Palm Preguntas frecuentes de los clientes

To upgrade your PalmPay machine online, you should normally follow these steps: 1. Log in to your PalmPay account through the website or application. 2. Navigate to your account settings or the device settings section. 3. Look for an option that says 'Update software', 'Update device' or similar. 4. Follow the instructions to proceed with the update. Remember, it's vital to maintain a stable internet connection throughout the process, as the device may malfunction if the upgrade is interrupted. Also, ensure your PalmPay machine is appropriately charged to prevent it from shutting down during the update. We recommend contacting PalmPay support for precise and device-specific instructions.

There's a link to the most up-to-date contact information right here on this page that you're viewing. You can use this link to reach out to Palm's customer care service for any queries or support you need. Their dedicated team is always ready to assist you.

If you made a wrong transfer from your Moniepoint account to your Palm Pay account, the first step is to double-check the transaction details in the Moniepoint app. Ensure the transaction was successful and the details are correct. Then, get in touch with the Palm pay customer service through the app or website. Provide them with all the necessary details regarding the transaction: the amount, exact time, transaction ID etc. They should be able to assist you further. Remember to do this as quickly as possible, as it may get difficult to reverse the transaction after some time has passed.