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Norwegian Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Norwegian Airlines Customer Service?

The question we are asked most often is about how to talk to Norwegian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Norwegian Airlines customer service, get an answer now.

Recent Norwegian Airlines Customer Questions

I need exact time of arrival in Oslo on DY397 Jan 7, 2024

I'm sorry, but as a support agent, I don't have the capability to provide real-time or future flight schedules, including exact arrival times. These specifics are subject to change due to various factors such as weather conditions or air traffic. We recommend checking your booking details through the Norwegian Airlines website or their mobile app for the most accurate and timely updates.
Asked Mar 29, 2024 2:54 PM

I purchased a ticket 5 days ago. Charge has gone thru but I do Not have the 6 digit number and can’t get thru on website without this. How can I get to talk to customer service. My phone plan will not allow call.

We're sorry to hear about your problem. Unfortunately, we cannot assist with booking number retrieval or get you in direct contact with Norwegian Air's customer service. We recommend checking your email, including the spam folder, for the confirmation from Norwegian Airlines. It typically contains your 6-digit booking reference. If that doesn't help, accessing your online bank account can sometimes provide transaction details that include the booking reference. If none of these methods work, you'll need to contact Norwegian Airlines' customer service via another means, perhaps using a different phone or online platforms.
Asked Mar 27, 2024 11:39 AM

I need my itinerary emailed but haven’t received anything from the airlines

We're sorry to hear that you haven't received your itinerary. Sometimes, email bookings or itineraries may land in your junk or spam folder, so it's worth checking there first. If it's not there, it could possibly be due to a typo in the email address provided at the time of booking. Unfortunately, we do not have the ability to resend itineraries, so the best course of action would be to log into your My Travel space on the Norwegian Airlines website. Here you can view all details relating to your flight, including your itinerary.
Asked Mar 25, 2024 1:20 PM

Come faccio a richiedere assistenza speciale dopo aver acquistato il volo?

Se hai bisogno di assistenza speciale durante il tuo viaggio con Norwegian Airlines, puoi richiederla dopo aver acquistato il tuo biglietto. Collegati al tuo account My Travels sul sito web di Norwegian e troverai l'opzione per aggiungere l'assistenza speciale al tuo viaggio. Si prega di notare che è importante fare questa richiesta almeno 48 ore prima della partenza del volo, per consentire a Norwegian Airlines di organizzare e fornire l'assistenza necessaria. Ricorda che l'assistenza varia a seconda delle esigenze specifiche.
Asked Mar 25, 2024 12:22 PM

i misspelled my name on my ticket from Barcelona to Bergen

If you've misspelled your name on your Norwegian Airlines ticket, don't worry, small name corrections are allowed. If the mistake is only a few letters or obvious typos, you should be able to correct it without significant issues. However, if it's a substantial name change, you may need to cancel and rebook your ticket, which may incur charges. It's important to ensure that the name on your ticket exactly matches the name on your passport for international flights. To make these changes, you need to contact Norwegian Airlines directly.
Asked Mar 13, 2024 1:58 AM

Help me with my Norwegian Airlines customer service issue

Destinations and Services

What destinations does Norwegian Airlines fly to?

Norwegian Airlines serves a wide range of destinations, focusing on popular cities in Europe such as London, Paris, Berlin, and...

Are meals included in Norwegian Airlines flights?

Norwegian Airlines typically does not include meals in the ticket price for most economy class passengers, who can purchase...

Is Wi-Fi available on Norwegian Airlines flights?

Norwegian Airlines provides Wi-Fi on many long-haul flights, with availability depending on the aircraft and route. However,...

What kinds of entertainment are provided on long-haul flights?

Norwegian Airlines provides a range of entertainment on long-haul flights, including personal seatback screens with a selection...

Baggage and Pets

What is the baggage allowance for Norwegian Airlines?

Norwegian Airlines provides different baggage allowances depending on the ticket type. A Low Fare ticket generally allows one...

Can I bring a pet on board a Norwegian Airlines flight?

Norwegian Airlines permits pets in the cabin, like small dogs and cats under eight kilograms. They must be in an approved...

What is the policy for lost baggage with Norwegian Airlines?

Norwegian Airlines has a defined process for lost baggage. Passengers need to report the issue at the airport and keep the...

Loyalty and Payments

What is the Norwegian Airlines loyalty program?

Norwegian Airlines' loyalty program, called Norwegian Reward, allows members to earn CashPoints for flying and using partner...

What are the accepted methods of payment for Norwegian Airlines?

Norwegian Airlines accepts payments through various methods, including major credit and debit cards, and in some areas, digital...

How do I earn points in the Norwegian Air rewards program?

Norwegian Airlines' Norwegian Reward program allows travelers to earn CashPoints when booking flights and making purchases....

Booking and Changes

Can I make changes to my Norwegian Airlines booking?

Passengers can typically modify Norwegian Airlines bookings based on their fare type, including changes to dates or...

What are the cancellation and refund policies of Norwegian Airlines?

Norwegian Airlines has varied cancellation and refund policies based on ticket types. Low-cost fares are generally...

What is Norwegian Airlines' policy for flight delays or cancellations?

Norwegian Airlines has a clear policy for handling flight delays and cancellations, providing timely updates and possible...

Seating and Upgrades

What are the options for upgrading my seat with Norwegian Airlines?

Norwegian Airlines provides various options for seat upgrades, including moving from economy to premium class, which offers...

What is Norwegian Airlines' policy for traveling with infants and children?

Norwegian Airlines has set policies for families traveling with infants and children to ensure their comfort. Infants under two...

What options are available for seat selection?

Norwegian Airlines offers various seat selection options, including standard and extra-legroom seats. Passengers can choose...

Are there any charges for seat selection on Norwegian Airlines?

Norwegian Airlines has varying seat selection fees depending on the fare class. Low-cost tickets typically require a fee, while...
We look to the Norwegian Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Norwegian Airlines issues reported to GetHuman
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