how to talk to Verizon Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Payment Date with Verizon Wireless?

If you're looking for a way to change your payment date, Verizon Wireless has you covered. Just go online, sign in to your account,...

How Do I Sign Up for New Service with Verizon Wireless?

Whether you are getting your first wireless plan with Verizon Wireless or switching from another carrier, you can set up a new service...
Ask any question you have about Verizon Wireless customer service, get an answer now.

Recent Verizon Wireless Customer Questions

Why can’t you talk directly to a person instead of chat

At Verizon Wireless, we provide several ways to get in touch with us, including the chat service. It's designed to provide quick and efficient assistance, and often faster than being on hold waiting to speak to an individual. However, you absolutely can still talk directly to a person. The link to the most up-to-date contact information is available right here on this page, if you prefer to call and talk to a customer service representative directly. This gives you the choice and flexibility to interact with us in the way you find most comfortable or convenient.
Asked Jun 6, 2024 3:00 PM

Inquire about international travel

Verizon Wireless offers International Travel Plans for both short and long-term travel. These can include talk, text and data, and are available in over 200 countries. TravelPass lets you use your domestic talk, text and data allowances while traveling outside the U.S. for a daily fee. For longer stays, a Monthly International Travel Plan may be more suitable, providing a larger allowance of minutes, text and data for a 30-day period. Availability and pricing vary depending on your device and the country you're visiting. Remember to ensure your device is set up for international usage before you travel.
Asked May 6, 2024 12:42 AM

I need to get my Verizon iPhone 13 phone unlocked

To unlock your Verizon iPhone 13, call Verizon's Customer Service team at *611 from your mobile phone. You'll need to provide information such as your account details and reason for unlocking. Generally, postpaid devices are unlocked automatically after 60 days from the purchase date or the completion of your device payment plan. Prepaid devices are usually unlocked automatically after one year of active service. However, rules can change, so it's always best to check with the customer service team about the current unlocking policy. Remember, unlocking your phone doesn't mean you're ending your service contract or device payment plan. You'll still need to fulfill any remaining obligations with Verizon Wireless.
Asked Apr 17, 2024 11:14 AM

how do i find the emei number for my phone

You can find the IMEI number of your phone in a variety of ways: 1. Dial *#06# and your IMEI number will immediately appear on the screen. 2. Check your phone settings. For iOS users, go to Settings > General > About. For Android User, go to Settings > About Phone > Status. 3. Lastly, you may also find it printed on the box of your device or on a sticker that's normally found under your phone's battery (please note that removing your phone's battery might not be possible for all phone models). Remember, it's important not to share your IMEI number publicly as it's unique to your phone.
Asked Mar 16, 2024 2:11 AM

My zipcode on my verizon account is wrong

If your zip code on your Verizon Wireless account is incorrect, you can easily correct it by first logging into your Verizon account. Once you are logged in, navigate to your account settings. There, you should be able to find and change your postal information including your zip code. Be sure to save any changes before exiting out. Keep in mind that for security reasons, Verizon might confirm these alterations through an email or text confirmation message. Ensure that you double-check your zip code before confirming your changes.
Asked Mar 13, 2024 5:14 PM

Help me with my Verizon Wireless customer service issue

Device Support

How Do I Find My Verizon Wireless Phone's Sim Code?

Whether switching devices or moving your device to a new Verizon Wireless plan, you need to know where to locate the SIM code to make...

How Do I Activate My Verizon Wireless Phone?

You can use your Verizon home phone to receive and make Verizon wireless network calls. It is quite easy to activate your Verizon wireless...

How Do I Remove a Line from My Verizon Account?

As a customer, you can remove a line from your Verizon account. You can do it by contacting customer support directly or by using the...

How Can I Track a Lost or Stolen Verizon Wireless Phone?

The apps are the best way to keep your Verizon wireless phone safe and ensure nobody accesses your information without your permission....

How Do I Get Support for My Device from Verizon Wireless?

Follow these helpful tips to get help from Verizons comprehensive support page.

How Do I Recover a Lost Password or Pin for My Verizon Wireless Account?

As always, forgetting one part of your log in information is a bit frustrating and inconvenient. Verizon makes it easier by asking...

How Do I Replace a Lost or Stolen Verizon Wireless Phone?

This article explains the steps to take if your Verizon Wireless phone has been lost or stolen, and you require a replacement device....

How Do I Report My Phone Lost or Broken to Verizon Wireless?

When your cell phone breaks or gets lost, it's crucial to report it to Verizon Wireless promptly. Start by visiting the Verizon Wireless...

Upgrades and Plans

How Do I Make My Verizon Phone Prepaid?

If you want to get Verizon's prepaid service, you can do so in just a little more than 15 minutes. The setup procedure is different...

How Do I Upgrade My Verizon Wireless Plan?

If you are looking to upgrade your Verizon Wireless plan, several options are available. You can call customer service, visit a Verizon...

How Do I Know When I'm Eligible for an Upgrade with Verizon Wireless?

If you would like to know if you're eligible for an upgrade to either your mobile phone plan or your mobile phone itself, you can log...

How Do I Move My Verizon Wireless Service to a New Address?

You can comfortably change the address for your Verizon Wireless service provided that the new address is an area of coverage by Verizon....

How Do I Downgrade My Verizon Wireless Package?

A Verizon Wireless package downgrade can be done through the My Verizon website or mobile application. The processes are slightly different...

How and When Can I Upgrade My Verizon Wireless Phone?

Upgrading your Verizon phone has been simplified. You may upgrade your phone or switch upgrade eligibility with someone else depending...

Service Issues

What Do I Do If My Cellphone Fell into the Water?

Taking quick action is critical when your phone falls into water. The phone should be shut off immediately and any removable parts...

How Do I Report a Problem with My Verizon Wireless / Mobile Phone?

If you have any problem with your Verizon wireless mobile phone, you should contact the customer service team, who will help resolve...

How Do I Report a Problem with My Verizon Wireless Internet Service?

Reporting a problem with your Verizon Wireless Internet service does not need to be difficult. You can do it by contacting the tech...

How Do I Report a Problem with My Verizon Wireless Landline?

Verizon Wireless landlines may develop some issues with time. Not to worry, though. GetHuman provided simple guidelines to report Verizon...

How Do I Report a Problem with My Verizon Wireless Mobile Phone?

Wireless service concerns can be reported to Verizon through a variety of ways, but it's always necessary to troubleshoot the issue...

How Do I Check If There's a Verizon Wireless Internet or Cell Service Outage?

Keep reading to find out how you can confirm if Verizon Wireless is experiencing an internet or cell service outage.

How Do I Fix a Broken Verizon Wireless Phone If I Have Insurance?

Find out how to file a broken phone claim with Verizon Wireless's phone insurance company, Asurion, for damaged or defective phones....

How Do I Report a Verizon Wireless Service Outage?

A Verizon Wireless service outage in your area may be caused by bad weather or a scheduled repair. You should check the Verizon Wireless...

Account Management

How Do I Change My Payment Date with Verizon Wireless?

If you're looking for a way to change your payment date, Verizon Wireless has you covered. Just go online, sign in to your account,...

How Do I Sign Up for New Service with Verizon Wireless?

Whether you are getting your first wireless plan with Verizon Wireless or switching from another carrier, you can set up a new service...

How Do I Change My Auto Pay Date with Verizon Wireless?

Setting up auto pay for your Verizon Wireless bill is one of the easiest ways to ensure you never miss a payment and avoid late fees....

How Do I Get Verizon Wireless to Lower My Monthly Rate?

Verizon Wireless is known for its networks, but the price often wards off potential customers. Believe it or not, there is a solution....

How Do I Manage My Monthly Mobile Data Usage with Verizon Wireless?

This article provides options for managing your Verizon Wireless mobile data usage. It talks about setting up usage alerts with the...

How Do I Switch My Verizon Wireless Account to Be Paperless?

Learn how to change your Verizon Wireless account to be paperless.

How Do I Transfer My Verizon Wireless Account to Another Carrier?

You will need to pay off your phone with Verizon Wireless and pay an early termination fee if you are canceling early. If you own a...

How Do I Update Information in My Verizon Wireless Account?

If you have recently had a change in such things as your billing address or email address, you need to update this information on your...

How Do I Change Primary Contact for My Verizon Wireless Account?

Verizon Wireless allows you to change your primary contact on the phone or by visiting a Verizon Wireless store. If you have any challenges,...

How Can I Add People to My Verizon Wireless Account?

Verizon wireless provides account owners with the chance to add members on their account. They can delegate the roles; account manager...

How Do I Cancel My Verizon Wireless Service?

How you cancel your Verizon Wireless service depends on the type of contact you have. read these helpful tips for asssistance.

Insurance Claims

How Do I File an Insurance Claim with Verizon Wireless?

Verizon offers insurance for its devices through Asurion. If you have a Verizon device that has been broken, lost, or stolen, and if...

Customer Engagement

What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider?

This article lists questions to ask Verizon Wireless when shopping for cellphone plan. The article has four sections of questions:...

Does Verizon Wireless Have the Best Customer Satisfaction for Cellphone Service?

This article discusses the customer satisfaction of Verizon as shared on Consumer Affairs. It mentions the many specific sections listed...

What Are the Best Cellphone Providers According to Acsi?

Consumers in the United States are generally satisfied with the level of cellphone service they receive, though there can be some considerable...

How Do I Reach a Customer Service Rep from Verizon Wireless?

Verizon makes it easy for customers to reach out and get their questions and concerns addressed. They have the option of visiting a...

Coverage and Availability

How Do I Switch My Cellphone Provider to Verizon Wireless?

Switching to a new wireless service provider doesn't have to be stressful. First, know the device you want and then pick your new plan....

Is Verizon Wireless Cellphone Service Any Good?

If you are looking for a new cellphone service provider, Verizon is likely one of the companies you are thinking about. It is by far...

How Do I Check If Verizon Wireless Business Is Available at My Work Address?

Curious about Verizon Wireless business availability at your work address? The network is stellar and Verizon has the largest service...

How Do I Check If Verizon Wireless Service Is Available in My Area?

Verizon Wireless service may not be available in your area. The main reasons are due to a service outage or a maintenance shutdown....

What are the international calling and roaming rates for Verizon Wireless?

Verizon Wireless offers a variety of international calling and roaming options, which can vary based on the specific plan a customer For voice calls made from the United States to other countries, customers might encounter different pricing tiers based on the country they are calling. Some countries might have a standard per-minute rate, while others may be included in international calling plans. Verizon Wireless often provides specific international calling plans that could reduce the cost of calls to certain countries. When it comes to roaming while traveling abroad, Verizon Wireless typically offers two main options: pay-per-use or international plans. Pay-per-use rates can be quite high, with charges applying for every minute of voice calls, each text message sent and received, and data usage. To alleviate some of these costs, customers can opt for international plans that may include daily or monthly fees for unlimited calling and texting in select countries, along with a set amount of data. In certain regions, particularly in Europe and parts of Latin America and the Caribbean, Verizon Wireless may provide a feature called TravelPass. This allows customers to use their domestic plan’s talk, text, and data for a daily fee while traveling internationally. To find the precise rates for specific countries, calling plans, and roaming services, it is advisable to check the current information available on the Verizon Wireless website. This resource will provide the most accurate details tailored to individual needs and usage scenarios....

Service Quality and Options

Is Verizon Wireless the Cheapest Cellphone Service?

If you are comparison shopping for a new cellphone service, you may be wondering if Verizon is the cheapest. Its limited data plans...

Billing and Payments

How Do I Get an Extension on My Verizon Bill?

Many reasons can result in the late payment of your Verizon bills. If the due date catches you flat-footed with Verizon, there is no...

How Do I Set Up Autopay for My Verizon Wireless Bill?

Setting up autopay with your Verizon Wireless account is pretty easy. You can use the app or enroll via the website and you can use...

How Do I Set Up Autopay for My Verizon Bill?

Verizon Wireless has user-friendly and easy-to-use platforms that enable customers to customize their service experiences as well as...

How Much Does It Cost to Cancel My Verizon Wireless Plan?

If you want to cancel your current Verizon Wireless plan, you will be subject to an early termination fee. This fee is based on the...

How Do I Make a Payment Arrangement with Verizon Wireless?

If you have missed a payment for your Verizon Wireless account. Making a payment arrangement will allow your devices to continue to...

How Do I Dispute Charges on My Verizon Wireless Bill?

Your Verizon Wireless bill can have unwarranted charges. There are many reasons for a higher than normal bill. To dispute charges on...

How Can I Get Out of Paying My Verizon Wireless Bill?

Finding the right plan is critical in helping you reduce the amount of money spent on data, calls and texts. Monitoring the bills helps...

How Can I Lower or Monitor My Verizon Wireless Bill?

You can get out of paying My Verizon Wireless bill by transferring your account to someone else, switching to another service provider,...

How Can I Change or Cancel a Payment Arrangement I Made with Verizon Wireless?

If you wish to cancel or change your payment arrangement with Verizon Wireless, you will want to do so carefully. Here's everything...

How Do I Setup a Payment Arrangement with Verizon Wireless?

Verizon account holders can set up a payment arrangement to avoid service disruption if the payment doesn't arrive on the due date....

How Do I Dispute a Charge with Verizon Wireless?

Verizon Wireless is a leading telecommunications provider in the United States, but billing mistakes can happen. If you notice an incorrect...

Child Phone Guidelines

When Is the Right Time to Give My Child a Phone?

Families need to consider their needs, as well as the maturity of their children, before giving kids their own cell phones. Factors...

Returns and Cancellations

How Do I Return Verizon Wireless Equipment After I've Canceled?

As a user, you can return Verizon Wireless equipment after canceling the service by following the steps given above. Ensure you return...

General Inquiries

How Do I Get in Touch with Verizon Wireless Corporate Office About a Legal Matter?

Obtaining legal assistance from Verizon is quite easy. All you need to do is visit the company website and access the chat with us...

Device Management

How Can I Fix a Cracked or Broken Verizon Wireless Phone?

If your Verizon Wireless phone is cracked or broken, there are lots of options to replace it. If you have any questions about it, contact...

Miscellaneous

How Can I Access My Verizon Wireless Bill and Settings Online?

Accessing your Verizon Wireless bill and settings does not need to be complicated. You can easily do it online. You also have the option...

Customer Support

How Do I Recover My Verizon Wireless Account?

Account recovery includes regaining control of your account. which you can easily do with these helpful tips.
We look to the Verizon Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Verizon Wireless issues reported to GetHuman
FAQ Table of Contents

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