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Walt Disney World Customer FAQ

Top Answers & How-to Guides

What is Walt Disney World's Phone Number?

The question we are asked most often is about how to talk to Walt Disney World customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Walt Disney World Customer Questions

How do I recover a lost Disney Gift Card?

To recover a lost Disney Gift Card, you will need to provide the card number and pin, if available. If you do not have the information, unfortunately, Disney Gift Cards cannot be replaced or recovered. It's recommended to keep your gift card information safe to avoid loss in the future.
Asked Aug 26, 2024 10:01 PM

I have a 4-day-pass which dates back to 1993. Only one day was used and there are 3 left. Are they still valid?

Disney theme park tickets purchased in or before 2004 do not expire. Therefore, assuming your ticket from 1993 does not have any explicit expiration date on it, you should still have 3 valid entries left. However, due to the significant length of time that has passed and various policy changes over the years, we'd recommend verifying directly with a Disney guest service representative for certainty.
Asked Feb 21, 2024 11:07 PM

Help me with my Walt Disney World customer service issue

Gift Card Information

How Do I Check the Balance on My Disney Gift Card?

Disney is a multi-billion-dollar company that's been part of family life for generations. Part of its success can be attributed...

Can I Get a Refund to My Disney Gift Card?

For many years, children's imaginations blossomed during the peak of Disney's films and cartoons. Luckily, the company is still...

How Do I Send Someone a Disney Gift Card?

Birthdays, holidays, celebrations or just because are all great reasons to send the Disney lover in your life a gift card. You...

How Do I Use My Disney Gift Card for My Purchase?

The Disney company has filled childhoods with make-believe magic and dreams for decades by continuing in their founder's...

What Do I Do If My Disney Gift Card Balance Won't Load?

Receiving a Disney gift card can be a joyful experience until you learn that the card doesn't have a balance. This is...

Park Operations

How to Order a Genie+ Lightning Lanes and Individual Lightning Lane with Walt Disney World?

Walt Disney World has re-branded Fast Pass to Genie + Lightning Lane and Individual Lightning Lane passes. Each can be...

What are the park hours for Walt Disney World?

Walt Disney World park hours fluctuate based on various factors, typically ranging from early morning openings to varying...

What is the FastPass+ system and how does it work?

FastPass+ at Walt Disney World allows guests to reserve access to attractions and experiences in advance, reducing wait times....

Tickets and Pricing

What are the current ticket prices for Walt Disney World?

Walt Disney World ticket prices fluctuate based on ticket type, visit length, and entry date. As of October 2023, single-day...

Do I need to purchase tickets in advance or can I buy them at the gate?

Walt Disney World recommends buying tickets in advance to avoid long lines and to take advantage of deals. While tickets can be...

Park Rules and Policies

Can I bring outside food and drinks into the parks?

Guests typically cannot bring outside food and drinks into Disney parks, but some exceptions exist. Small snacks for medical or...

Can I bring my own wheelchair or mobility device?

Guests can indeed bring their own wheelchairs or mobility devices to Walt Disney World, which offers support for accessibility...

Is there a dress code for visiting the parks?

Walt Disney World Resort suggests that Guests dress comfortably and appropriately, emphasizing family-friendly attire. There...

Are there accommodations for guests with disabilities at Walt Disney World?

Walt Disney World has various accommodations and services for guests with disabilities, including accessible attractions,...

Transportation and Accessibility

Are strollers available for rent at Walt Disney World?

Walt Disney World offers stroller rentals at various locations, particularly at park entrances. Families can choose between...

What are the transportation options for getting around Walt Disney World?

Walt Disney World provides multiple transportation options for guests, including buses, monorails, boats, the Disney Skyliner,...

Attractions and Experiences

What are the height requirements for rides at Walt Disney World?

Walt Disney World enforces specific height requirements for different attractions to prioritize guest safety and enjoyment....

How do I find out about special events or celebrations at the parks?

To keep updated on special events at Walt Disney World, visitors should check the official website for the latest information...

Are there any age restrictions for attractions at Walt Disney World?

Walt Disney World generally does not impose strict age restrictions, but many attractions have height requirements for safety....

Dining and Amenities

What amenities are available for guests staying at Disney resorts?

Guests at Disney resorts can enjoy a range of amenities including free transportation options, early park access, recreational...

Can I modify or cancel my hotel reservation at Walt Disney World?

Walt Disney World allows guests to modify or cancel hotel reservations, but policies may vary by reservation type. Changes can...

What are the dining options available at Walt Disney World?

Walt Disney World presents a wide array of dining experiences, from quick-service options to themed table-service restaurants,...
We look to the Walt Disney World issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Walt Disney World issues reported to GetHuman
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