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Mojang Customer FAQ

Top Answers & How-to Guides

How do I Contact Mojang Customer Service?

The question we are asked most often is about how to talk to Mojang customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Mojang customer service, get an answer now.

Recent Mojang Customer Questions

How do I get access to Minecraft if I missed the Mojang transition but have the receipt?

If you have a receipt from before the Mojang transition, you should be able to redeem your copy of Minecraft by logging into your Mojang account or Microsoft account associated with that purchase. Follow the instructions provided during the transition period, as these details should guide you through the process to access your game. Be sure your receipt information is ready for any verification steps.
Asked Apr 10, 2025 8:09 PM

How do I get a cape in Minecraft for free?

Free capes in Minecraft are generally given out during special events or for specific achievements. Occasionally, Mojang may grant capes for participating in conventions like Minecon or for migrating your Mojang account to a Microsoft account. Keep an eye out for official announcements from Mojang for opportunities to earn a cape.
Asked Jul 28, 2024 8:01 AM

I need documentation for commands in minecraft 1.20.5

Minecraft documentation and command help are usually provided through the in-game /help command as well as online Minecraft communities. While version 1.20.5 doesn't appear to exist at the time of this writing, you can typically find documentation for the current and past versions of Minecraft on Minecraft’s official website, in the Minecraft Wiki, and within Minecraft-focused online forums. There, you'll find information on syntax, command arguments, examples and details on what the commands do. Remember, command usage in Minecraft can change between versions, so it's key to find documentation specific to your version.
Asked Jun 13, 2024 5:27 AM

The game crashed whilst exception in server tick loop Error: java.lang.OutOfMemoryError: Java heap space

This error typically occurs when your device runs out of memory while running Minecraft. It's often associated with not allocating enough RAM to the game. If you're running a Minecraft server, you can deal with this error by increasing the amount of RAM you've allocated to your server. If you're playing a single-player game, you can increase the RAM allocated through the Minecraft launcher. It's also important to ensure that your device has enough free memory and meets the recommended requirements for running Minecraft. Always remember to save your game frequently and restart the game or your device periodically to clear the memory. Please be mindful not to allocate too much of your system's memory to Minecraft, as other software and applications also need memory to run efficiently.
Asked Apr 18, 2024 11:17 AM

The game crashed whilst mouseclicked event handler Error: java.lang.OutOfMemoryError: Java heap space Code de sortie : -1

The "java.lang.OutOfMemoryError: Java heap space" error typically occurs when Minecraft runs out of memory. This often happens because the game doesn't have enough RAM allocated to it. You can solve this problem by increasing the amount of RAM allocated to the game. To do this, you need to open the Minecraft Java launcher, navigate to the Installations tab, click on the More Options section under your preferred installation, and in the 'JVM Arguments' box, modify the value '-Xmx2G' to increase the memory allocation. The '2G' means 2GB of RAM is allocated, so you can change it based on your system's available memory, for example, to '-Xmx4G' for 4GB. Be careful not to allocate more RAM than your computer has available.
Asked Apr 17, 2024 6:55 PM

Help me with my Mojang customer service issue

Gameplay and Features

Can I play Minecraft on multiple devices?

Minecraft can be played on multiple devices, particularly with the Bedrock Edition, which supports cross-play across many...

Do I need an internet connection to play Minecraft?

The necessity of an internet connection in Minecraft depends on the game mode. Single-player mode allows offline play, while...

Can I transfer my Minecraft world to another device?

Yes, players can transfer their Minecraft worlds to another device, either through locating and copying save files for Java...

Is there a way to play Minecraft offline?

Players can indeed enjoy Minecraft offline after an initial internet connection for account authentication and updates. Once...

What is the Minecraft Realms service?

Minecraft Realms is a subscription service by Mojang that allows players to create private multiplayer servers for Minecraft,...

Can I play Minecraft with my friends on different platforms?

Yes, Minecraft allows cross-platform play through the Bedrock Edition, enabling users on various devices like Windows, Xbox,...

What is the difference between Minecraft Java Edition and Bedrock Edition?

The main distinctions between Minecraft Java Edition and Bedrock Edition include their supported platforms, update release...

System Requirements and Updates

What are the system requirements for Minecraft?

Minecraft's system requirements depend on the version and platform. The Java Edition needs at least an Intel Core i5, four...

How often does Minecraft receive updates and new content?

Mojang generally releases updates for Minecraft regularly, with major updates happening several times each year that add...

What should I do if I encounter bugs or issues in Minecraft?

When facing bugs in Minecraft, first identify the issue type. Restarting the game or device and ensuring the game is updated...

Customization and Control

Are there any parental controls available in Minecraft?

Mojang provides parental controls in Minecraft, mainly accessible through Xbox Live, allowing parents to manage features like...

Can I create my own servers in Minecraft?

Players can indeed create their own servers in Minecraft, allowing for customized gameplay experiences. In Java Edition, one...

Is there a way to play Minecraft for free?

While Minecraft is primarily a paid game, players can access the free Minecraft Classic version online, which offers a...

Are there any age restrictions for playing Minecraft?

Minecraft is open to all ages, rated E for Everyone, suitable for players six and older. Parents should supervise children's...

What are Minecraft mods and how can I install them?

Minecraft mods are user-created enhancements that change various gameplay aspects, adding new features or items. To install...
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