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Wondershare Customer FAQ

Top Answers & How-to Guides

How do I Contact Wondershare Customer Service?

The question we are asked most often is about how to talk to Wondershare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I upgrade my Wondershare software to a newer version?

Yes, upgrading to a newer version of Wondershare software is typically possible and can enhance your experience with improved features Usually, Wondershare provides detailed instructions on how to upgrade. Typically, the process involves downloading the latest version of the software from the official website or using the existing application to check for updates. It is important to ensure that you have the correct license key for the newer version, as older keys may not work after an upgrade. For those who are considering upgrading, it is advisable to review the new features and any system requirements that may have changed. If you are looking for precise information regarding your specific software, the Wondershare website may have the most current information, including how to proceed with the upgrade process....
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Recent Wondershare Customer Questions

How can I access "My Files" that are under my previous Wondershare ID? I had to reinstall Mac OS and Wondershare Uniconverter / Filmora so now have two ID's but can't access the files stored with the first ID.

To access "My Files" associated with your previous Wondershare ID, you will need to log in to that specific account within the Wondershare software. If you have reset your software or installed a new version, ensure you are using the same Wondershare ID and password that was originally used. If you have issues accessing your files, check if you are utilizing the correct ID for the files.
Asked Sep 30, 2024 3:26 AM

Good day! Could you tell me how I can rotate a file or a page of a pdf-file using your PDF Reader, not PDFElement.

Good day! In Wondershare's PDF Reader, rotating a page or entire file is simple. First, open the file you wish to rotate. On the top toolbar, locate and click the "View" tab. From there, choose "Rotate View" from the dropdown menu. You will see options to rotate left, right, or flip. Pick your desired option and the file should rotate immediately. Remember, these changes are for viewing purposes and do not modify the original file. If you need to save the rotated version, you'll need more advanced software like PDFElement.
Asked May 7, 2024 2:47 PM

they have billed me for something i did not ask for

We're sorry to hear about this misunderstanding. Sometimes, automatic renewals can cause unexpected charges. If you believe you've been incorrectly charged by Wondershare, it's essential to reach out to their customer support team directly. They will be able to review your case and provide the needed assistance to rectify the issue. We recommend that you have any relevant information, like purchase confirmations or subscription details, on hand to expedite the process.
Asked Apr 17, 2024 2:46 PM

I have paid for Uniconverter 15 but cannot activate it

To activate Uniconverter after purchase, open the software and click on the account icon in the top right corner. Then you'll choose "Sign In to Activate". Enter the email address you used to purchase the software in the account field, then enter your password. If your account status hasn't updated, log out and then log back in. Make sure your internet connection is stable during this process. You should then see your account switched to a Premium account, indicating successful activation.
Asked Apr 10, 2024 10:54 AM

Please transfer the wondershare from old computer to my computer under the same old Email Address. Fromer details: Filmora Registration Code: ADFC30FB4E0671F294CB510323E5620 Price paid: £67.02 (23.06.2018)

We're sorry for the inconvenience, but we cannot directly transfer Wondershare from the old computer to a new one for you. Nonetheless, you can certainly install the software on your new computer using your existing email address and registration code. Here's how you do it: 1. Download Wondershare Filmora from the official website on your new computer. 2. Install the software and launch it. 3. Go to the "Help" tab and select "Offline Activation." 4. Enter your existing email address and registration code. The information you provided suggests that your registration code is ADFC30FB4E0671F294CB510323E5620. Remember to input it correctly. Voila! Your Wondershare Filmora is ready for use on your new computer.
Asked Mar 3, 2024 12:12 PM

Help me with my Wondershare customer service issue

System Requirements

What are the system requirements for Wondershare products?

Wondershare products have varying system requirements depending on the specific software being used. Generally, most Wondershare applications For Mac users, the minimum operating system requirement is usually macOS 10.12 or later. Similar to the Windows version, it is advisable to have a minimum of 1 GB of RAM, though having 4 GB is beneficial for better performance. Users will also need enough free disk space to install the software effectively. For the most accurate and detailed information tailored to a specific Wondershare product, it is wise to check the official website, where system requirements are listed for individual software applications. This ensures users have the correct information for optimal performance....

Is there a limit on how many devices I can install Wondershare on?

Wondershare generally offers different licensing options that determine how many devices you can install its software on. Typically, It is essential to review the specific licensing terms associated with the particular Wondershare product you are considering. Some products might have options for additional installations or upgrades. Users should also be aware that using the software across multiple devices may require purchasing individual licenses for each device or selecting a plan that best fits their needs. For detailed and up-to-date information regarding installation limits and licensing options, it is advisable to check the current web page related to the product in question, as it will have the most accurate and relevant information....

Trials and Refunds

Are there any free trials available for Wondershare software?

Wondershare offers free trials for several of its software products, allowing users to explore the features and functionality before Users can download the free trial from the official Wondershare website, where they will also find detailed information about the particular software and its features. It is important to be aware that the trial may come with certain restrictions, such as limited access to premium functions or a time limit on usage. If you wish to explore this further, I recommend visiting the Wondershare website to check the specific product pages for the most accurate and up-to-date information regarding free trials and their terms....

What is the refund policy for Wondershare products?

Wondershare offers a refund policy that aims to ensure customer satisfaction with their products. Typically, users can expect to receive To qualify for a refund, Wondershare generally requires that customers follow certain criteria, which may include ensuring that the software has not been used beyond a specific extent, that it is unregistered and unused, and that the refund request is submitted through the proper channels. They also encourage users to review the product thoroughly, as refunds are less likely to be granted if the customer has utilized the software extensively or if the request is made after the allowed period. Since policies may be updated or varied based on specific products or promotions, it is advisable for users to check the current web page or support section of Wondershare's official site for the most accurate information regarding their refund policy. This will provide an up-to-date overview of all terms and conditions applicable to refunds....

Licensing and Purchase

Do I need to purchase a license to use Wondershare products?

Wondershare products typically require a license for full access to their features and functionalities. Most of their software solutions It is important to note that some features may be limited in the free trial versions, so users may want to consider purchasing a license for the best experience. Additionally, licensing can vary by product, so it would be beneficial to review the specific product page for details about pricing and licensing options. For the most current information, including any potential promotional offers, visiting the official Wondershare website would be advisable. This ensures access to accurate and up-to-date details regarding licenses and any terms associated with them....

Can I transfer my license to another computer?

Wondershare generally allows the transfer of licenses between computers, although the specific process may depend on the product you...

What payment options are available for purchasing Wondershare software?

Wondershare offers a variety of payment options for purchasing their software to accommodate different preferences. Typically, customers...

Does Wondershare offer any educational discounts or special pricing?

Wondershare does provide educational discounts and special pricing options for students, educators, and institutions. This initiative...

Technical Support

Is technical support provided for Wondershare software?

Wondershare does offer technical support for its software products. Users can typically find assistance through various resources,...

Are there any user forums or communities to discuss Wondershare products?

Wondershare does not have official user forums specifically for discussing its products. However, there are various online communities Users are encouraged to share their insights and seek advice from fellow users in these informal spaces. It is a great way to learn tips and tricks from others and to get assistance on specific issues. To find the most relevant discussions, it may be helpful to conduct a quick search on your preferred platform for keyword phrases related to Wondershare products. For official announcements or customer support inquiries, looking on the Wondershare website may provide additional information and contact resources....

Product Information

Can I get a physical copy of Wondershare software?

Wondershare primarily offers its software as digital downloads, which means that users typically receive electronic licenses rather If someone prefers a physical copy, they may want to consider creating their own backup by downloading the software and then burning it onto a disc or saving it on a USB drive for safekeeping. For information on download options, licenses, or any potential for physical distribution, it is advisable to check the current web page of Wondershare, where resources and specifics on product availability can often be found....

How do I uninstall Wondershare products?

Uninstalling Wondershare products typically involves a few straightforward steps, which may vary depending on your operating system. If you are using a Mac, open the Finder and go to the "Applications" folder. Find the Wondershare application, then either right-click and select "Move to Trash" or drag the application directly to the Trash. After uninstalling, you may want to check if any leftover files remain, which you can delete manually. It is also a good idea to visit Wondershare's official website for any additional instructions or troubleshooting resources regarding uninstallation....

What types of products does Wondershare offer?

Wondershare offers a diverse range of software products designed to cater to various digital needs, enhancing productivity and creativity Wondershare also provides PDF solutions, including Wondershare PDFelement, which enables users to create, edit, convert, and annotate PDF documents efficiently. For those interested in screen recording and capturing, Filmora Scrn is available to facilitate this process with intuitive features. Additionally, there are tools for creating and distributing e-learning content, such as Wondershare QuizCreator and Wondershare EdrawMax, which assist in making interactive quizzes and diagrams. Overall, Wondershare's product lineup encompasses video, mobile utility, PDF management, and e-learning solutions, making it a valuable resource for various digital tasks. For more specific information regarding their offerings, it is always a good idea to visit the official Wondershare website....

Can I upgrade my Wondershare software to a newer version?

Yes, upgrading to a newer version of Wondershare software is typically possible and can enhance your experience with improved features Usually, Wondershare provides detailed instructions on how to upgrade. Typically, the process involves downloading the latest version of the software from the official website or using the existing application to check for updates. It is important to ensure that you have the correct license key for the newer version, as older keys may not work after an upgrade. For those who are considering upgrading, it is advisable to review the new features and any system requirements that may have changed. If you are looking for precise information regarding your specific software, the Wondershare website may have the most current information, including how to proceed with the upgrade process....
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