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Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer FAQ

Top Answers & How-to Guides

What is Massachusetts Registry of Motor Vehicles (DMV/RMV)'s Phone Number?

The question we are asked most often is about how to talk to Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service, get an answer now.

Recent Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Questions

I want to get a copy of my driving record

You can obtain a copy of your driving record by requesting it through the Massachusetts Registry of Motor Vehicles. This can typically be done online, by mail, or in person at a RMV service center. There may be a fee associated with this request. Ensure you have your details ready, such as your driver's license number and any necessary identification.
Asked Jun 26, 2025 5:49 PM

We have a 22 year old with Williams Syndrome. For proof of residency, does a form from his school with emergency contact info with his name and current address count as proof of residency?

Yes, a document from a school that includes the student's full name and residential address can be used as a proof of residency for obtaining a driver's license or ID in Massachusetts. However, it is important to ensure that the document is official and has been issued by the school. Please ensure that you also bring another document to satisfy the two forms of required proof of residency, as guidelines might change over time.
Asked May 15, 2024 2:16 PM

I need to talk to someone in person because I might have left my license at the RMV

If you believe you may have left your license at a Massachusetts Registry of Motor Vehicles (RMV) service center, you should return to the location where you believe you left it. They will be able to assist you in locating your license. If it was lost or misplaced, it is advisable to order a duplicate license through the RMV online portal as soon as possible for your protection. Remember, it's important to have a valid identification at all times.
Asked Apr 9, 2024 5:42 PM

Get duplicate title with an out of state license

You can obtain a duplicate title with an out-of-state license in Massachusetts by filling out the Application for Duplicate Certificate form (T20558). Information required includes your out-of-state driver's license number, your Social Security Number, and specific details about the vehicle. There is a fee involved which varies so check the RMV's fee schedule for the exact amount. Once completed, mail the form and payment to Massachusetts RMV Title Division, PO Box 55885, Boston, MA 02205. It usually takes around 10 business days to process. Remember, a lienholder must apply for the duplicate if a lien is recorded on the title.
Asked Mar 11, 2024 6:27 PM

Help me with my Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service issue

Contacting the RMV

How do I speak to an agent with the Massachusetts DMV?

Going to the DMV can cause many people to break out in cold sweats. Nowadays you can do most of what you need to do online or...

Can I make an appointment at the Massachusetts RMV?

Individuals can schedule appointments at the Massachusetts RMV for various services to avoid long wait times. Appointments may...

Driver's License Information

What are the requirements to obtain a Massachusetts driver's license?

To obtain a driver's license in Massachusetts, applicants must be at least sixteen years old, provide proof of identity and...

What is the fee for obtaining a duplicate driver's license in Massachusetts?

The cost for a duplicate driver's license in Massachusetts is generally twenty-five dollars, applicable for lost, stolen, or...

What should I do if I lost my driver's license?

If a driver's license is lost in Massachusetts, confirm it is lost, then report it to the Massachusetts Registry of Motor...

How do I renew my driver's license in Massachusetts?

Renewing a driver's license in Massachusetts can be done online, by mail, or in person based on eligibility. Online renewal is...

How do I schedule a road test for my driver's license?

To schedule a driver's license road test in Massachusetts, individuals must first meet prerequisites such as holding a...

Is there a way to track my driver's license application status?

The Massachusetts Registry of Motor Vehicles allows individuals to track their driver's license application status via its...

ID and Document Requirements

What documents do I need to bring for a REAL ID in Massachusetts?

To obtain a REAL ID in Massachusetts, individuals should bring proof of identity, a document showing their Social Security...

What are the different types of permits available in Massachusetts?

Massachusetts offers various permits, including learner's permits for under-age drivers, temporary permits for limited driving...

Vehicle Registration

How do I register my vehicle in Massachusetts?

To register a vehicle in Massachusetts, one must gather necessary documents including a registration application, vehicle...

What are the requirements for registering a motorcycle in Massachusetts?

To register a motorcycle in Massachusetts, one needs a valid motorcycle permit or license, proof of ownership such as a bill of...

Legal and Penalties

What are the penalties for driving without a license in Massachusetts?

In Massachusetts, penalties for driving without a valid license can include substantial fines ranging from five hundred to one...

What should I do if I received a citation?

In Massachusetts, upon receiving a citation, individuals should read it thoroughly to understand the violation, fines, and...
We look to the Massachusetts Registry of Motor Vehicles (DMV/RMV) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Massachusetts Registry of Motor Vehicles (DMV/RMV) issues reported to GetHuman

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