Royal Mail Preguntas frecuentes de los clientes

The Stamp Swap Scheme is run by the Philatelic Trading department at Royal Mail. You can request a form by sending an email or a letter. Please provide your full name, address, and specify that you are interested in the Stamp Swap Scheme. Royal Mail will then send you a form that you need to fill out and return. Please make sure to follow the instructions given on the form. Be aware that there might be some delays due to high demand or during busy times like Christmas.

Yes, you can still use Royal Mail's Christmas stamps after Christmas. There is no expiration date on these stamps. As long as the validity of the stamps hasn't been compromised by damage and the face value meets current postage rates, they are eligible for use to send mail.

If you received the fee to pay card again, it implies that the initial payment didn't go through correctly. Royal Mail would not acknowledge postage stamps as a valid form of payment for handling fees. The best way to pay a fee on a card is online through the Royal Mail website by selecting "Pay a fee" option. This way, you can assure that the reduced payment will be correctly attached to your item and processed properly. It's more straightforward and quicker, as it excludes the possibility of your payment getting lost or improperly assigned in the regular mail system.

No, Royal Mail does not schedule standard mail collection on Sundays in Aberdeen, or elsewhere in the UK. Regular collection times are from Monday to Saturday. However, specific post office branches may offer additional services, so it's always worth checking with your local branch for exact details on their services and operation times.

To get a Stamp Swap form delivered to your house, you first have to reach out to Royal Mail's Customer Services at 03457 740 740. They will take down your details and send you a form. Alternatively, you can visit your local Post Office branch, where stamp swap forms are usually available. After filling out the form, return it with your stamps to the Freepost address provided on the form.