What is the return policy?

Our return policy allows customers to return any merchandise purchased on Ollyshoes.com within 30 days of the purchase date for a full refund or store credit. The returned items must be in original condition, unworn, and with all tags and packaging intact. Proof of purchase is required for all returns. If the return is due to a defect or error made by Ollyshoes.com, we will cover the return shipping costs. However, for all other return reasons, the customer is responsible for the return shipping fees. Refunds will be issued through the original payment method within 7-10 business days after we receive the returned items. Store credit can also be provided upon request. Please contact our customer service for further assistance or to initiate a return process.