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A.O. Smith Customer FAQ

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What is A.O. Smith's Phone Number?

The question we are asked most often is about how to talk to A.O. Smith customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

Where can I purchase A.O. Smith products?

A.O. Smith products are widely available at numerous physical and online stores, including home improvement chains, plumbing...
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Can I use A.O. Smith water heaters in commercial buildings?

A.O. Smith water heaters are suitable for commercial use, designed for efficiency and durability to meet high water demand in...
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Are replacement parts available for A.O. Smith products?

A.O. Smith provides replacement parts for their products, including thermostats and heating elements, to facilitate...
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What types of water heaters does A.O. Smith offer?

A.O. Smith provides a variety of water heaters, including conventional tank models, tankless systems for on-demand heating,...
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Warranty and Lifespan

What is the warranty period for A.O. Smith water heaters?

A.O. Smith provides different warranty periods for their water heaters, generally ranging from six to twelve years on the tank...
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How long is the average lifespan of an A.O. Smith water heater?

A.O. Smith water heaters usually last between ten and fifteen years, influenced by factors like maintenance, water quality, and...
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How do I claim my warranty on A.O. Smith products?

For claiming a warranty on A.O. Smith products, begin by reviewing the warranty details included with your product. Check A.O....
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Energy Efficiency

Are A.O. Smith products energy efficient?

A.O. Smith focuses on energy efficiency, offering water heaters that often exceed energy standards. Their products include...
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Do A.O. Smith water heaters comply with safety regulations?

A.O. Smith water heaters meet established industry safety standards and certifications, ensuring their reliability during use....
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Maintenance and Installation

What maintenance is required for A.O. Smith water heaters?

A.O. Smith suggests key maintenance for their water heaters, like flushing the tank to eliminate sediment, checking and...
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Can I convert my A.O. Smith water heater to a different fuel type?

Converting an A.O. Smith water heater to a different fuel type is not advisable due to specific design limitations and...
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What are the recommended installation guidelines for A.O. Smith water heaters?

A.O. Smith provides installation guidelines for their water heaters to ensure safety and efficiency. Installation manuals...
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A.O. Smith issues reported to GetHuman
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