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Xoom Customer FAQ

Top Answers & How-to Guides

What is Xoom's Phone Number?

The question we are asked most often is about how to talk to Xoom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Xoom.com Account?

If you can't log in to your Xoom account, visit the Forgot Your Password page and type in your registered email address. Click...

Can I cancel a money transfer on Xoom?

A money transfer on Xoom can be canceled if it has not yet been completed or picked up by the recipient. To cancel, one must...
Ask any question you have about Xoom customer service, get an answer now.
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Recent Xoom Customer Questions

How do I get my money back from a scammer?

If you believe you have been scammed, we encourage you to report the issue to Xoom Customer Service immediately. Cancel the transaction as soon as possible, if it hasn't been completed yet. Unfortunately, if the money has already been picked up or deposited, it might not be possible to retrieve it. You'll want to also report the fraud to your local law enforcement and the FTC in the US. Please remember to always protect your Xoom account and personal information to avoid scams. Stay vigilant and don't share your password or personal details with anyone you don't trust.
Asked Mar 8, 2024 2:39 PM

Help me with my Xoom customer service issue

Account Management

How Do I Recover My Xoom.com Account?

If you can't log in to your Xoom account, visit the Forgot Your Password page and type in your registered email address. Click...
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Can I cancel a money transfer on Xoom?

A money transfer on Xoom can be canceled if it has not yet been completed or picked up by the recipient. To cancel, one must...
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Can I send money to myself using Xoom?

It is indeed possible to send money to oneself through Xoom, using one's own details for the transaction. This method can be...
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How can I change my payment method on Xoom?

To change a payment method on Xoom, users should log in to their account, navigate to account settings, and add or edit payment...
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Fees and Limits

What are the fees for using Xoom?

Xoom's fees vary based on the destination, payment method, and transfer amount. Generally, using a bank account results in...
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Are there any limits on how much money I can send using Xoom?

Xoom enforces sending limits based on various factors like payment method, recipient country, and user verification status....
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Are there any transaction limits for first-time users?

First-time Xoom users might face transaction limits as a security measure and to meet regulations. These limits can depend on...
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Transfer Details

How long does it take for a money transfer to be completed?

Transfer times with Xoom can vary widely. While many transactions are nearly instantaneous, some may take one to three business...
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What happens if the recipient does not receive the money transfer?

If a recipient does not receive a transfer, it could be due to various factors like bank delays or security checks. Senders...
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Can I set up recurring payments using Xoom?

Xoom, operated by PayPal, is designed for quick one-time money transfers and does not support recurring payments. For those...
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Transfer Options

What countries can I send money to using Xoom?

Xoom enables international money transfers to over sixty countries, with key locations in Latin America, Asia, Africa, and...
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What payment methods can I use on Xoom?

Xoom provides various payment methods, including bank accounts, debit and credit cards, and PayPal accounts, depending on the...
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What currencies does Xoom support for sending money?

Xoom provides a variety of currencies for international money transfers, which include but are not limited to the US Dollar,...
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Security and Support

Is Xoom available in multiple languages?

Xoom caters to a diverse audience by providing support in multiple languages, primarily English and Spanish. This feature...
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What are the security measures in place for transactions on Xoom?

Xoom prioritizes user safety through several security measures, including encryption for data transmission, robust identity...
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We look to the Xoom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xoom issues reported to GetHuman
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