Ikea Customer FAQ

Yes, you can cancel an item that has not been delivered yet. To cancel, visit your order details on the Ikea website or app, where you will find the option to cancel your order if it’s eligible. Make sure to check the specific cancellation policy for any terms that may apply.

Ikea offers design, planning, and installation services through their stores and website. You can begin by visiting the services section of the Ikea website to explore available options. In-store, you can schedule an appointment with a specialist who will assist you in planning your space according to your needs. There may also be online tools available that help you visualize your space before starting the installation process.

Unfortunately, Ikea does not sell separate Farlov seat cushion replacements. If you have wear and tear or damage on your Farlov seat cushion, you may need to consider purchasing a whole new Farlov sofa or armchair. Alternatively, you can also look for third-party vendors or companies and check if they sell replacement cushions that fit Ikea furniture, including the Farlov series.

You can purchase an IKEA gift card from any of IKEA's retail locations in the United States. However, it's important to note that IKEA gift cards are only valid in the country where they were purchased. Therefore, if you buy a gift card in the US, it won't be usable in Sweden. You would need to purchase the gift card in Sweden for it to be used there. You may want to consider other ways of gifting, such as ordering items online for your friend and having them delivered directly to their address in Sweden.

I'm sorry, but as an FAQ response service, we don't have the ability to check individual case status or personal account information. We recommend logging into the Ikea website and checking your account for updates on your refund and coupon status. If you're awaiting an email, it might also be beneficial to check your spam or junk mail folders.