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Marriott Customer FAQ

Top Answers & How-to Guides

What is Marriott's Phone Number?

The question we are asked most often is about how to talk to Marriott customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my Marriott rewards account?

Accessing a Marriott rewards account, often referred to as a Marriott Bonvoy account, is a straightforward process. First, individuals If an individual has forgotten their password, there is usually a "Forgot Password" link available on the same login page. Clicking this link will prompt users to provide the email address linked to their account so that a password reset link can be sent to their email. For first-time users, it is essential to create an account if one has not been established yet. The account creation process can also be initiated from the same "Sign In" area by selecting the option to create a new account. Overall, accessing a Marriott rewards account is designed to be user-friendly and efficient, ensuring that guests can easily manage their bookings, points, and rewards....

Are there special rates for government employees at Marriott?

Yes, Marriott offers special rates for government employees, which are designed to provide competitive pricing for those traveling It is important to note that these government rates are often subject to availability, meaning that they may not always be offered at every hotel or during peak travel times. Additionally, Marriott has a dedicated section on its website where government employees can find more information on the specific terms and conditions that apply to these rates. For the most accurate and up-to-date information, as well as to check availability, it is advised to visit the official Marriott website, where you can find further details and make reservations according to your needs....
Ask any question you have about Marriott customer service, get an answer now.

Recent Marriott Customer Questions

I have not received confirmation email

We're sorry to hear that you haven't received your confirmation email. After completing your booking, a confirmation email is typically sent within a few minutes to the email address provided during booking. Please ensure to check your junk or spam folder as sometimes these emails can be redirected there. If you still can't locate it, it's possible that the email address entered was incorrect. Please contact Marriott directly to verify your booking details and resend the confirmation. We are unable to assist you with this directly, as it requires accessing personal information that we do not have access to.
Asked Mar 16, 2024 3:50 AM

extend expiring free night certificate

Marriott Bonvoy offers the ability to extend the expiration date of Free Night Awards in some cases, especially due to circumstances like Covid-19, when travel may not be possible. The precise policies may vary over time, so it will be important for you to reach out directly to Marriott Bonvoy for the most current and accurate information. They will be able to assist you based on your specific situation and award details.
Asked Mar 12, 2024 5:01 AM

Help me with my Marriott customer service issue

Check-In and Check-Out

What are the check-in and check-out times at Marriott?

Marriott properties generally have a standard check-in time that falls between 3:00 PM and 4:00 PM and a check-out time that typically...

What is Marriott's cancellation policy?

Marriott's cancellation policy can vary depending on the specific hotel brand, the type of reservation, and the rate you selected. For standard rates, cancellations are commonly allowed up to 48 hours before the scheduled arrival date. If a reservation is canceled within this timeframe, a fee may apply, typically equivalent to one night's room rate plus any applicable taxes. It is important to note that during peak seasons, special events, or holidays, the cancellation policy could be more stringent, allowing for fewer days of notice or possibly non-refundable reservations. For non-refundable rates, guests should be aware that these reservations typically cannot be modified or canceled without forfeiting the full payment. Guests who book using points through the Marriott Bonvoy program may also have different cancellation policies based on the type of points reservation made. To obtain specific information for a particular property or to review the cancellation policy associated with your booking, guests should always refer to the terms and conditions outlined at the time of their reservation. Checking current details on the Marriott website can provide clarity, as policies can often change. Additionally, it can be a helpful resource for finding the most accurate and up-to-date information regarding cancellations and potential fees....

Rewards and Loyalty Programs

Can I earn rewards points when I stay at Marriott?

Yes, when guests stay at Marriott properties, they can earn rewards points through the Marriott Bonvoy loyalty program. This program...

Where can I find information about Marriott's loyalty program?

Information about Marriott's loyalty program, known as Marriott Bonvoy, can be easily found on Marriott's official website. The Marriott...

How can I access my Marriott rewards account?

Accessing a Marriott rewards account, often referred to as a Marriott Bonvoy account, is a straightforward process. First, individuals If an individual has forgotten their password, there is usually a "Forgot Password" link available on the same login page. Clicking this link will prompt users to provide the email address linked to their account so that a password reset link can be sent to their email. For first-time users, it is essential to create an account if one has not been established yet. The account creation process can also be initiated from the same "Sign In" area by selecting the option to create a new account. Overall, accessing a Marriott rewards account is designed to be user-friendly and efficient, ensuring that guests can easily manage their bookings, points, and rewards....

What should I do if I lost my Marriott rewards card?

If you have lost your Marriott rewards card, there are steps you can take to manage the situation effectively. You may begin by checking In addition, it is advisable to log into your account at marriott.com, where you can also view your membership details and rewards points. If you prefer to have a physical card, you can request a replacement by following instructions available on the Marriott website. The process is typically straightforward. For further assistance, including any issues associated with lost points or account access, the Marriott website has contact information available, where you can find assistance tailored to your needs. Taking these proactive steps can help you maintain your membership benefits without delay....

Pets and Special Discounts

Does Marriott offer any special discounts or promotions?

Marriott frequently provides a variety of special discounts and promotions for their guests. These promotions can vary in nature and Members of the Marriott Bonvoy loyalty program may particularly benefit from exclusive offers that can enhance their stay or provide opportunities for earning additional points. It is advisable for guests to frequently check the official Marriott website or sign up for the newsletter to stay informed about the latest promotions. Special event packages might also be available, which cater to various occasions, including romantic getaways or family vacations. Another great way to take advantage of discounts is to plan stays during off-peak seasons when rates are often lower. Marriott may also have partnerships with various organizations and credit card companies that offer unique savings opportunities. For the most current offerings, it is recommended to explore the Marriott website or member portal directly, as promotions can change frequently....

Are pets allowed at Marriott hotels?

Marriott Hotels has a variety of policies regarding pets, which can vary by brand and location. Generally, some Marriott properties...

Are there special rates for government employees at Marriott?

Yes, Marriott offers special rates for government employees, which are designed to provide competitive pricing for those traveling It is important to note that these government rates are often subject to availability, meaning that they may not always be offered at every hotel or during peak travel times. Additionally, Marriott has a dedicated section on its website where government employees can find more information on the specific terms and conditions that apply to these rates. For the most accurate and up-to-date information, as well as to check availability, it is advised to visit the official Marriott website, where you can find further details and make reservations according to your needs....

Amenities and Services

What amenities are included in the room rate at Marriott?

Marriott offers a variety of amenities included in the room rate, which can vary based on the specific property type and brand. Generally Additionally, many Marriott locations include access to fitness centers, which often feature a range of cardio and strength-training equipment. Some may also offer pools, both indoor and outdoor, as well as health and wellness facilities. Room amenities generally consist of comfortable bedding, a work desk, and often a coffee maker or tea facilities to help guests enjoy a refreshing beverage in the comfort of their rooms. Housekeeping services are normally included as part of the room rate, ensuring that guests return to a clean and tidy space. Depending on the hotel, additional features such as premium television channels, mini-fridges, and in-room safes may also be provided. For guests booking certain types of rooms or loyalty members, there may be additional perks included, such as complimentary breakfast or lounge access, allowing for an upgraded experience. Marriott continually strives to enhance its offerings, so it is advisable to check the specific hotel's webpage for detailed information on amenities that may be included in the room rate for your intended stay....

Does Marriott have a fitness center?

Many Marriott hotels and resorts feature fitness centers equipped with a variety of exercise machines and weights. The amenities can...

Is Wi-Fi available at Marriott?

Yes, Wi-Fi is generally available at Marriott properties. Most Marriott Hotels and Resorts offer complimentary Wi-Fi for guests, especially...

Does Marriott provide airport shuttle service?

Marriott offers airport shuttle service at many of its locations, but the availability of this service can vary depending on the specific...

Does Marriott provide complimentary breakfast?

Marriott's offering of complimentary breakfast can vary based on several factors, including the specific hotel brand, location, and...
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