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Playstation Customer FAQ

Top Answers & How-to Guides

What is Playstation's Phone Number?

The question we are asked most often is about how to talk to Playstation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset a Parent Control Password on My Playstation Account?

With more homes owning PlayStation consoles, more parents are asking how to keep their children from seeing inappropriate...

How Do I Edit My Credit Card Information on File with Playstation?

This guide walks users through how to remove and add payment methods such as credit cards to their account with the PlayStation...
Ask any question you have about Playstation customer service, get an answer now.

Recent Playstation Customer Questions

I don’t know how to put a custom amount of money in the ps5 wallet

To add a custom amount of money to your PS5 wallet, you need to go to the PlayStation Store. After selecting your account, choose "Add Funds" or "Add Money." You'll then see options to add specific amounts. If you want a custom amount that isn't listed, you typically have to purchase a gift card or add funds through other payment methods, then manually enter the desired amount. Please ensure you have a valid payment method linked to your account.
Asked Jan 7, 2025 2:27 PM

how do i add funds to my wallet

To add funds to your wallet, go to the PlayStation Store on your console or through a web browser. Select your account icon and choose "Add Funds" or "Your Wallet." You can select a preset amount or enter a custom amount. Follow the prompts to complete your payment using a credit/debit card, PayPal, or PlayStation gift cards. Once the transaction is processed, the funds will be available in your wallet for use on purchases.
Asked Aug 29, 2024 2:14 AM

My PS5 won’t allow me to purchase PlayStation plus, but it allowed me to buy a separate game

Possible issues could be a temporary network or server error, an issue with your payment method, or a restriction on your account due to age settings, if the account is for a minor. First, check your internet connection and make sure it's stable. Then, ensure your payment information is up-to-date and correct. If errors persist, it's possible your account may be restricted if it's recognized as a child account. Child accounts are prevented from making certain purchases, including PlayStation Plus. To change purchase settings for a child account, an adult account of the same family must change the purchase settings.
Asked Jun 12, 2024 11:30 PM

my credit card works but it says too many failed attempts

It's quite likely that due to multiple unsuccessful attempts, your account has temporarily been locked as a safety measure. Usually, this lock is lifted automatically after 24 hours. Please wait for that period then try again. Ensure your credit card information is entered correctly, especially the billing address, which should match what your bank has on file. If the problem persists after 24 hours, it might be due to other issues such as insufficient funds or an issue with the bank.
Asked Apr 8, 2024 6:32 PM

Error code ce-30359-0 wont let me play my game at all

We're sorry to hear you're experiencing this issue. The error code CE-30359-0 on your Playstation console generally indicates a hardware failure. This is usually related to your Hard Disk Drive (HDD). If you haven't tried already, restarting your system could fix the issue. If the problem persists, you may need to back up your data and initialize your PS4 to reinstall its system software. Initializing your PS4 will delete all user data and restore the console to its original settings. If that still doesn't solve the issue, it's possible your HDD may be failing and need replacement.
Asked Apr 6, 2024 5:40 AM

Help me with my Playstation customer service issue

Account Management

How Do I Reset a Parent Control Password on My Playstation Account?

With more homes owning PlayStation consoles, more parents are asking how to keep their children from seeing inappropriate...

How Do I Edit My Credit Card Information on File with Playstation?

This guide walks users through how to remove and add payment methods such as credit cards to their account with the PlayStation...

How Do I Deactivate All the Devices from My Playstation Account?

This guide offers detailed instructions on how to deactivate all PlayStation devices at once, or one at a time. In the event...

How Do I Create a Playstation 4 Sub Account?

This article talks about how to open a sub account under your main PlayStation account. Instructions are given to create a sub...

How do I recover a hacked Playstation account?

When your PlayStation account gets hacked, it can leave you feeling vulnerable to unauthorized charges and changes to your...

How Do I Recover My Playstation Account?

This guide provides steps to regain access to your PlayStation Network (PSN) account if you forget your password or sign-in ID....

How Do I Get My Sony Playstation Account Unbanned?

Whenever you sign up for a PlayStation account, you agree to adhere to their Terms of Service and Community Conduct. If you...

How Can I Get My Sony Playstation Account Unbanned?

When you have received a ban on your Sony PlayStation account, you have broken a rule in the user agreement. The result of a...

Can a Playstation Ban Be Lifted?

When creating a PlayStation Network account, users agree to abide by the terms of service and the Community Code of Conduct....

Customer Support

How Do I Speak to a Playstation Customer Service Rep?

In summary, you do not have to stop gaming when you experience issues with PlayStation. Reach out to a customer support...

How Do I Speak to a Customer Service Rep from Playstation?

Gaming is a fun and challenging way to relax and connect remotely to fellow gamers. But it's hard to connect if you run into...

Purchasing and Orders

How Do I Cancel a Pre-Ordered Game from Playstation?

This guide explains PlayStation's refund and cancellation policy on pre-ordered content, including games. Users are limited to...

How Do I Make an Order for the Playstation Black Friday Event?

Customer service issues, such as making purchases, can be a daunting task. And with the problems coming during promotional...

How Do I Find Black Friday Deals for Playstation?

Black Friday is a good time to buy a PlayStation at an affordable price because many retailers are giving discounts on this...

How Do I Find Cyber Monday Deals for Playstation?

You can find Cyber Monday deals for PlayStation by checking their websites. The event allows you to enjoy amazing discounts...

How Do I Make an Order for the Playstation Cyber Monday Event?

Cyber Monday is a day in which many businesses give discounts on their products. This happens on the first Monday after...

How Do I Return an Item to Playstation from Their Black Friday Sale?

This simple article outlines how Playstation customers can return their Black Friday purchases. If you have recently purchased...

How Do I Return an Item to Playstation from Their Cyber Monday Sale?

This guide explains how Cyber Monday Playstation customers can return their purchases. If you purchased items from Playstation...

How Do I Pay Off a Playstation Debt?

If your PlayStation account has been suspended due to non payment there are steps you can take to reactivate or resume your...

How Do I Get a Refund from Playstation Store?

To request a refund from the PlayStation store, first determine if you are eligible by checking the refund policy on the...

Subscriptions and Services

How Do I Cancel My Playstation Plus Subscription?

PlayStation Plus premium membership allows users to stream PS5 games and their personal collection from the PlayStation store....

What is the PlayStation Plus subscription and what does it offer?

PlayStation Plus is a subscription service from Sony that enhances gaming on PlayStation consoles, offering online multiplayer...

How do I manage my subscriptions on my PlayStation account?

Users can manage subscriptions on their PlayStation account through the console or website. On PS4 or PS5, go to the Library...

Game Sharing and Digital Content

How do I share my PlayStation account with family members?

To share a PlayStation account with family, users can utilize the Family Management feature to create a family group, invite...

What should I do if I encounter an error while trying to download a game?

To troubleshoot download errors on a PlayStation, users should first check their internet connection and ensure it's stable....

Can I buy digital games from PlayStation and gift them to someone?

While there is no option to directly gift digital games from PlayStation, users can buy PlayStation Store gift cards that allow...
We look to the Playstation issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Playstation issues reported to GetHuman

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