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Mojang Customer FAQ

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The question we are asked most often is about how to talk to Mojang customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are Minecraft mods and how can I install them?

Minecraft mods, short for modifications, are user-created content that alters or enhances various aspects of the game. These modifications To install Minecraft mods, the first step typically involves ensuring that you have a compatible version of Minecraft, as many mods are designed for specific game versions. It is advisable to check the mod’s description to confirm its compatibility. Before proceeding with mod installation, players often need a mod loader, such as Forge or Fabric, which provides the necessary framework to load and manage mods within the game. To install a mod loader, players should download it from its official website, following the provided instructions for installation. Once a mod loader is installed, the next step is to download the desired mod files, usually available in .jar format. These files should be placed in the "mods" folder located within the Minecraft directory. The Minecraft directory can typically be found by entering "%appdata%/.minecraft" in the file explorer for Windows or "~/.minecraft" for Mac users. After placing the mod files in the "mods" folder, players should launch Minecraft using the mod loader profile. This action will activate the mods installed. It is always wise for players to read through any accompanying documentation provided with the mod for additional requirements or instructions. Remember to keep backups of game data before installing mods to safeguard against potential issues. For more specific instructions or assistance, checking the official Minecraft website may provide valuable insights....
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Recent Mojang Customer Questions

How do I get access to Minecraft if I missed the Mojang transition but have the receipt?

If you have a receipt from before the Mojang transition, you should be able to redeem your copy of Minecraft by logging into your Mojang account or Microsoft account associated with that purchase. Follow the instructions provided during the transition period, as these details should guide you through the process to access your game. Be sure your receipt information is ready for any verification steps.
Asked Apr 10, 2025 8:09 PM

How do I get a cape in Minecraft for free?

Free capes in Minecraft are generally given out during special events or for specific achievements. Occasionally, Mojang may grant capes for participating in conventions like Minecon or for migrating your Mojang account to a Microsoft account. Keep an eye out for official announcements from Mojang for opportunities to earn a cape.
Asked Jul 28, 2024 8:01 AM

I need documentation for commands in minecraft 1.20.5

Minecraft documentation and command help are usually provided through the in-game /help command as well as online Minecraft communities. While version 1.20.5 doesn't appear to exist at the time of this writing, you can typically find documentation for the current and past versions of Minecraft on Minecraft’s official website, in the Minecraft Wiki, and within Minecraft-focused online forums. There, you'll find information on syntax, command arguments, examples and details on what the commands do. Remember, command usage in Minecraft can change between versions, so it's key to find documentation specific to your version.
Asked Jun 13, 2024 5:27 AM

The game crashed whilst exception in server tick loop Error: java.lang.OutOfMemoryError: Java heap space

This error typically occurs when your device runs out of memory while running Minecraft. It's often associated with not allocating enough RAM to the game. If you're running a Minecraft server, you can deal with this error by increasing the amount of RAM you've allocated to your server. If you're playing a single-player game, you can increase the RAM allocated through the Minecraft launcher. It's also important to ensure that your device has enough free memory and meets the recommended requirements for running Minecraft. Always remember to save your game frequently and restart the game or your device periodically to clear the memory. Please be mindful not to allocate too much of your system's memory to Minecraft, as other software and applications also need memory to run efficiently.
Asked Apr 18, 2024 11:17 AM

The game crashed whilst mouseclicked event handler Error: java.lang.OutOfMemoryError: Java heap space Code de sortie : -1

The "java.lang.OutOfMemoryError: Java heap space" error typically occurs when Minecraft runs out of memory. This often happens because the game doesn't have enough RAM allocated to it. You can solve this problem by increasing the amount of RAM allocated to the game. To do this, you need to open the Minecraft Java launcher, navigate to the Installations tab, click on the More Options section under your preferred installation, and in the 'JVM Arguments' box, modify the value '-Xmx2G' to increase the memory allocation. The '2G' means 2GB of RAM is allocated, so you can change it based on your system's available memory, for example, to '-Xmx4G' for 4GB. Be careful not to allocate more RAM than your computer has available.
Asked Apr 17, 2024 6:55 PM

Help me with my Mojang customer service issue

Gameplay and Features

Can I play Minecraft on multiple devices?

Yes, Minecraft allows players to enjoy the game across multiple devices, but there are some important considerations to keep in mind. For Minecraft Bedrock Edition, which is available on Windows, Xbox, PlayStation, Nintendo Switch, mobile devices, and more, players can access their accounts and progress across compatible devices. This version supports cross-play, allowing players to connect with friends regardless of the device they are using. However, if you are using Minecraft Java Edition, this version is more restricted. It is primarily available on Windows, macOS, and Linux platforms, and does not support cross-play with Bedrock Edition. Players need a separate account for each platform they wish to play on. To ensure you have the most current information, it is advisable to check the official Mojang website for any updates regarding device compatibility and account management....

Do I need an internet connection to play Minecraft?

To play Minecraft, whether an internet connection is required depends on the game mode you choose. If you are playing in single-player However, if you opt for multiplayer mode or want to access online features, then an internet connection is required. In multiplayer, you will need to connect to a server or invite friends to join your game, which relies on internet connectivity. Additionally, if you are accessing downloadable content, updates, or online servers provided by Mojang Studios, an internet connection will also be necessary. Therefore, whether you need an internet connection to play Minecraft ultimately depends on how you wish to experience the game. For more detailed information about game modes and features, you may want to check the official Mojang website or relevant game documentation....

Can I transfer my Minecraft world to another device?

Yes, transferring a Minecraft world to another device is certainly possible, and many players take advantage of this feature to share For players using the Java Edition on a PC, the process generally involves locating the world save file on the original device. This save file is typically found in the ".minecraft" folder within your user directory, specifically in the "saves" subfolder. Once you have located the folder corresponding to the world you wish to transfer, you can copy it onto a portable storage device, such as a USB flash drive or an external hard drive. You will then take that device to your new computer and paste the world folder into the appropriate "saves" folder in the ".minecraft" directory on the new device. For Minecraft Bedrock Edition, which is available on multiple devices including consoles and mobile phones, players can make use of cloud saves if they are logged into the same account on both devices. This allows for a more streamlined transfer process without physically moving files around. It is also worth noting that if you are transitioning between different types of Minecraft editions, such as Java to Bedrock, additional steps may be required, as cross-edition transfers are not typically supported. For the most accurate and detailed information regarding your specific devices, I recommend checking the current Mojang web page, which provides resources and support for players seeking assistance with world transfers....

Is there a way to play Minecraft offline?

Yes, players can enjoy Minecraft offline, and Mojang provides a straightforward way to achieve this. To play offline, one must first Afterward, the player can disconnect from the internet and still access the game through the Minecraft launcher. When starting the game offline, the player will be able to select their previously created worlds and continue playing without requiring an internet connection. However, it is important to note that accessing online features, such as multiplayer servers, the Marketplace, or any updates, will not be possible while offline. For any additional information regarding offline play or specific requirements, players may want to refer to the official Mojang website. There, they can find support articles that further clarify the offline capabilities of Minecraft and assist with any issues that may arise....

What is the Minecraft Realms service?

Minecraft Realms is a subscription-based service offered by Mojang that allows players to create and manage their own private multiplayer One of the key features of Minecraft Realms is the ability to select from a variety of pre-designed worlds, templates, and minigames that Mojang provides. This includes adventure maps, puzzle challenges, and seasonal content that can be enjoyed by players of all skill levels. Additionally, players can upload their own worlds, enabling them to personalize their gameplay experience. Realms also provides regular updates and new content, ensuring that subscribers have access to the latest features and fixes. The service is available on multiple platforms, including Java Edition and Bedrock Edition, allowing friends to connect and play together regardless of the device they are using. In summary, Minecraft Realms is an excellent option for those who wish to enjoy a private, customizable multiplayer experience. It serves as a reliable way for players to engage with friends and create lasting memories in their own virtual worlds. More information about the service, including pricing and specific features, can often be found on the official Mojang website....

Can I play Minecraft with my friends on different platforms?

Yes, you can play Minecraft with your friends on different platforms thanks to the Bedrock Edition of the game, which supports cross-platform To set up a cross-platform game, one player can host a world and invite friends. Friends will need to have each other added in their respective platform's friend list. If you are using the Bedrock Edition, you can easily invite players via their Microsoft account, ensuring that everyone can join in on the fun. However, it is important to note that if you are playing the Java Edition of Minecraft, cross-platform play is more restricted. The Java Edition primarily supports multiplayer only among PC and Mac users. Consequently, if you want to play with friends on different platforms, the Bedrock Edition is the recommended choice. For further information on platform compatibility and gameplay features, checking the official Mojang website is advisable....

What is the difference between Minecraft Java Edition and Bedrock Edition?

The difference between Minecraft Java Edition and Bedrock Edition lies primarily in their platforms and some specific gameplay features. One significant distinction is the way updates and new features are released. Minecraft Java Edition often receives snapshots, allowing players to test upcoming features early and provide feedback. Conversely, Bedrock Edition typically rolls out new updates in a more process-oriented manner, ensuring stability across multiple platforms. When it comes to mods, Java Edition has a vibrant modding community, allowing players to enhance their experiences with various modifications. Bedrock Edition has limited modding capabilities, but it supports add-ons that enable players to customize their gameplay experience to some degree. Another key difference is the control scheme. Java Edition primarily uses mouse and keyboard controls, providing a distinct experience that many players prefer, especially when engaging in complex actions. Bedrock Edition is optimized for controller input, accommodating players who enjoy gaming from their couches or those on mobile devices. Multiplayer also varies between the two editions. Java Edition supports player-hosted servers and has a wide array of community servers to join. Bedrock Edition supports Realms and has a more centralized server model. Players can engage in cross-platform play across devices in Bedrock, while Java Edition is limited to PC users. Overall, the choice between Java and Bedrock editions generally depends on personal preferences regarding gaming platform, desired features, and community engagement. For anyone keen on learning more, it may be helpful to explore Mojang's official site for detailed comparisons and updates regarding both editions....

System Requirements and Updates

What are the system requirements for Minecraft?

The system requirements for Minecraft can vary depending on the version of the game as well as the platform you are using. For the For the Bedrock Edition, which is available on multiple platforms such as consoles, Windows 10, and mobile devices, the requirements are somewhat different. On Windows 10, a minimum of an Intel Core i5 or equivalent processor, four gigabytes of RAM, and a dedicated graphics card with a DirectX 11 compatible setup is recommended for optimal performance. The game should also run well on most modern mobile phones, provided they meet basic specifications, with a recent version of the operating system and sufficient processing power and memory. It is worth noting that Minecraft is designed to be accessible to a wide range of systems, which allows players on lower-end devices to enjoy the game, though experience may differ with significant graphical performance settings adjusted. For those curious about any updates or changes to these requirements, it is advisable to visit the official Mojang website where the most current information is available. This ensures that players are well-informed and can prepare their systems accordingly for an enjoyable gaming experience....

How often does Minecraft receive updates and new content?

Mojang typically releases updates for Minecraft on a regular basis, although the exact frequency can vary. Major updates often occur...

What should I do if I encounter bugs or issues in Minecraft?

If you encounter bugs or issues while playing Minecraft, it is important to take a systematic approach to address them. First, you Next, you can attempt to resolve minor issues by restarting the game or your device. Make sure your game is updated to the latest version, as Mojang frequently releases patches that fix known bugs and improve performance. If the problem persists, consider checking online forums or the official Minecraft community discussions, where other players may have experienced similar issues. Often, player communities share workarounds and tips that can be very helpful. Mojang's official website also contains a wealth of information regarding known issues, updates, and frequently asked questions. This resource can be very informative and provide guidance on how to deal with specific problems. If you have exhausted these options and the issue remains unresolved, you may need to report the bug directly to Mojang. While it is always good to check the official documentation for guidance on how to report bugs, sharing your experience will help the developers improve the game for everyone. Remember, providing details such as the version of the game, your platform, and the specific circumstances that led to the issue will greatly assist Mojang in diagnosing the problem. You can find relevant contact information and guidance on the official website....

Customization and Control

Are there any parental controls available in Minecraft?

Yes, Mojang offers several parental controls in Minecraft that aim to create a safer gaming environment for children. The primary platform For example, on Xbox consoles, parents can set up family settings which allow them to control features such as screen time, communication abilities, and online interactions. This means parents can limit who their children can chat with and whether they can join multiplayer games. Additionally, parents can restrict access to certain content or games based on the age rating. In the Bedrock Edition of Minecraft, players can also adjust privacy settings by going to the in-game options menu. Here, parents can change settings related to invitations, chat, and multiplayer features to better suit their family's preferences. For the Java Edition, while there are no explicit parental controls built into the game itself, parents can take measures such as monitoring gameplay, managing access to the game, and discussing online safety with their children. Furthermore, it may be helpful for parents to explore resources on the official Mojang website for more comprehensive guidance and recommendations regarding online safety in Minecraft. It is important to stay informed and engaged in your child's gaming activities to ensure a safe and positive experience....

Can I create my own servers in Minecraft?

Yes, players can create their own servers in Minecraft. Mojang recognizes that many players enjoy the freedom of establishing their For the Java Edition, players can set up a server by downloading the official Minecraft server software from the Mojang website. Once the software is downloaded, it can be run on a compatible computer. Players will have the ability to customize settings, including the server's world, gameplay rules, and player permissions. This allows for a highly personalized gaming experience. Alternatively, players may choose to use third-party hosting services. These services often provide user-friendly interfaces and additional features, such as automatic updates, easy installation of mods, and pre-configured settings to simplify the process. This option is particularly appealing for those who may not have the technical expertise to set up a server on their own. For those playing the Bedrock Edition, server creation operates somewhat differently. Players can host their own worlds publicly or share them with friends using platforms like Realms. Mojang also offers Realms, a subscription service that allows players to create and manage private servers without the complexities of manual setups. In conclusion, whether through direct downloads or using hosted services, Mojang provides the flexibility for players to create their own Minecraft servers and tailor their experiences. For further details on server setup, it may be useful to consult the current information on the official Mojang web page....

Is there a way to play Minecraft for free?

Minecraft is a popular game developed by Mojang, and while it is primarily a paid title, there are a few options for individuals who Additionally, Mojang occasionally provides trial versions of Minecraft for various platforms, allowing players to explore a limited experience of the game for a brief period. These trials typically allow players to create and explore worlds, but they come with limitations on gameplay time and available content. For a more comprehensive experience, individuals may consider purchasing the full version from official sources, which will grant access to all the latest features, updates, and multiplayer options. For more information about Minecraft and its various editions, checking the official Mojang website is recommended....

Are there any age restrictions for playing Minecraft?

Minecraft does not have strict age restrictions, making it accessible to players of all ages. The game is rated E for Everyone by the...

What are Minecraft mods and how can I install them?

Minecraft mods, short for modifications, are user-created content that alters or enhances various aspects of the game. These modifications To install Minecraft mods, the first step typically involves ensuring that you have a compatible version of Minecraft, as many mods are designed for specific game versions. It is advisable to check the mod’s description to confirm its compatibility. Before proceeding with mod installation, players often need a mod loader, such as Forge or Fabric, which provides the necessary framework to load and manage mods within the game. To install a mod loader, players should download it from its official website, following the provided instructions for installation. Once a mod loader is installed, the next step is to download the desired mod files, usually available in .jar format. These files should be placed in the "mods" folder located within the Minecraft directory. The Minecraft directory can typically be found by entering "%appdata%/.minecraft" in the file explorer for Windows or "~/.minecraft" for Mac users. After placing the mod files in the "mods" folder, players should launch Minecraft using the mod loader profile. This action will activate the mods installed. It is always wise for players to read through any accompanying documentation provided with the mod for additional requirements or instructions. Remember to keep backups of game data before installing mods to safeguard against potential issues. For more specific instructions or assistance, checking the official Minecraft website may provide valuable insights....
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