Updated

Bumble Customer FAQ

Top Answers & How-to Guides

How do I Contact Bumble Customer Service?

The question we are asked most often is about how to talk to Bumble customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete Bumble Forever?

There are three different ways to delete your Bumble account. You can delete your dating profile but use Bumble friends. You can put...

Can I delete my Bumble account and create a new one?

Yes, a user can delete their Bumble account and create a new one if they wish to do so. Bumble provides an option for users to delete After successfully deleting the account, a user is free to create a new account using the same phone number or social media account that they initially used. Bumble's system allows for this, but it is advisable to wait a short period before attempting to create the new account to ensure the previous account is fully deleted and cleared from the system. Creating a new account can be an excellent way to start fresh if a user wants to change their profile, explore new connections, or reset their dating preferences. For detailed instructions and guidance on how to delete an account or create a new one, it is recommended to check the Bumble website or app for current resources and information....
Ask any question you have about Bumble customer service, get an answer now.

Recent Bumble Customer Questions

My account blocked without any prior information or alert

There could be various reasons why your Bumble account was blocked, including violating the community guidelines or terms of service. Unfortunately, we cannot provide specific details about individual accounts.
Asked Aug 1, 2024 6:45 AM

I deleted my account and they charged me anyway. Now I redid my account for the month, but they are saying I need to pay for premium again.

We're sorry to hear you're having trouble with your Bumble subscription. Once you delete your Bumble account, any active subscriptions should be cancelled, but there may be a delay if the charge already started processing. Also, keep in mind, deleting the app itself does not cancel your subscription. As for re-paying for Bumble Premium after recreating your account, it's true that subscriptions are linked to your account. If the account is deleted, any active subscriptions are terminated. So, when you restart your account, you'll have to re-subscribe to get back the Premium benefits.
Asked Apr 12, 2024 12:59 AM

How to remove the blocked account?

If you've blocked someone on Bumble and you want to unblock them, you can do this by going to your settings. Once in settings, select 'Blocked Users' section. Here you will see a list of users you've blocked and next to their profile, there is an option to 'Unblock'. Simply click 'Unblock' next to the user's profile and they will be removed from your blocked list. Please note, unblocking them also allows them to see and match with you again.
Asked Mar 30, 2024 6:46 AM

I'm trying to email bumble because it is asking me for a code that I don't have during log-in

If you're having difficulty logging in due to a required code, you may have enabled two-factor authentication (2FA). The code is typically sent to your connected email or phone number. If you're not receiving this code, try checking your spam or junk folder in your email or ensure your phone number is correct. Also, remember Bumble won't be able to send a code if your device is not connected to the internet. If none of these options solve the issue, you probably need to reset your password. To keep Bumble secure, they don't provide direct email support for log-in issues. Instead, you can request a password reset from the login screen. After clicking "Forgot your password?", simply enter your email or phone number and follow the prompts.
Asked Mar 17, 2024 4:31 PM

Unable to open my existing account on bumble

If you're having trouble opening your existing Bumble account, it could be due to a few common reasons. Firstly, ensure you're using the correct login method. If you linked your account to Facebook or Apple ID, you need to log in through that. If you're using the correct method and still having issues, try clearing your cache or reinstalling the app. If your Bumble account is linked to your phone number, make sure that you're inputting the correct number and it's correctly saving. For forgotten passwords, choose the 'Forgot Password' option in the login page. If you're still facing issues after these steps, it could be a temporary glitch or bug. Wait a while and try logging in again.
Asked Mar 8, 2024 5:58 AM

Help me with my Bumble customer service issue

Account Management

How Do I Delete Bumble Forever?

There are three different ways to delete your Bumble account. You can delete your dating profile but use Bumble friends. You can put...

Can I delete my Bumble account and create a new one?

Yes, a user can delete their Bumble account and create a new one if they wish to do so. Bumble provides an option for users to delete After successfully deleting the account, a user is free to create a new account using the same phone number or social media account that they initially used. Bumble's system allows for this, but it is advisable to wait a short period before attempting to create the new account to ensure the previous account is fully deleted and cleared from the system. Creating a new account can be an excellent way to start fresh if a user wants to change their profile, explore new connections, or reset their dating preferences. For detailed instructions and guidance on how to delete an account or create a new one, it is recommended to check the Bumble website or app for current resources and information....

What happens to my account if I uninstall the Bumble app?

When a user uninstalls the Bumble app from their device, their account remains active. Bumble does not delete an account simply because...

Usage and Accessibility

Can I use Bumble without Facebook?

Yes, Bumble allows users to sign up without having a Facebook account. While Bumble originally required a Facebook account for registration, To do this, users simply need to download the Bumble app and select the option to register with their phone number during the sign-up process. After entering the phone number, a verification code will be sent via SMS to the provided number, which must be entered into the app to confirm the account creation. Bumble also provides a user-friendly experience while ensuring that individuals are able to connect with potential matches, find friends, or network for business purposes without the need for a Facebook presence. For the latest information and details on the registration process, it is always a good idea to check the current web page for any updates or changes....

Is Bumble free to use?

Bumble offers both free and paid features, allowing users to choose an option that best suits their needs. The free version provides...

Can I use Bumble on my computer or laptop?

Bumble primarily operates as a mobile application designed for smartphones, and its main features are optimized for on-the-go use....

Features and Functionality

What are Bumble Coins used for?

Bumble Coins are a virtual currency used within the Bumble app, which serves various purposes aimed at enhancing the user experience. In addition to subscriptions, Bumble Coins can be utilized for specific features such as Spotlight. This feature promotes a user's profile to a wider audience within their vicinity, potentially leading to more matches. Users can also use Bumble Coins to access other features that enhance visibility or interactions, such as enabling the SuperSwipe option. A SuperSwipe signifies a user's sincere interest in connecting with someone and can increase the likelihood of receiving a match. Bumble also periodically updates the availability and use of Bumble Coins, introducing new features that users can purchase with this currency. Consequently, it is always advisable for users to stay informed about the latest offerings and functionalities available in the app through the current web page or the app itself, as offerings may vary over time. Overall, Bumble Coins serve as a way for users to maximize their engagement and enhance their dating or networking experiences through the app....

How does Bumble's matching algorithm work?

Bumble's matching algorithm is designed to create meaningful connections by considering several factors that help ensure users find Location plays a significant role in Bumble's algorithm, as the application uses geolocation to present nearby users. This aspect is essential for facilitating real-life connections, whether for dating, friendship, or professional networking through Bumble BFF and Bumble Bizz. The algorithm tends to prioritize users who are physically closer to enhance the possibility of in-person meetings. Moreover, user behavior is another critical component. Bumble tracks how users interact with the app, including the profiles they swipe right on, the profiles they engage with the most, and their preferences regarding age and distance. These interactions help refine and personalize match recommendations over time, making the experience more relevant to individual users. Bumble also emphasizes women empowerment in its dating platform by allowing only women to initiate conversations, which adds a unique dynamic to the matching process. This feature encourages an atmosphere where users feel more in control of their interactions. While specific details of the matching algorithm are proprietary, the overall goal of Bumble's algorithm is to promote genuine connections based on shared interests and mutual attraction. It continuously adapts based on user activity and feedback, striving to enhance the quality of matches. For anyone interested in more specific functionalities or user inquiries, it may be beneficial to explore Bumble's official website for up-to-date information and resources regarding their services....

What is the difference between Bumble BFF and Bumble Date?

Bumble BFF and Bumble Date are two distinct features within the Bumble app, each serving different purposes designed to cater to various On the other hand, Bumble BFF is tailored for those looking to make new friends rather than romantic partners. This feature allows users to connect with others in a platonic setting, which is particularly beneficial for individuals who may have relocated to new areas or are seeking to expand their social circles. The profile setup remains similar to Bumble Date, but the emphasis is on friendship rather than romance. In summary, while both features use similar swiping mechanisms and profile setups, Bumble Date is dedicated to dating, whereas Bumble BFF is designed for making friends. For more detailed information about either feature, one might refer to the official Bumble website....

Can I see who liked me on Bumble without paying?

Bumble operates with a unique functionality in which users can only see who has liked them if they are subscribed to the Bumble Boost For those who are interested in finding out who has liked their profile, Bumble encourages the use of its subscription features which provide additional functionalities and enhancements to the user experience. If anyone is uncertain about the subscription offerings, it is advisable to visit the Bumble website or check the app for detailed information regarding subscription plans and features. There, users can find comprehensive updates on the features available and any promotional offers that may be available at the time....

Safety and Reporting

What should I do if I encounter harassment on Bumble?

Experiencing harassment on Bumble can be distressing, and it is essential to know how to address such situations. Bumble takes the To report a user, one can typically find the option in the chat interface or on the profile itself, often represented by a report button or similar feature. When reporting, it is beneficial to provide as much detail as possible about the incident to help Bumble understand the context and take appropriate action. In addition to reporting, blocking the user is a prudent measure to prevent further contact. By blocking a user, one ensures that they can no longer message or see their profile. Taking these steps not only protects oneself but also contributes to a safer environment for all users on the platform. It may also be helpful to reach out to trusted friends or family for support during such experiences. For additional information regarding safety features and harassment policies, users can review the content available on the Bumble website. It is important to remember that no one should tolerate harassment, and there are tools and resources available to help manage such situations effectively....

How do I block someone on Bumble?

To block someone on Bumble, a user can follow a straightforward process. First, they should open the chat with the person they wish It is important to note that after blocking someone, that person will no longer be able to view the user’s profile or send messages. Additionally, if they decide to unblock the user later, they can do so by accessing the “Blocked” section in their settings and selecting the person they wish to unblock. For any other inquiries or if further assistance is needed, users may find helpful information by visiting the Bumble website, where they can look for the relevant support resources or contact information....

How do I report inappropriate behavior on Bumble?

Reporting inappropriate behavior on Bumble is an important step to ensure a safe and respectful user experience. Bumble provides an Once the user is on that particular profile or chat screen, there is usually an option to access additional settings or report features. This option may be labeled as "Report" or "Flag." Users should select this feature, after which they will be guided to provide details about what behavior they found inappropriate. It is important for the user to specify the reason for the report, as this helps Bumble's moderation team understand the situation better. After reporting, Bumble typically takes appropriate action based on its guidelines, which can include warning the offending user or even banning them if necessary. Users can also block individuals who make them uncomfortable, ensuring a safer environment. For more specific instructions or further information, users may want to visit Bumble’s official website and look for relevant support resources or FAQs. It is essential for everyone to feel safe while using the platform, which is why these reporting features are in place....
We look to the Bumble issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bumble issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated