Does Western Union offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 38 seconds.The longest hold times are on Tuesday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1, then 0 until transferred · Is this to report fraud, or do you have a fraud-related question? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then 0 until transferred · Are you calling to get information about Western Union's privacy policy? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then keep pressing 0 until transferred · Are you calling about an existing transaction? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Western Union below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Western Union phone number to document the phone system.
Here is how our research team describes the way the Western Union phone system greets you: To check the status of a money order, tracer, or refund request, press 1. To request a refund or photocopy of a money order, press 2. To cash a money order, press 3. For information on lost, stolen, or altered money orders, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then keep pressing 0
Below are some clips we've found from Western Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling the web For English, press one.
I'm please
Please enter the full amount of the money order in dollars and cents."
Excerpt from a call with Western Union
Saturday, August 10, 2024 2:16 PM
What are the hours and when should I call?
Western Union operates the call center for this 800-999-9660 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 3,687 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Western Union at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Western Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Western Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Western Union is Sunday.The most busy day to call is Monday, which averages 75% more phone calls by comparison.Again, this is based on a sample of 3,687 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 8073% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Western Union is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Western Union number, but it is also the day with the shortest hold times.
Calling this number connected me to Western Union's money order customer care department. After selecting the language I wanted to be served in, I was presented with a menu. It included options such as checking on the status of a money order, refunding a money order and cashing a money order. This line also gave me the choice to trace a lost money order or report a stolen or altered money order.
There are a couple things you can't do on this line, such as send a money order. For that, you'll need to call a different number or visit your nearest Western Union location. This line is open around the clock and therefore, there's no option to request a callback.
After making a selection for my service, I listened to another recording. Before proceeding further to get assistance with tracking, refunding, cashing or checking the status of a money order, I had to enter the money order number. To make the process as quick as possible, be sure to have this information handy.
To report a lost money order, I was connected to a recording informing me that special handling is required if the receipt for the money order wasn't in my possession. Next, when completing a money order research request, I was told I'd need to complete an authorization form and mail it to Western Union along with a $30 dollar processing fee. The recording then said that if I did have the receipt, a different form would be necessary and only a $15 processing fee is associated with this type of request. The automated recording then told me the mailing address to send the completed forms to as well as the Western Union web address where I could find, download and print the necessary paperwork. I wasn't given the option to connect with an agent if I had any questions or required further clarification.
Overall, it seems that this customer care line is fully automated. Despite calling a couple times and selecting different options while trying to speak with a live representative, I was unable to get anyone to get connected with anyone to answer my questions. Further, the recording didn't refer me to any online FAQ or website where I can find more information. Depending on the type of issue you have and the information you have on hand about your money order, this line may not be helpful in resolving your queries.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Western Union
If you have time to do a bit of reading before you call Western Union, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Western Union customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Western Union, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with money order: "Yes, I believe there might be an issue with a money order I recently dealt with."
- From a call lasting 2m 39s , Jul 12, 2025 9:13 PM
Information about why customers call Western Union is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Western Union provides this option.
Western Union Customer Service on Facebook / Messenger
Some customer service teams, like that of Western Union, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Western Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Western Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Western Union agent. This phone number is Western Union's best phone number because 1,560 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-9660 include Missing Transfer, Trouble Receiving a Payment, Cancel Transfer, Blocked Account, Update Account Info and other customer service issues. Rather than trying to call Western Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook. In total, Western Union has 4 phone numbers. It's not always clear what is the best way to talk to Western Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Western Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Western Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
