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Northwest Airlines Customer FAQ

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How do I Contact Northwest Airlines Customer Service?

The question we are asked most often is about how to talk to Northwest Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Northwest Airlines customer service, get an answer now.

Recent Northwest Airlines Customer Questions

I need a copy of the invoice for my flight so that I can submit it to my employer for reimbursement.

We understand your need for proof of travel. If you bought your ticket online from Northwest Airlines' website, a receipt should have been sent to your email right after purchase. If you can't locate that, trying logging into your account on the Northwest Airlines website to view your past flight details. Also, you might find helpful information on your bank statement if you used a credit or debit card for the purchase. If you are still unable to locate your invoice, please contact the airline directly as they should be able to provide you with a copy.
Asked Mar 13, 2024 6:26 PM

Help me with my Northwest Airlines customer service issue

Flight Booking

How do I book a flight?

To book a flight with Northwest Airlines, one should visit their official website and locate the flight booking section. Enter...

Can I check in online?

Northwest Airlines does provide an online check-in option, enabling passengers to check in from home or while traveling. This...

How can I upgrade my seat?

Upgrading a seat on Northwest Airlines involves checking ticket eligibility and availability. Options include using the online...

Travel Assistance

How do I request special assistance for passengers with disabilities?

Northwest Airlines ensures comfortable travel for passengers with disabilities by encouraging requests for special assistance...

What are the airline's policies regarding children traveling alone?

Northwest Airlines has clear procedures for unaccompanied minors aged five to fourteen, offering a dedicated service for their...

Baggage and Pets

What is the baggage allowance?

Northwest Airlines has varied baggage policies depending on ticket type, destination, and travel class. Typically, economy...

Can I bring my pet onboard?

Northwest Airlines permits small dogs and cats in the cabin, provided they are in an approved carrier fitting under the seat....

What should I do if my luggage is lost or damaged?

If luggage is lost or damaged while traveling with Northwest Airlines, it is essential to report it immediately at the airport...

Payment and Services

What are the accepted forms of payment?

Northwest Airlines accepts various payment options such as major credit and debit cards, along with travel vouchers and gift...

Is there a frequent flyer program?

Northwest Airlines does provide a frequent flyer program called Northwest WorldPerks, which allows members to earn miles...

What are the available in-flight services?

Northwest Airlines provides a range of in-flight services that vary by flight duration, aircraft, and class. Passengers can...

Flight Policies

What is the airline's policy for delayed or canceled flights?

Northwest Airlines has a clear policy for delays and cancellations, including timely communication to affected passengers....

Are there any travel restrictions or visa requirements?

Travelers flying with Northwest Airlines must consider varying travel restrictions and visa needs based on nationality,...
We look to the Northwest Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Northwest Airlines issues reported to GetHuman
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