Booking.com Customer FAQ

If the hotel has no record of your paid reservation, please double-check your confirmation email for the booking details. It’s possible that there may have been an error or a delay in the system. Make sure to have your booking number and details handy when discussing the issue with the hotel staff. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

You can cancel a reservation on Booking.com by logging into your account and accessing your bookings. If you don't have the confirmation number, try locating the booking via the email linked to your account or by the details you provided during the booking process. If you're unable to find your reservation, there is a link to the most up-to-date contact information right here on this page, where you can get further assistance.

To cancel your reservation without a confirmation number, you can try to find your booking by using the email address or phone number you used to make the reservation. Alternatively, there's a link to the most up-to-date contact information right here on this page, which can help you get further assistance.

If you haven't received a confirmation number, it may be in your email's spam or junk folder. If you created an account with us, you can log in to view your bookings. If you still cannot find your booking, please check the link on this page for the most up-to-date contact information to assist you further.

If you cannot find your confirmation email, check your spam or junk folder as it may have been filtered there. Ensure that you entered the correct email address at the time of booking. You can also check your Booking.com account under “Bookings” for a summary of your reservations.