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Night Owl Customer FAQ

Top Answers & How-to Guides

What is Night Owl's Phone Number?

The question we are asked most often is about how to talk to Night Owl customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my Night Owl security system?

Setting up a Night Owl security system is a straightforward process, but it does involve several steps to ensure that everything is Next, find an appropriate location for your cameras. Cameras should be placed where they can capture clear images of the areas you wish to monitor. It is helpful to consider factors such as lighting conditions and potential obstructions when selecting these locations. Once the cameras are positioned properly, they need to be mounted securely. Using the provided mounting hardware, attach the cameras to the wall or ceiling, ensuring they are stable and directed towards the area of interest. After mounting, connect each camera to the DVR using the appropriate cables. It is important to ensure that the DVR is placed in a location that can be easily accessed for setup and maintenance. After connecting the cameras, plug in the DVR and turn it on. The system should prompt you to go through an initial setup process, including choosing a language, setting the date and time, and creating a user password for security. Follow these prompts to complete the initial configuration. Then, it is time to connect your Night Owl system to the internet. Depending on the model, this may be done via a wired Ethernet connection or through Wi-Fi. If using Wi-Fi, you will need to enter your network credentials. Lastly, to access your system remotely, download the Night Owl mobile app or desktop software suitable for your device. Once installed, you can follow the in-app instructions to link your DVR to your account, which will allow you to monitor your security cameras from anywhere. For further assistance with specific models or configurations, it may be beneficial to visit the Night Owl website, as they often have additional resources and support for users....
Ask any question you have about Night Owl customer service, get an answer now.

Recent Night Owl Customer Questions

How to re start my night owl password.

To reset your Night Owl password, go to the login page and click on the "Forgot Password?" link. Follow the prompts to enter your email associated with your account, and you will receive instructions on how to create a new password. Make sure to check your spam folder if you don't see the email in your inbox.
Asked Mar 6, 2025 9:31 PM

Cómo puedo hacer si mis cámaras ya no me dejan ver días de atrás

Si ya no puedes ver días de atrás en tus cámaras Night Owl, es posible que el almacenamiento de tu DVR o NVR esté lleno y esté sobrescribiendo las grabaciones más antiguas. Asegúrate de que el sistema esté configurado para mantener las grabaciones por el tiempo deseado, y verifica el espacio de almacenamiento disponible. También puede ser útil revisar los ajustes de grabación y asegurarte de que no haya interrupciones en el registro.
Asked Jun 25, 2024 9:03 PM

One of my cameras is upside down when looking on the app I switched the camera but it's still upside down

The issue you're experiencing may be due to a rotation setting on your Night Owl mobile app. You can rectify it by accessing the app menu, select the 'Devices' option, and then pick the camera that is displaying the image upside down. Look for an option referred to as 'Image Rotation' or 'Flip Screen', and tap it. The view from your camera should now be right side up. Please remember that the exact instructions might differ slightly based on your specific Night Owl model and app version.
Asked Mar 30, 2024 1:48 AM

Help me with my Night Owl customer service issue

Connectivity and Usage

Can I connect my Night Owl system to a smartphone?

Night Owl systems are designed to provide flexibility and convenience, including the capability to connect to a smartphone. This connection Once the application is downloaded, users will need to create an account or log in if they already have one. The application will guide them through the setup process, which usually involves linking the smartphone to the Night Owl system via a unique device code or QR code provided during the initial setup of the system. It is important to ensure that the Night Owl DVR or NVR is connected to the internet, as remote access relies on an active connection. After successfully linking the smartphone to the Night Owl system, users can enjoy features such as live viewing, playback of previously recorded footage, and receiving notifications for any motion detected by the cameras. It is always a good idea to visit the official Night Owl website for the most current information regarding specific compatibility and features related to a particular model, as well as for any additional resources or troubleshooting steps....

What is the recording time for Night Owl DVR systems?

The recording time for Night Owl DVR systems can vary significantly based on several factors, including the specific model, the number For instance, when recording at a lower resolution and employing motion detection, users can expect longer recording times due to reduced data storage requirements. Conversely, recording at a higher resolution will consume more storage space and decrease the overall recording time. Many Night Owl DVR systems are equipped with HDDs that range in capacity from one terabyte to eight terabytes or more, enabling substantial recording time depending on the factors mentioned. To manage recording settings and optimize storage, users can access the system's setup menu to select preferred options based on their needs. Checking the specifications for the specific Night Owl model in use will provide the most accurate details regarding recording capabilities and expected duration. For more information, the current Night Owl website may offer detailed support resources and guidance....

Where can I purchase Night Owl products?

Night Owl products can be purchased from a variety of retailers. These include popular online platforms such as Amazon, Best Buy, and For those who prefer to shop directly from the source, it is also possible to purchase Night Owl products from their official website. There, customers can explore the full range of offerings, along with special promotions that may be available. Moreover, the website may provide information on local retailers or authorized dealers in specific regions. If someone is looking for a particular model or product, checking the current web page for details is always a good idea. This will help ensure that the chosen retailer has the specific product available and may also provide additional information on product features, warranty, and support. Overall, there are numerous avenues to buy Night Owl products, catering to various shopping preferences....

Do Night Owl security systems require a subscription?

Night Owl security systems typically do not require a subscription to access the core features of the products. Most Night Owl systems However, certain advanced features or services, such as cloud storage, remote viewing capabilities, or mobile app access, might come with subscription options. It is important to note that while these subscriptions can enhance the user experience and provide additional functionality, they are generally not mandatory for the basic operation of the security system. For the most accurate and detailed information regarding subscription options associated with specific Night Owl products, it is advisable to visit the official Night Owl website or the product's user manual. This will ensure access to the most current information on features, services, and any associated costs....

Setup and Installation

Does Night Owl provide installation services?

Night Owl does not directly provide installation services for their security systems and cameras. Instead, they focus on providing...

How can I upgrade my Night Owl security system?

Upgrading a Night Owl security system can involve several approaches depending on what you want to achieve. First, it may involve updating Second, you may consider adding additional cameras or sensors to expand your security coverage. Night Owl offers a variety of compatible cameras that can be integrated easily into your existing system. When selecting new devices, ensure they match the specifications of your current setup for seamless integration. You should review the product compatibility on the Night Owl website, as this can guide you in choosing the appropriate additional products. Third, upgrading the storage capacity of your system can also significantly enhance its performance. If your system supports additional hard drives or larger capacity drives, upgrading storage can allow for longer video retention and improved access to recorded footage. Lastly, investing in newer models or newer technology, such as higher resolution cameras or advanced features like video analytics, is another upgrade option. It is beneficial to look at the offerings directly on the Night Owl website or product catalog to compare the latest models and their features with your current equipment. Always remember to refer to the installation guides for step-by-step assistance in upgrading individual components....

How do I set up my Night Owl security system?

Setting up a Night Owl security system is a straightforward process, but it does involve several steps to ensure that everything is Next, find an appropriate location for your cameras. Cameras should be placed where they can capture clear images of the areas you wish to monitor. It is helpful to consider factors such as lighting conditions and potential obstructions when selecting these locations. Once the cameras are positioned properly, they need to be mounted securely. Using the provided mounting hardware, attach the cameras to the wall or ceiling, ensuring they are stable and directed towards the area of interest. After mounting, connect each camera to the DVR using the appropriate cables. It is important to ensure that the DVR is placed in a location that can be easily accessed for setup and maintenance. After connecting the cameras, plug in the DVR and turn it on. The system should prompt you to go through an initial setup process, including choosing a language, setting the date and time, and creating a user password for security. Follow these prompts to complete the initial configuration. Then, it is time to connect your Night Owl system to the internet. Depending on the model, this may be done via a wired Ethernet connection or through Wi-Fi. If using Wi-Fi, you will need to enter your network credentials. Lastly, to access your system remotely, download the Night Owl mobile app or desktop software suitable for your device. Once installed, you can follow the in-app instructions to link your DVR to your account, which will allow you to monitor your security cameras from anywhere. For further assistance with specific models or configurations, it may be beneficial to visit the Night Owl website, as they often have additional resources and support for users....

Product Information

Are Night Owl cameras weatherproof?

Night Owl cameras are designed with a range of features that cater to various environmental conditions. Many of their outdoor camera Typically, you will find specifications indicating whether a particular camera model has an IP rating, such as IP65 or IP66, which suggests a significant level of protection against the intrusion of dust and the effects of water. This makes them suited for outdoor use where exposure to moisture and debris is likely. However, it is important to note that even weather-resistant cameras may have limits and should not be submerged in water or exposed to extreme conditions beyond their ratings. To ensure that you select the most appropriate Night Owl camera for your specific environment, it is advisable to review the specifications on their official website or product documentation. There, you will find detailed information about each model's durability, weather resistance, and optimal usage scenarios. Doing so will help you make a more informed decision and ensure that your chosen camera meets your security needs effectively....

What security products does Night Owl offer?

Night Owl offers a diverse range of security products designed to meet various surveillance needs for both residential and commercial The camera options range from indoor to outdoor models, featuring high-definition video quality to provide clear and detailed imagery. Night Owl's cameras often come with night vision capabilities, allowing for effective monitoring in low-light conditions. Moreover, they offer both wired and wireless camera systems, providing consumers with the option to choose solutions that suit their installation preferences and environmental conditions. In addition to cameras, Night Owl manufactures digital video recorders, which play a critical role in capturing and storing video footage. These DVRs often come with various storage capacities and features such as remote viewing capabilities, enabling users to access their surveillance feeds from anywhere using compatible devices. Night Owl also prioritizes user-friendly interfaces, making it easy for consumers to manage their security systems. Some systems are designed to integrate seamlessly with smart home technology, enhancing convenience for users who desire advanced home automation features. Overall, Night Owl's product offerings cater to a wide range of customer needs, whether users are looking for standalone cameras, comprehensive surveillance systems, or multifunctional solutions that boast additional smart features. For more details on specific products and their features, it can be helpful to visit the current Night Owl web page....

What features do Night Owl cameras offer?

Night Owl cameras are known for their wide array of features that cater to varying security needs. One of the primary features is high-definition Another significant feature is the ability to access live video feeds remotely. Night Owl cameras typically support mobile applications that allow users to monitor their properties from smartphones or tablets, providing them with real-time updates and alerts. The cameras also often include two-way audio functionality, allowing users to listen and communicate through the camera, which can be useful for interacting with visitors or intruders. Furthermore, many Night Owl systems are designed for easy installation and user-friendly setup processes. They often come with wireless options, minimizing the need for extensive wiring, thus simplifying installation in various locations. Some models support motion detection technology, which can send alerts to users when movement is detected, enhancing security and providing peace of mind. Night Owl cameras generally offer expandable storage options, giving users the flexibility to choose hard drive capacities that suit their surveillance needs. Some models may also feature weatherproof designs for outdoor use, ensuring durability in various environmental conditions. Overall, Night Owl cameras provide a comprehensive range of features aimed at enhancing security in both residential and commercial settings. Individuals interested in learning more about specific models and their features may benefit from visiting the official Night Owl website for detailed information and specifications....

Are Night Owl products suitable for indoor and outdoor use?

Night Owl products are designed to be versatile and can be suitable for both indoor and outdoor use, depending on the specific model For indoor use, Night Owl products often include features such as night vision and motion detection, which can enhance security and monitoring capabilities. It is important to verify the specifications of the particular model you are considering to ensure it meets your specific needs for indoor or outdoor placement. Night Owl provides detailed information on their website regarding the suitability of each product for different environments, so checking the product descriptions and specifications can be very helpful....

Warranty and Returns

Can I return or exchange a Night Owl product?

Night Owl typically offers a return and exchange policy for their products, allowing customers to return items within a specified period Moreover, to initiate the return process, it is necessary for customers to gather their purchase information, including the receipt and any tracking numbers associated with the order. This information is crucial for efficiently processing returns. Customers should also be aware that they may be responsible for the shipping costs associated with returning a product unless the return is due to a mistake made by Night Owl. In some cases, restocking fees may apply, depending on the type of product being returned. For the most accurate and up-to-date information regarding the return and exchange process, including potential exclusions and specific instructions, it is advisable to visit Night Owl's official web page. This ensures that customers have access to the latest policies and guidelines directly from the source....

What is the warranty policy for Night Owl products?

Night Owl offers a warranty policy that varies depending on the specific product. Generally, most of their security cameras, systems, It is always a good idea to review the warranty policy detailed on Night Owl's official website, as it provides the most accurate and up-to-date information regarding warranty durations and specific product coverage. Moreover, the website often contains instructions on how to claim warranties, which can be quite helpful. If you are considering making a purchase or if you need more detailed information, visiting Night Owl's current web page may offer the clarity you seek....

Customer Support

How can I access Night Owl's customer support resources?

To access Night Owl's customer support resources, one can start by visiting their official website. Night Owl typically provides a...

What should I do if my Night Owl camera is not working?

If a Night Owl camera is not functioning properly, there are several troubleshooting steps that can be taken to identify and resolve Next, verify the camera's connection to the Night Owl system. This can include checking the cables connecting the camera to the DVR or NVR. Ensure that the connections are secure and that there are no visible damages to the cables. If the camera is connected wirelessly, examine the Wi-Fi signal strength to ensure that the camera is within range of the router. If necessary, move the camera closer to the router for testing purposes. Additionally, users should consider resetting the camera. This can often resolve minor software glitches that may be affecting performance. The specific reset procedure can vary by model, so it may be helpful to refer to the user manual available on the manufacturer’s website for detailed instructions. Finally, access the Night Owl app or software to check for any camera settings that may need to be adjusted. It is possible that the camera has been inadvertently disabled within the settings. If these steps do not resolve the issue, the next recommended step would be to consult the relevant troubleshooting guides available on the current Night Owl website, which often provide additional insights specific to various models....
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