Wells Fargo Phone Number

Call Wells Fargo customer service faster with GetHuman

  • Calls Wells Fargo's General Banking department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Account Access, Account Setup, Cancel Account, Overcharge on Account, and Statement Request.
  • Reach a live Wells Fargo agent: Press 1, then say "other options", then press 0 twice
  • What you hear when you call: To get started, say "My voice is my password, please verify me."

What to expect when you call

Heard when the phone system first answers
"Welcome. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. Just to confirm, I heard four four Is that your full account number?"
Excerpt from a call with Wells Fargo
Wednesday, January 3, 2024 6:19 PM
They may ask your reason for calling (instead of a menu)
"I'll connect you to a banker. But first, please use the short phrase to describe what you're calling about."
Excerpt from a call with Wells Fargo
Friday, January 19, 2024 9:32 PM
They may ask you to enter information with the dial pad
"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. For account access, say your account or card number one digit at a time. Or enter it followed by pound. You can also say other options or press one. I'm having trouble.
So let's try using just your telephone keypad.
To say your answers again, press star seven at any time. For account acts access or questions, enter the account or card number you're calling about followed by pound."
Excerpt from a call with Wells Fargo
Wednesday, March 27, 2024 7:34 PM
They may ask you to say or enter information
"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number, or enter it followed by pound. For anything else, say other options. For account access, say your account or card number.
One digit at a time, or enter it followed by pound You can also say other options or press one.
Alright. Other options. You can say open a new account, find a branch or ATM, verify an account, or damaged card."
Excerpt from a call with Wells Fargo
Monday, January 29, 2024 10:10 PM
The first phone menu
"Well, This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. Alright. Other options. You can say open a new account, find a branch or ATM, verify an account, or damaged card. Otherwise, to access your account, say or enter the account or card number you're calling about.
Sorry. To open a new account, press one or say open a new account.
To locate a branch or ATM, press two or say find a branch."
Excerpt from a call with Wells Fargo
Friday, March 1, 2024 9:21 PM

Calling Wells Fargo Customer Care at 800-869-3557

Nov 15, 2023

Calling Wells Fargo is an interesting experience if you don't already have an account with them. I was interested in pursuing a small business loan with the financial institution, so it seemed logical to call them to find out more about my options. However, their customer service line is clearly set up to cater to people who already have accounts with them. This makes it rather frustrating to deal with them over the phone. It almost makes you want to find a physical branch and wait in line the old-fashioned way to get answers. 

To be fair, there are probably many reasons why people end up calling Wells Fargo, from talking about loan opportunities to discussing their savings opportunities to reporting fraud. Banking institutions have a high customer service usage rate, I would bet, but that doesn't mean that you can't set up your customer service lines to be more user-friendly. 

When I called, the virtual assistant immediately said, "Welcome to Wells Fargo," and followed up with a message for Spanish speakers. It then told me that the call may be monitored or recorded. The subsequent immediate request was, "To get started, say your card number or enter it followed by the pound sign." I wasn't sure what to do since I didn't have a card number, so I tried saying, "I don't have it."

The system did not seem to acknowledge that I said anything, but interestingly enough, then told me, "If you just don't have your credit card information handy, say 'I don't have it.'" Therefore, I once again told the virtual assistant that I didn't have it, only for it to reply, "I think you said you don't have your credit card number handy. Is that right?." It was like arguing with an echo, which got very frustrating. 

After the second time, it seemed to acknowledge that I didn't have it but then launched into a description of where I could find it. This was of course, no help to me since I don't have an account. However, it offered to let me say "banker" to talk to someone. Unfortunately, it wasn't that simple because once I did, it asked me to use a short phrase to describe why I wanted to talk to a banker. 

I said talk about a loan account, and then it led me directly to some upbeat music that I had to listen to for about five minutes. When I finally got through, someone was able to help me, but it was an odd process to get there. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Wells Fargo Customer Phone Number 800-869-3557 - Stats

Phone number to dial800-869-3557
Call-back availableYES
Call picked up by a real personYES
Department you're callingGeneral Banking
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait33 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, twitter
Quality of communication58%
Quality of help69%
Customer votes2,025
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Wells Fargo's Best Toll-Free/800 Customer Phone Number

This is Wells Fargo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wells Fargo agent. This phone number is Wells Fargo's Best Phone Number because 105,870 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3557 include Account Access, Account Setup, Cancel Account, Overcharge on Account, Statement Request and other customer service issues. The Wells Fargo call center that you call into has employees from Arizona, Alabama, Utah, Maryland and is open 24 hours, 7 days according to customers. In total, Wells Fargo has 7 phone numbers. It's not always clear what is the best way to talk to Wells Fargo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Wells Fargo?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Wells Fargo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Wells Fargo, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Wells Fargo Customer Service page for more information.
Wells Fargo Customer Service

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