Priceline Customer FAQ

If you've been charged for your room but cannot find your trip number, it's possible that there was a delay in processing your reservation. We recommend checking your email for a confirmation message, as it typically contains important details, including your trip number. If the issue persists, please refer to the link on this page for the most up-to-date contact information to resolve it.

If Priceline cannot locate your reservation using your phone number or email, it's possible that the booking didn't go through or was not completed. Since the hotel is instructing you to cancel via Priceline, we recommend reviewing your payment method for any charges that may indicate a completed booking. It's also advisable to check your spam or junk email folders for any missed confirmation emails. For the most accurate assistance, please refer to the contact information provided on this page.

If you book a trip using Affirm and need to cancel, the handling of your payments will depend on the specific cancellation policy of the supplier (airline, hotel, etc.) for your booking. Generally, if you cancel your trip, you may receive a refund according to their policy, but your payment plan with Affirm may continue unless the cancellation affects it. Always check the terms of your booking and the cancellation policies provided at the time of purchase. For any payment-related questions, refer to Affirm's specific guidelines.

To change your email address in your Priceline account, log in to your account and go to the account settings or profile section. Look for the option to update your email address. Enter the new email address and save the changes. You may be asked to verify the new email address through a confirmation email.

To change the email address associated with your Priceline account, log in to your account and go to the account settings or profile section. From there, you should find an option to update your email address. Follow the prompts to enter your new email, and make sure to save the changes. If you encounter any issues, refer to the guidance provided in your account settings.