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Napa Auto Parts Customer FAQ

Top Answers & How-to Guides

How do I Contact Napa Auto Parts Customer Service?

The question we are asked most often is about how to talk to Napa Auto Parts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Napa Auto Parts offer any loyalty programs?

Yes, Napa Auto Parts offers a loyalty program called NAPA Rewards. This program allows customers to earn points for their purchases,...
Ask any question you have about Napa Auto Parts customer service, get an answer now.

Recent Napa Auto Parts Customer Questions

When charging at a NAPA store, does the entry on the credit card bill say "Nte and then the city location"?

Each financial institution has its own way of recording transactions on the statement. Generally, the name that appears should be related to the store where the purchase was made. Often, it will display as "NAPA AUTO PARTS" along with the location of the store. However, if you see a transaction identified as "Nte with the city location", and you can't recognize it, we would recommend confirming with your bank or credit card issuer for more clarification about this transaction.
Asked Apr 18, 2024 7:51 PM

Help me with my Napa Auto Parts customer service issue

Finding Parts

How do I find the right part for my vehicle?

To find the right part for your vehicle, you can use the "Find a Part" feature on our website by inputting your vehicle's year, make,...

Store Information

What are the store hours for Napa Auto Parts?

The store hours for Napa Auto Parts vary by location. We recommend visiting our website or contacting your local Napa Auto Parts store...

Where is the nearest Napa Auto Parts store?

The nearest Napa Auto Parts store can be found by utilizing the store locator feature on our website. Simply visit our website's homepage...

Online Shopping

Does Napa Auto Parts offer online shopping?

Yes, Napa Auto Parts offers convenient online shopping for customers. With the ease of technology, customers can browse and purchase...

Brands

What brands of auto parts does Napa carry?

Napa Auto Parts carries a wide range of reputable brands in the automotive industry. We are committed to providing our customers with...

Warranties

Does Napa Auto Parts offer warranties on their products?

Yes, Napa Auto Parts offers warranties on their products. We pride ourselves on the quality and reliability of our products, which...

Returns and Exchanges

Can I return or exchange a part I purchased from Napa?

Yes, you can return or exchange a part that you have purchased from Napa Auto Parts. We offer a hassle-free return policy to ensure...

Payment Methods

What payment methods are accepted at Napa Auto Parts?

Napa Auto Parts accepts a range of payment methods to ensure convenient transactions for our customers. We gladly accept major credit...

Installation Services

Does Napa provide installation services for purchased parts?

No, Napa Auto Parts primarily offers automotive parts and accessories for purchase and does not provide installation services. Napa...

Discounts and Promotions

Are there any discounts or promotions available at Napa?

Yes, Napa Auto Parts offers various discounts and promotions to customers. They frequently have special promotions and sales events...

Loyalty Programs

Does Napa Auto Parts offer any loyalty programs?

Yes, Napa Auto Parts offers a loyalty program called NAPA Rewards. This program allows customers to earn points for their purchases,...
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