PLDT Customer FAQ

To change your Wi-Fi password, access your router's settings through a web browser by entering the router's IP address. Log in with your administrator credentials. Navigate to the Wi-Fi settings section, where you can find the option to change your Wi-Fi password. After entering the new password, save the changes and restart the router if necessary. This will update your Wi-Fi password for all connected devices.

To request a technician visit, you can schedule an appointment through the relevant process outlined on this page. Ensure you provide all required details for a smoother experience.

To stop the static noise on your PLDT home phone, first check the telephone line connections to ensure they are secure. Inspect the cords and jacks for any damage. If using a cordless phone, make sure the batteries are charged, and try moving closer to the base unit. Additionally, other electronic devices nearby may cause interference; try relocating them. If the problem persists, a service outage or issue with the line may be the cause. We recommend checking for local service updates. For ongoing issues, please refer to the most up-to-date contact information available on this page.

To transfer the PLDT name to a different person while keeping the same number and location, the new account holder will need to submit a request for the transfer. This typically involves providing identification and other necessary documents to establish ownership. The current account holder also needs to authorize the transfer. It's important to ensure that all outstanding balances are settled beforehand. The process may vary, so check the specific requirements outlined on this page for accurate guidance.

Internet instability could be caused by various factors, such as network congestion, faulty equipment, or service outages in your area. Ensure that your modem/router is properly connected and that all cables are secure. Restarting your router may also help. If the issue persists, it's best to check the service status for your area or review your equipment settings.