Royal Mail Customer FAQ

To redirect your mail to a new address, you can set up a mail Redirection service through Royal Mail. You will need to complete a form online or at your local Post Office, providing both your old and new address details. There is usually a fee for this service, and it may require personal identification. The redirect can last for a minimum of 1 month up to 12 months, depending on your choice. You can find the specific instructions and options on the page you are currently viewing.

There could be several reasons for your item not being scanned in over a week. It may be due to delays in the delivery network, issues with the scanning process, or the item being in transit without updates. Sometimes, high volumes of mail can impact the scanning frequency. If you have tracking information, we recommend keeping an eye on it for any updates.

If a parcel was delivered to the wrong address, it's important to contact the sender and inform them of the mistake. They may need to reach out to Royal Mail to resolve the issue. Alternatively, check your mailbox to see if the parcel has been left there. If it hasn't been returned to you, go to the address where it was mistakenly delivered, if appropriate, to retrieve it. Always ensure to handle such situations with care and respect for privacy.

It's not uncommon for some items to experience delays in delivery. Royal Mail aims to deliver first class mail the next working day, but occasionally, due to various reasons such as high volumes, weather conditions, or operational issues, there may be delays. Please allow a few more days for the remaining items to arrive. If they do not arrive after this period, you may need to pursue further action regarding the undelivered items.

The redelivery time for a package can vary. Typically, if you request a redelivery, it may happen the next working day. However, this can depend on various factors including the service used and your location. We recommend checking the specific details of your delivery service for more accurate information.