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Ecobee Customer FAQ

Top Answers & How-to Guides

What is Ecobee's Phone Number?

The question we are asked most often is about how to talk to Ecobee customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty policy for Ecobee thermostats?

The warranty policy for Ecobee thermostats includes a limited three-year warranty. This warranty covers any defects in materials and...
Ask any question you have about Ecobee customer service, get an answer now.
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Overview

What is an Ecobee thermostat and how does it work?

The Ecobee thermostat is a smart home device that helps regulate and control the temperature of your home. It is a programmable thermostat...
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What are the benefits of using an Ecobee thermostat?

There are several benefits of using an Ecobee thermostat. Firstly, it offers significant energy savings by providing smart temperature...
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Control

Can I control my Ecobee thermostat from my smartphone?

Yes, you can control your Ecobee thermostat from your smartphone using the Ecobee mobile app. The app is available for both iOS and...
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Compatibility

Can Ecobee thermostats work with multiple zones?

Yes, Ecobee thermostats are designed to work with multiple zones. They offer the ability to control and monitor the temperature in...
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Can I integrate my Ecobee thermostat with other smart home devices?

Yes, Ecobee thermostats can be easily integrated with a wide range of smart home devices. With Ecobee's built-in compatibility with...
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Models

What is the difference between Ecobee thermostats models?

The difference between Ecobee thermostat models lies in their features and capabilities. Ecobee offers several thermostat models, each...
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Installation

Is professional installation required for Ecobee thermostats?

No, professional installation is not required for Ecobee thermostats. Ecobee thermostats are designed to be installed by homeowners...
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Rebates

Are there any energy efficiency rebates available for purchasing an Ecobee thermostat?

Yes, there are energy efficiency rebates available for purchasing an Ecobee thermostat. Many local utility companies and government...
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Warranty

What is the warranty policy for Ecobee thermostats?

The warranty policy for Ecobee thermostats includes a limited three-year warranty. This warranty covers any defects in materials and...
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Ask any question you have about Ecobee customer service. We will do our best to get you answers right away.
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