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Florida Power & Light Customer FAQ

Top Answers & How-to Guides

What is Florida Power & Light's Phone Number?

The question we are asked most often is about how to talk to Florida Power & Light customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Florida Power & Light customer service, get an answer now.

Recent Florida Power & Light Customer Questions

How do I change payment information

To change your payment information, log in to your account on the Florida Power & Light website. Navigate to the payment section, where you can update your payment method, banking details, or credit card information as needed. Follow the prompts to save your changes.
Asked Jul 21, 2025 1:13 PM

How do i change my bill so i can recieve it through my mailbox on paper

To change your billing preference to receive your bill by mail, you can update your preferences in your online account. Look for the billing section, where you can select your desired delivery method. If you're having trouble, please refer to the instructions available on the page you are viewing.
Asked Jul 13, 2025 12:57 PM

My father died and I am now responsible to pay his bills for his FPL account.

We are sorry for your loss. To manage your father's FPL account and the associated bills, you'll need to contact FPL to update the account information. Generally, you may need to provide a copy of the death certificate and any relevant documentation proving your responsibility for the account. The most up-to-date contact information can be found right here on this page.
Asked Feb 11, 2025 5:23 PM

My bill is normally in the $60 area, and I just received my December bill of $241.79 -- I have not added anything from previous months that use electricty -- how can we determine the problem?

There are a few factors that could contribute to a significant increase in your electric bill. Consider these possibilities: changes in weather can increase heating or cooling needs, and holiday lighting or extra cooking can also use more electricity. It's also worth checking if there are any billing errors or if your usage increased due to factors you may not have considered, like new appliances. Reviewing your bill for detailed charges and comparing current usage to previous months can also help identify the issue.
Asked Dec 22, 2024 8:20 PM

Power is out. 835 S Osprey Ave #102, Sarasota L 34236

You can report power outages and check the status of outages in your area by visiting the Florida Power & Light outage page.
Asked Jul 18, 2024 1:13 PM

Help me with my Florida Power & Light customer service issue

Service Requests

How Do I Report a Power Outage to Florida Power & Light?

Power outages are not new to Florida residents although they happen infrequently. To report a power outage follow these helpful...

Can I schedule a service appointment with Florida Power & Light?

Customers can schedule appointments with Florida Power & Light for services like new connections or repairs through their...

Can I transfer my Florida Power & Light service to a new address?

Customers of Florida Power & Light have the option to move their service to a new address by supplying their account number and...

Billing and Payments

How Do I Dispute a Charge on My Florida Power and Light Bill?

To dispute an unreasonable charge from Florida Power & Light, review your bill carefully, keeping track of specific charges and...

What payment options does Florida Power & Light offer?

Florida Power & Light provides various payment options to meet customer needs, including online payments, phone payments using...

What should I do if I receive an unusually high bill from Florida Power & Light?

If an unexpectedly high bill from Florida Power & Light is received, one should first examine the bill for mistakes or unusual...

How can I set up automated payments for my Florida Power & Light bill?

To set up automated payments for Florida Power & Light bills, visit their official website and access the billing section....

Rate Plans and Discounts

What are the different rate plans offered by Florida Power & Light?

Florida Power & Light provides various rate plans for residential, commercial, and industrial customers. Common options include...

Does Florida Power & Light offer any discounts or incentives for electric vehicles?

Florida Power & Light (FPL) promotes electric vehicle (EV) adoption through initiatives like the FPL Electric Vehicle Charging...

Energy Efficiency Programs

Does Florida Power & Light offer any energy-saving programs or rebates?

Florida Power & Light offers various energy-saving programs and rebates for both residential and commercial customers. These...

How often does Florida Power & Light read my meter?

Florida Power & Light generally reads residential meters monthly to determine billing amounts. Some customers with smart meters...

How can I reduce my electricity usage at home?

To lower electricity usage at home, one can conduct an energy audit, switch to LED bulbs, and use programmable thermostats....

What programs does Florida Power & Light offer for energy efficiency?

Florida Power & Light provides various energy efficiency programs to help customers lower energy use and costs, like Energy...
We look to the Florida Power & Light issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Florida Power & Light issues reported to GetHuman
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